Answered

How to activate Alexa mics on Sonos One surrounds?



Show first post

39 replies

Userlevel 1
As soon as you Enable the Sonos skill within Alexa then all Sonos Alexa devices have the capability to take voice commands. Can you please open the Sonos App>Settings>Room Settings>{Your Sonos One} and ensure that Voice Services are Enabled? If not please click Enabled and follow the prompts.
This would work for everything but with the Beam and Sonos Ones.

When bonded with a Beam, Sonos Ones will have Alexa disabled on them. We found during testing that the best experience was when the Sonos Ones microphones were turned off. CEC based Alexa commands don't work through the Sonos One, so if those were hearing your commands instead of the Beam, it wouldn't pass them to the TV. I'll pass the word along to the team that you'd like to be able to turn the microphones back on, and more importantly, that the Beam is having trouble hearing you. That shouldn't be the case.

You might want to give us a call on our support line and see if they can help get the setup cleaned up a bit and improve the Beam's listening.


I would like to second this, please pass on feedback that consumers would like to reactivate Sonos Ones microphones when used as surround speakers. I purchased these over Play:1’s for Alexa functionally. As it sounds with many on this thread, dissapointed to be mislead.
An update in software it seems will remove many customers frustrations.
Userlevel 1
Please fix this! Please enable alexa mics on Play Ones surrounds

Just curious. As the only time the mics on the Sonos One's are disabled is when they are set-up as surround speakers with a Beam, why is this an issue? Is the mic on the Beam not sufficient?
correct. The mic on the beam is not sufficient. It’s preferable to have the mic’s on the “ones” enabled so you don’t have to shout. This could be for regular functionality and not CEC in the short term if it made some fix happen. At least make it an option for the consumer.


Someone from Sonos should actually try this in their home. Since getting the 5.1 setup my wife and I are always shouting across the room to get Alexa to hear. In short, if you want to art getting frustrated with Alexa, buy the beam/one 5.1 combo.
Userlevel 7
Badge +21

Someone from Sonos should actually try this in their home. Since getting the 5.1 setup my wife and I are always shouting across the room to get Alexa to hear. In short, if you want to art getting frustrated with Alexa, buy the beam/one 5.1 combo.


I find that the Beam is just fine for listening, and understand why Sonos wouldn't want to complicate things by making CEC functions only work if the Beam happened to listen to you. However, I completely get why users would want the option of deciding which mics are on and off.

As a potential work around, you can add echos in the same room and setup Alexa groups so that the music plays on the 5.1 setup by default.
Userlevel 1
Badge
I’m not sure about the cec functions since I can ask everything to Alexa through my iPad and it works !
Userlevel 7
Badge +21
I’m not sure about the cec functions since I can ask everything to Alexa through my iPad and it works !

CEC functions would be turn on/off TV, switching inputs, and volume control. It should be noted though that CEC functions are not the only way to control these features, and not all TVs support these features, so it does makes sense that some/many users would give up CEC functions to get the mics turned on surround speakers.
Userlevel 1
Badge
Not sure I was clear. Somebody here said that the surround mic is deactivated because a request to Alexa through the surround about CEC feature wouldn’t work. But I’m not sure this is true because I can ask Alexa on my iPad to switch on the TV and it works. No reason that it doesn’t work with the surround.
Userlevel 1
Badge
I turned off the mic on my beam as it was more trouble than worth, not hearing commands and mishearing non-commands and dipping music momentarily whilst it was 'thinking'.
I've come to realise of the many reasons to buy Sonos, Alexa integration is most definitely not one of them.
Userlevel 7
Badge +20
I turned off the mic on my beam as it was more trouble than worth, not hearing commands and mishearing non-commands and dipping music momentarily whilst it was 'thinking'.
I've come to realise of the many reasons to buy Sonos, Alexa integration is most definitely not one of them.


I can see where you are coming from and I don't have the Beam so can't really comment on the specific product but I find Voice Control of the Sonos system overall to be great and something I wouldn't want to lose.
Userlevel 1
Badge
I turned off the mic on my beam as it was more trouble than worth, not hearing commands and mishearing non-commands and dipping music momentarily whilst it was 'thinking'.
I've come to realise of the many reasons to buy Sonos, Alexa integration is most definitely not one of them.


I can see where you are coming from and I don't have the Beam so can't really comment on the specific product but I find Voice Control of the Sonos system overall to be great and something I wouldn't want to lose.


I think if viewed as an added bonus feature I'd agree though if Alexa integration is an important factor I feel there are technically (though may be not aesthetically) better ways of achieving voice controlled audio systems.

For me it was a significant part of my decision making process when getting my Beam and Ones surround system so my non-technical other half could access streaming music playback easily.

The frustrations I mentioned above combined with the quite frankly stupid inability to set a static Alexa Voice volume instead of it raising with the general volume (don't even mention the awful relentless confirmation 'BONG'), are quite literally a turn off for me and my family I'm afraid.
This still seems to be blocked even with the roll out of Google Assistant. Please give us the option to enable the mic on our one surrounds when paired with the beam. It's the reason I got the setup, and in already tired of yelling at it across the room.
I live in a big studio apartment and the beam mic doesn’t always pick up my voice bc it’s over by the tv. There’s a Sonos one right next to my bed that I wish I could use to control Alexa instead of yelling across the room. Pls give this control back to the user! Thanks.
Userlevel 1
Badge
What should we do to get an answer from Sonos?
Nothing is clear, please Sonos, provide an answer! Either this is technically not feasible and explain why, or please add this features that everybody having one Beam and 2 Ones as surround want to see implemented!

Thank's!
What should we do to get an answer from Sonos?
Nothing is clear, please Sonos, provide an answer! Either this is technically not feasible and explain why, or please add this features that everybody having one Beam and 2 Ones as surround want to see implemented!

Thank's!



Your answer is on the very first page, marked as the best answer.
Userlevel 2
Has there been any progress on this? Any forward looking statements from Sonos? I wouldn’t have purchased One’s as my surrounds had I known about this limitation.

At the very least I’d like to be able to choose which mic is in use on a 5.1 setup. My rear right one is in a much better place to hear me. I may end up installing another dot, which is insane.

Reply