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How to activate Alexa mics on Sonos One surrounds?
I have a Beam with two Sonos One surrounds, and it's my understanding that the mics on the Sonos Ones are by default OFF, and that the Beam is the only one with mic input for Alexa. Is there a way to turn on the mics on the Ones? I ask because I'm usually closer to the Ones than the Beam when using Alexa, and Alexa on the Beam usually has trouble hearing me (I usually have to yell). Thanks!
Best answer by Ryan S
UKMedia wrote:
As soon as you Enable the Sonos skill within Alexa then all Sonos Alexa devices have the capability to take voice commands. Can you please open the Sonos App>Settings>Room Settings>{Your Sonos One} and ensure that Voice Services are Enabled? If not please click Enabled and follow the prompts.
This would work for everything but with the Beam and Sonos Ones.
When bonded with a Beam, Sonos Ones will have Alexa disabled on them. We found during testing that the best experience was when the Sonos Ones microphones were turned off. CEC based Alexa commands don't work through the Sonos One, so if those were hearing your commands instead of the Beam, it wouldn't pass them to the TV. I'll pass the word along to the team that you'd like to be able to turn the microphones back on, and more importantly, that the Beam is having trouble hearing you. That shouldn't be the case.
You might want to give us a call on our support line and see if they can help get the setup cleaned up a bit and improve the Beam's listening.
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