I have Sonos not play sound when asking Alexa to play music. She says “ok playing on Sonos” but no sound comes out. I first checked to make sure I had the right speakers in the living room set. Next, I reenabled the Sonos skill and the Apple music skills. I double-checked my Apple Music acct is correct for both the Sonos app and Alex app. These are all great things I found on these forms by searching. I am out of options. alex will work with the play one and play music but when I turn that off and use my dedicated Alex device she no longer plays music. I did upgrade to a new router system but didn’t change any specs in the process.
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Userlevel 7
+20
Have you created an Alexa group in the Alexa App with your Alexa device and Sonos speakers: https://www.amazon.com/gp/help/customer/display.html?nodeId=GS8URL9U6PW8SPTA
Yes , I have added the speakers to the living room group along with the alexa in the group and she says ok. playing apple music on sonos and then nothing.
I also lost the ability to have my apple Tv remote control the volume of the sonos player.
Could it be my alexa is connected to my asus router with 5 g network not the 2.4 g?
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