Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,075 Topics
  • 24,132 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3075 Topics

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garridContributor I
asked in Amazon Alexa and Sonos

Alexa responds but will not play music

Alexa responds to a 'play music command' but it does not actually play anything. The Sonos One works fine from the app. Alexa also will tell you the weather etc... just fine. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . Alexa connects to tunein and my amazon account but doesn't end up playing anything even though it says it is.

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R
2 years ago
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BojsenContributor II
asked in Amazon Alexa and Sonos

Voice service: Not available in your country??

Just bought a Sonon One in Singapore - It is advertised to have Alexa voice service but upon setup the app simply state: Voice service, not available in your country? Is this correct, how do i get it activated? Right now the Sonos One - is no different from my Sonos Play 1 that i wanted to upgrade.

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Edward R
4 years ago
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rskadkContributor III
asked in Amazon Alexa and Sonos

Will Alexa work in a 5.1 Setup with playbar and Ones?

I have a 5.1 setup with a playbar, 2xPlay1 and subwoofer. Further more some Play Ones in other rooms. Im thinking about replacing the 2xPlay1 with Ones. But will Alexa work in the 5.1 Setup? Or will they have to be "main/primary" for it to work?

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T
4 years ago
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mvoslooTrending Lyricist I
asked in Amazon Alexa and Sonos

BBC Radio not using Alexa preferred speakers

I have the BBC skill set up in Alexa and if I ask Alexa to 'play BBC Radio 2' it plays from my Echo Spot rather than the SONOS speakers that I set up as my preferred speakers in Alexa groups. If I disable the BBC app, then Alexa gives me a message saying something abut the previously enabled app is disabled do I want to enable it. To make it work I have to say 'Alexa play BBC Radio 2 in the Sitting Room'. If I say 'Alexa play Virgin Radio' (or any other radio station/music request) it plays through the SONOS speakers. I know this might be more of an Alexa question than a SONOS question but I'm asking just in case any of you SONOS experts have come across this and know a fix! Edit: I did do a search and found nothing, but now I've posted I see that this question has come up before although the answer is to do what I'm doing ie add 'in the sitting room' or 'from TuneIn' to the command, which isn't a really great solution.

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DGR1
3 years ago
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RunsieContributor I
asked in Amazon Alexa and Sonos

Alexa “Sorry, something went wrong” per profile, when unaccessed for 12-24 hours

Every day for the past few months, the first time I ask Alexa a question that she has to go to the internet for, she responds “Sorry, something went wrong”. We have 2 users setup and this happens per user. for example, this sequence, all when we wake up:Person1: Alexa, how old are you? (Local?)Alexa: I’m 9 years old…Person1: Alexa, what is the weather today?Alexa: Sorry, something went wrong  Person1: Alexa, what is the weather today?Alexa: The weather today is…weatherPERSON2: Alexa, what is the weather today?Alexa: Sorry, something went wrong  PERSON2: Alexa, what is the weather today?Alexa: The weather today is… weatherEVERY SINGLE DAY  for the past few months

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K
13 days ago
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joshuarothTrending Lyricist I
asked in Amazon Alexa and Sonos

Australia - “Apple Music is not available in your country”

Hi everyone I’ve just bought 4 x Sonos One’s and 1 x Beam. I’ve committed to the Sonos ecosystem fairly quickly. My appliances all use Alexa, but I am a staunch Apple and Apple Music fan. I’m trying to set up the Apple Music skill and it won’t link. It seeks to think I’m in another country. I go to the Alexa app > Music > Add Service > Apple Music is NOT displayed (Spotify and something called Deezer are) I add the Apple Music skill from “Skills and Tricks”, I sign in and I’m told it’s not available in my country or region. I’ve spent thousands on products that can’t be returned (store policy in Myer Australia). PLEASE HELP 😭😭😭

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A
4 years ago
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accuserContributor I
asked in Amazon Alexa and Sonos

Limitations of Alexa in SONOS One

The Sonos One webpage states "Everything that Alexa does - Play songs, check news and traffic, manage smart devices and enjoy all those other helpful Amazon Alexa skills using a single Sonos speaker." However, reading the forum and other sites, this doesn't seem to be quite true. We've be using an Amazon Echo Dot for a while, and find it to be really useful. I was looking for a multi-room speaker solution for an extension that we are building, and was considering Sonos Play:1 until I saw the Sonos One. However, I am concerned that if the functionality of Alexa is limited, this will irritate us. I realise that Sonos will be able to add software updates and new features, but we don't have a roadmap as such. Could we reasonably expect that the Alexa integration in the Sonos One will reach parity with Amazon Echo, or will it always be a poorer cousin?

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J
6 years ago
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vgottliebContributor I
posted in Amazon Alexa and Sonos

Issues with Alexa and Flash Briefing

I set up two Ones in the bedroom and said "Alexa play flash briefing" and Alexa responds with "here is your flash briefing" and then nothing happens (silence). This has happened about 50% of the time. Meaning it plays sometimes. I just got these and am debating between using two play1's and an Echo Dot. I want to use whatever will have the least amount of problems. The cons of using the Dot aren't a big deal to me (flash briefing on the dot).

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K
4 years ago
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twigletContributor I
posted in Amazon Alexa and Sonos

Sonos One doesn't work with Hue?

According to Amazon that's the case. So i did a chat with Amazon support since the Sonos One is not finding my Phillips Hue lights (which work fine with the Dot)... [img]28ae8350-4751-4a4f-bd51-5e4f15ef5ba1.png[/img] Can someone from Sonos weigh in on this? If i can't entirely replace my Dot with the Sonos One then it's going to get sent back. Quite simply my Sonos One doesn't find my hue lights, but if i plug the Dot back in it disovers them fine, and they can be controlled via the One. If i unplug the Dot the lights become unreachable. All other smart home devices are ok. I don't want to make this post too wordy, but i've done all the troubleshooting i can think of, inculding removing and re-adding voice services which i saw in another post. I have removed the Dot from my Alexa account, leaving just the One, still no joy. My lights are using the v1 Hue Bridge in case that matters Thanks

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M
5 years ago
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divaesqContributor III
asked in Amazon Alexa and Sonos

Alexa/Audible and Sonos?

Just got the new Alexa integration working but where are the Audible Audiobooks???!!! This is my number one use case and been waiting for two years since Sonos broke the previous integration. Come on people!

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Chris
6 years ago
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RFCVincentContributor I
posted in Amazon Alexa and Sonos

Sonos redirecting to amazon.com not amazon.co.uk when trying to add Alexa Voice Service

When trying to add Alexa Voice Service through the Sonos app, I'm being directed to amazon.com and not amazon.co.uk to sign in. I don't have a .com account and need to be able to log in with .co.uk. I've followed the steps and guidance in both of these threads: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-authorizing-to-amazon-com-instead-of-amazon-co-uk-6807771 https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-defaulting-to-amazon-com-instead-of-amazon-co-uk-when-adding-service-6806074 to no avail. Is there any other support or ideas which could help? Thanks

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Ken_Griffiths
5 years ago
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Barry CarsonContributor II
posted in Amazon Alexa and Sonos

Beam says it doesn't support Routines but then executes it

Weird scenario on my Beam - I have a 'night' routine set up on Alexa. When I request it on my Beam the response is that the device does not support that function, and then it duly executes the routine (turning off all lights in the house) - strange. I get the feeling this is a bug. Am I correct or is there something else going on that I should know about?

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Beamse17
5 years ago
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cjb4Contributor I
asked in Amazon Alexa and Sonos

Alexa Drop-In on Sonos One

The ability to use your Alexa enabled devices' as intercoms (drop-in) does not work on the Alexa enabled Sonos One. Or I can't figure out how to activate. Drop-in needs to be enables on your Amazon devices (echos, dots, etc.) in order to work but there doesn't seem to be a way to do that on the One. Am I missing something?

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melvimbe
6 years ago
I
Ian_SRenowned Enthusiast I
asked in Amazon Alexa and Sonos

Sonos and Alexa Smart Groups Integration

So, Alexa smart groups seem to be working. I have some smart lights and an Echo in the lounge along with a Sonos connect. In the kitchen I have more lights, another Echo and a Sonos Play:3 speaker. I can now create Alexa enabled smart groups, which means that when I'm in a room with an Alexa device, and I've defined the other devices in that room, I can now say "Alexa, turn lights on" and only the lights in that room come on, and I don't have to say the room name, or the light's names at all. This is a deliberate (and very good) move by Amazon to simplify the language you have to use with Alexa. My request would be, please, please, please, can Sonos make their Alexa skill work with this? This to me would seem to be the most logical way of fixing multi-room audio ducking as there should be a way for Alexa to work out that it only needs to duck Sonos speakers in the same room, which it can now work out. It would also be great if a Sonos device (or room group in Sonos)

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5 years ago
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Colette MoriceTrending Lyricist I
asked in Amazon Alexa and Sonos

The Skill My Media for Alexa does not work with a default Sonos speaker system

Please find here under the description of the issue I have with the incorrect behavior of the app Mymedia for Alexa used in an Amazon Echo 8 configured with a default Sonos system:Description here under is based on an Echo 8 with my Sonos Port but is also valid with any of my Sonos equipments ( I have a PLAYBAR + bass + 2 Sonos 1, a Sonos 5, and a Sonos 3)First of all a quick sum up of my configuration:I use the last version of mymedia inside a docker of my Synology NASThe version is currently 1.3.133.0All my music is also in the NAS and except a very few exceptions uses the m4a formatI have a Amazon echo 8 configured to use a SONOS PORT as the default speaker system. I also have a Amazon Firestick 4 K configured to use the HDMI in pasthrough toward the TV set linked to a SONOS PLAYBAR via optical.Both systems Echo/Port and Firestick/TV/PLAYBAR don’t work “Don’t work” means that when I ask to play an album, I have the first track only of the album, the picture of the album only a few s

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K
3 years ago
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stevet1811Trending Lyricist I
asked in Amazon Alexa and Sonos

Sonos One update trouble

New Sonos One won't update, I'm looking for some help please - keep getting error message 30 on them both

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jgatie
6 years ago
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MusicListenerSonosContributor I
asked in Amazon Alexa and Sonos

2 Issues with Alexa and Sonos, Can you help?

Hi, I was able to set up my connection with Alexa and Sonos, and I can use Alexa to start playing music without any issues. However, once the music starts, I have two issues: 1. I cannot stop the music. 2. the music stops playing after a single song. For example, if I say "Alexa, play the Beatles in the living room", music will start up on the Sonos system. However, if I ask her to stop the music ("Alexa, stop the music in the living room," "Alexa, pause the music in the living room"), she dims the sound of the Sonos speakers, responds with "I can change the playback mode only when music is playing" and then raises the volume of the living room again. When first requested to play music, Alexa responds with something like, "Shuffling popular songs by the Beatles in the Living Room." However, she stops playing after a single song, every time, no matter what the playlist. If I play the same playlist through the sonos app, it keeps playing. I'm not sure what the issue is, si

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6 years ago
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mvoslooTrending Lyricist I
posted in Amazon Alexa and Sonos

Alexa breaking groups (yet again)

I came back from holiday to find that once again Alexa breaks my Sonos groups (third or fourth time). I have 5 Sonos speakers grouped through Sonos (group created from ‘Living Room’ paired speakers). I also have the same speakers selected as preferred speakers under the Alexa group ‘Living Room’. However if I tell Alexa to ‘play music in the living room’ it only plays through one speaker (bizarrely one named ‘Dining room’ although it is part of the group) and if I go into the Sonos app the group is broken. If I just tell Alexa to ‘play music’ then it only plays through the Alexa device (so the preferred speaker setting is meaningless?) So far I have checked for an update (there are none), renamed the living room speakers in case there is a conflict, disabled and reenabled the Sonos skill, rerun device discovery (after every change), set the living room speaker as the only preferred speaker (which then works through Alexa) but any Sonos group created is still broken by Alexa. Basically

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UKMedia
4 years ago
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bobweaver95Contributor I
asked in Amazon Alexa and Sonos

Sonos One - Alexa issues

When I ask alexa to play music on my sonos one, it only plays one track and then stops. please advise.

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G
6 years ago
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HRC99Contributor I
asked in Amazon Alexa and Sonos

Sonos One not playing TuneIn Radio

I’ve got the Sonos One all set up but it won’t play radio stations via TuneIn. Alexa acknowledges the request stating “Playing TuneIn xxxxx radio” but then doesn’t play anything. I’ve disabled and re-enabled the Sonos skill in the Alexa App but still doesn’t work. Any suggestions?

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S
6 years ago
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jbvtxContributor I
asked in Amazon Alexa and Sonos

Alexa chime on Sonos one

Is there a way to turn off the chime on the Sonos one when you say “Alexa”?

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Mr.Sizzle
5 years ago
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tanujh007Contributor I
asked in Amazon Alexa and Sonos

Sonos Skills in Alexa India account

Can you please provide me information if Sonos is actively working on creating skills for Alexa India Account. If yes, whats the target completion date. If not, is there any other way I can add Sonos skills in Alexa India account or connect echo dot to Sonos Playbar?

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Airgetlam
11 months ago
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Mike WattsContributor I
posted in Amazon Alexa and Sonos

Apple Music via Amazon Alexa

I am one of the many I am sure, to have purchased an Amazon Alexa after Sonos recent update. I also signed up to Apple Music once integrated with Sonos awhile back, but I am unable to link Apple Music and Amazon Alexa directly which in my view severly limits the point of Amazon Alexa and Sonos working together. I cannot say “Alexa play Parklife by Blur in the lounge” because Alexa does not recognise the Apple Music Library? Is there a work around, or is this on the Sonos/Alexa roadmap? If not, the welcomed integration between Amazon Alexa and Sonos may be not so welcome after all....

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jgatie
5 years ago
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rowrightContributor I
posted in Amazon Alexa and Sonos

New Skill Enables Managing Groups of Sonos Speakers with Alexa

I've created the Speaker Groups Alexa skill (https://skills-store.amazon.com/deeplink/dp/B07HGQGT6P?deviceType=app&share&refSuffix=ss_copy) that allows you to group your Sonos speakers together through Alexa! Let me know if you run into any issues with it. [b]Some example interactions[/b] [i]Change Groups[/i] "Alexa, ask speaker groups to play the living room in the master" "Alexa, ask speaker groups to stop the master bedroom" [i]Create Scenes of Speakers[/i] "Alexa, ask speaker groups to create a master group" "Alexa, ask speaker groups to add the Master Bedroom to the master group" "Alexa, ask speaker groups to add the Master Bathroom to the master group" "Alexa, ask speaker groups to group the master speakers" or "Alexa, ask speaker groups to play in the master"

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UKMedia
4 years ago
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jjb2020Contributor I
asked in Amazon Alexa and Sonos

Changing Sonos "wake word" (Sonos Arc with Sub 3)

I have many Amazon Echo devices (made by Amazon and by others) and I can change the wake word on all of them (I prefer Echo and really dislike Alexa in part because we have a young child with that name). When I ask any other device to change the wake word, they do it. When I ask Sonos, it says “you are unable to do that on this device.” SO FRUSTRATING.I will probably install a Fire TV stick and avoid using Sonos for voice commands.

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M
1 year ago
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