Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 2,956 Topics
  • 23,140 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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2956 Topics

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snelldAvid Contributor I
posted in Amazon Alexa and Sonos

Sonos Beam gen 2 not showing as an announcement device in Alexa App

I have added a Beam gen 2 to my home. I was setting up the ring doorbell announcement to all speakers in the Alexa app and go into the Ring Doorbell settings but it is not showing the Beam in the announcement device list. All my other speakers - echo shows and various other Sonos devices are listed. I have checked everything I can think of, including that the Beam in set enabled for communication and announcements in the Alexa app. Disabling / reenabling the Sonos Alexa skill / Removing all Sonos devices and readding.

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S
6 months ago
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Jake046Contributor I
asked in Amazon Alexa and Sonos

alexa assistant answers, but wont play Amazon music

Alexa answers my request, for example “Alexa play Imelda May”  she then says the normal “shuffling sons by Imelda May”   - But then nothing.  My other echo devices work fine. Sonos One Gen 2 

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Corry P
6 months ago
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dishahdadpuriContributor I
asked in Amazon Alexa and Sonos

Sonos One - Cannot Add Amazon Alexa Voice Service Error "There was a problem adding Alexa"

Was working fine till yesterday. Have followed all instructions and tips on this community plus others. Still cannot make it work. On Alexa app shows device as offline when it is not. Help?  :-(

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UKMedia
6 months ago
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lsmith77Contributor I
asked in Amazon Alexa and Sonos

Apple Music limitations

I noticed that for many albums (especially anything somewhat popular, ie. non children's music), when I use Apple Music (with Alexa/Sonos Voice), I end up with no way to manage the playlist, I cannot repeat or decide which song to play next. I just have an “end session” button if I go to the Sonos playlist.When using Youtube Music I don’t have this issue, so I guess this is an intentional limitation of Apple Music?Backstory: I have Youtube Premium because I don’t want adds on Youtube. But it seems like Sonos isn’t prioritizing Google given its law suit. A while ago Google Assistant “announce” stopped working. I also wanted to be able to use Sonos Voice, so I switched to Sonos Voice + Alexa. But neither supports Youtube Music. As a result I started a trial of Apple Music but so far I am quite disappointed. Apple Music + Alexa also seems less good when it comes to dealing with music requests from my child (in German). I guess I might give Amazon Music a try. 

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L
6 months ago
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JerryZmanContributor I
asked in Amazon Alexa and Sonos

Sonos Shopping list not working with android alexa

I can create a shopping list using the sonos alexa. However, it does not appear on my samsung android phone alexa. Alexa on phone connects with sonos just fine. Shopping list on phone Alexa is a separate list. Is there a way to be able to verbally create a shopping list on the sonos and have it appear on my phone when I take it shopping?

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M
6 months ago
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CrownContributor I
asked in Amazon Alexa and Sonos

sonos one using Alexa

My Sonos One has recently started saying “sorry this device is offline”.  I have disabled and re enabled via upgraded Sonos app. Updated software on Sonos one. Deregisterd and re registered via Alexa App. Both apps report device is online via wifi. 

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M
6 months ago
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Fremex78Contributor I
asked in Amazon Alexa and Sonos

Cannot control my Sonos Speakers through Alexa anymore

Hello all,I have a Sonos system with multiple speakers that was originally set in the UK.I have now moved to Spain and tried to control again my speakers through Alexa but it’s been impossible to do so: Alexa sees I have Sonos speakers, suggest to me that I should enable them but then I get the message “You are not elegible to enable this skill due to geographical restrictions.”Would someone be able to help?

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UKMedia
6 months ago
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MwilliamsContributor I
asked in Amazon Alexa and Sonos

Explicit music randomly playing

Anyone having issues with explicit music randomly playing? This has happened to us 5 times now a few of which with kids and family over. When I say explicit I don't mean just any music with some explicit language. I mean meth, cocaine, murder, f*#king h03s, mentioned in the first 15 seconds of the song… Unacceptable for this to happen multiple times with no explanation from Sonos.

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M
6 months ago
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Clark_1701Contributor I
asked in Amazon Alexa and Sonos

Sonos Beam Gen 2 lowers its volume when separate Alexa Echo is invoked.

I have a Sonos Beam Gen 2 connected to my Samsung TV via e-ARC. Neither the TV nor the Sonos Beam have Alexa enabled. None the less, when I say “Alexa” (talking to my Amazon Echo) the Beam lowers its volume. This does not happen when I use the TV without the Beam connected (the volume remains constant). Is this a feature of the Beam? Can it be disabled (I would prefer that the volume remain consistent)? Oddly, I do not have this issue with my Sonos Arc (also connected via e-ARC to an LG TV).

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C
6 months ago
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ShelamacContributor I
posted in Amazon Alexa and Sonos

find my phone

Why is this suddenly not available in this country 

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jgatie
6 months ago
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rickeamesContributor II
asked in Amazon Alexa and Sonos

Play5 + Echo Dot = No Sound

My house is a mix of beams and I also have a sonos one and play5. I use Alexa on only one device, the Sonos one, in the garage. I wanted to replace my Amazon echo studio in the kitchen with a play5 so I could airplay, but my wife is so used to the studio I thought “connect a dot to it, and it will be like the studio.” So far, not so much. The dot is hard wired to the play5. I want to just be able to say, “Alexa, play blah on Spotify” and have it work. No sound comes out. Not out of the echo, nor out of the play5. If I unplug the echo, it comes out of its own speaker, but it’s not playing where I want it to.  I feel stupid. Hopefully someone has some wisdom for me. I just want my music, and AirPlay. 

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R
6 months ago
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JamesSillettContributor I
asked in Amazon Alexa and Sonos

Alexa Account switching sorry I’m not able to switch account at the moment on Beam and Roam

 I am really hoping someone can help me because I am at my wits end in trying to make the Sonos Beam and Sonos Roam work with Alexa household account, when you try and change account it get “ sorry I’m not able to switch account at the moment”.  I have one 1x Sonos Move, 2 Sonos Beams, 1 Sonos Roam, 2x Sonos one. The Sonos One was set up with the Alexa voice assistant in line with best practices and with our household account, set up with linked profiles so that we can link to Spotify accounts, this works perfectly fine in saying Alexa switch account.  Both the Sonos ones work absolutely fine, the Sonos move also works absolutely fine, however tI hav  two Sonos Beams and the Sonos Roam whenever you ask it to change account it says ‘sorry im not able to switch account at the moment”.   Before I get the standard cut and paste of disabling skill, relinking ect, I have spent the best part of three days getting right down to packet level inspections, every speaker has been deleted off both

2
J
6 months ago
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steveclarkukContributor I
asked in Amazon Alexa and Sonos

Changing wake word from "Alexa" on Sonos Smooth.

We have eight Sonos speakers around the house. I'd like to change the wake word on just one of them - Sonos Smooth - to a wake word other than “Alexa". It seems to be impossible. Is it? 

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S
6 months ago
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enoemosContributor I
asked in Amazon Alexa and Sonos

BBC Sounds

After moving house and setting up my speaker again six months ago I lost the ability to ask Alexa to play BBC sounds. I have tried using Alexa, Google and Sonos voice assistants but nothing works. I'm currently using Google which always defaults to try and play it through Tune In radio which doesn't work with the app on my phone and still tries to use it even with the app uninstalled on my phone! It's incredibly frustrating as this was all I really used the speaker for.

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Corry P
6 months ago
TomMcL
TomMcLContributor I
asked in Amazon Alexa and Sonos

Alexa and BBC Sounds - falls at the last step…

If I say "Alexa, play Radio 4" BBC Sounds through my Sonos One says "Playing BBC Radio 4” followed by "BBC Sounds”…but then goes silent. I’ve followed all the tips and suggestions I can find but to no avail. Help!

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TomMcL
6 months ago
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Bragnir BerroaContributor I
posted in Amazon Alexa and Sonos

changing language for talking to alexa

changing language for talking to alexa, how to changing language to communicate with Alexa 

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Airgetlam
7 months ago
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JoncuthbertContributor I
asked in Amazon Alexa and Sonos

Sonos and Alexa

Pretty sure that this isn’t a fault with my Sonos kit, but hoping others may have had a similar issue and know how to fix it.  I have two Echo Dots. One in the lounge and one in my bedroom. The lounge Dot works in conjunction with my Sonos PlayBase, which is paired with 2 Sonos One SLs. In my lounge, if I ask Alexa to play BBC Radio 2, she duly obliges and the music is played via the Sonos speakers. If I do the same thing in my bedroom, where the Dot works with a single Sonos One SL, Alexa plays Radio 2, but from the Dot speaker. What’s more, if I specifically ask her to play it on the bedroom speaker, she refuses.  I’ve heard that this may be a licensing issue, but that doesn’t explain why it works as desired in the lounge. I’ve double checked all the settings, and they are the same on both Dots and all the speakers.  Moderator edit: Added that “Ones” are in fact “One SLs”

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Ken_Griffiths
7 months ago
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Jim.hContributor I
asked in Amazon Alexa and Sonos

No multi tasking - Sonos Beam and Amazon Alexa

My Beam Gen 2 cannot seem to process more than one command without staying quiet for a while…If I ask it to turn on the tv it does then ask it to turn on the lights it does but it will not accept an immediate third command and stays quiet for some time….then the sound comes back to normal and the beam is ready to accept a new command. Anyone else have this issue

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J
7 months ago
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deroContributor II
asked in Amazon Alexa and Sonos

Alexa not controlling entire group

I have an ArcSub2Ones HT setup and a separate Five, combined in an Alexa group.When the group is playing and I ask Alexa in the Arc to increase the volume, it doesn’t apply it to the Five. How can I fix that?

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Sotiris C.
7 months ago
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GvMAvid Contributor I
asked in Amazon Alexa and Sonos

volume level of alexa wake word chime

I use Alexa with my sonos system. Sometimes, especially when Alexa misinterprets the wake word, the chime volume is very loud. It startles people in the room!How can I control the chime volume please?TIA .... Greg 

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Ken_Griffiths
7 months ago
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Craig_Woodward81Contributor I
asked in Amazon Alexa and Sonos

spotify

I cannot get Spotify to work on either my Sonus one or beam. Recently updated my router and connected both items and added Alexa. Alexa speaks and actions my request but nothing plays. Has anyone experience this and know how to fix. They both worked fine before. On the flip side, Google assistant works fine. So confusing please help.  

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M
7 months ago
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Andy4883Contributor I
asked in Amazon Alexa and Sonos

sonos 5 alexa setup

Hi there. sorry this is a question you probably always here and fed up of answering but…. How do I get Alexa on my Sonos 5 ? Do I need to add a Alexa dot ( or echo or something in that range) and is it as simple as plug it in the back of the 5 and obviously download the app to my iPhone.  thanks

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jgatie
7 months ago
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caliperContributor I
asked in Amazon Alexa and Sonos

BBC Sounds Appears to Drop Out After Station Selected

Hi, This is beginning to be a familiar story, please bear with me.So, there seems to be a clear distinction between the following events.When using an Amazon Dot, BBC sounds and station selection works. i.e. “Alexa, please ask BBC sounds to play Radio 2”  The usual BBC sound bite plays and asks me for the service I require. I ask for BBC Radio 2 and it plays.   When performing the same procedure with an Alexa enabled Sonos Play1, The BBC sound bite plays OK, but after saying “Play BBC Radio 2”, Alexa responds with “Playing BBC Radio 2” and then nothing. However, maybe more importantly, the light on the Play1 seems to go dimmer, indicating that it is no longer communicating and has ‘dropped out’. This may be a clue considering different servers to BBC sounds?I appreciate that this topic seems to have been thrashed but I’m sure I’m not the only one with this existing issue. Neither the tech lads can sort this out or any of the proposed solutions found here have worked.  I have tried endl

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C
7 months ago
Dave.T
Dave.TContributor II
posted in Amazon Alexa and Sonos

Sonos One in Alexa Speaker Group?

I have mostly Amazon Echo devices in my house, with the exception of two Sonos One speakers working as a stereo pair in my living room. Every Echo speaker is in an Alexa group “Everywhere” so I can play music “everywhere” in my house.Except the Sonos One speakers aren’t listed as available for the speaker group. I’ve heard that it’s the fault of Amazon for not allowing third-party speakers to be integrated into speaker groups in Alexa. I’ve also heard that it’s Sonos integration that’s to blame and that there are other third party speakers that can be part of a speaker group. Is there a solution? And if so, how do I get my Sonos One speaker pair onto my “everywhere” group?If not, what’s the update, Sonos? What would be involved for your speakers to be available for speaker groups through the Alexa app?

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melvimbe
7 months ago
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PaladinoContributor I
asked in Amazon Alexa and Sonos

alexa voice service does not appear on sonos app

Alexa voice service is not available on sonos voice service. What can I do to solve this?Tks

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jgatie
7 months ago
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