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Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

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The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

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General feedback and conversation

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Doctor VockContributor I

Controllers and Music services

no music/radio playback after connectingbto new WiFi router

I’ve recently had a new WiFi router. I have connected my Sonos One to the new network and enabled Alexa, Spotify, Amazon music etc. if I ask Alexa to play a radio station, it responds normally ….”playing Planet Rock from Rayo” for example, but then it doesn’t play anything.

PatrickB123Contributor I

Using Sub Mini for music and TV.

Hello. I have been using a single Era 300 to listen to music but have recently purchased a Sub Mini and Beam gen 2. My thinking was I could connect the sub to the Era 300 when listening to music and to the Beam when watching TV. This doesn't seem to be possible, though. The sub connects to ether the Era or Beam and can't be easily swapped. Does anyone have a solution, or any thoughts on how best to use this combination? Thank you in advance!

Offshore MarinerContributor I

turntables

What is best way to get started with a turntable to play my old vinyl collection.would like to be able to connect to all my Sonos speakers if possible.Have 3 Play Ones in separate rooms, a sound bar, sub and 2 play ones in living room, and a Move & Roam.do I require my thing extra to connect a Project T1 to the system?

bluesmanAvid Contributor I

alexa command beeps on Sonos Era 100

Bought Era 100 today, I use amazon Alexa with it for our music. The speaker kept beeping with every command. I turned off the request beeps on the Alexa app, which stopped it, but for some reason the Era starts beeping again on voice commands, despite it still being turned off on the Alexa app. We have a couple of Sonos Ones in other rooms, and have never had any issues with them. Am I missing something with the Era 100.

MikL.41Contributor I

lecture en continu / continuous playback

Bonjour a tous,J’ai un souci de lecture en continu des morceaux et playlists voir même des radios.Lorsque je demande à Alexa de lire une de mes playlists ou les chansons d’un artiste, il y a que un morceau qui se lance. Si je demande de lire la suivante : Alexa me demande ce que je veux écouter.Avant, je n’avais pas ce problème, les morceaux s’enchainaient et je pouvais avancer ou reculer à la demande dans ma liste en cours de lecture.J’ai supprimé et recréer le compte de sonos. Je n’ai pas trouvé de paramètres pouvant gérer cette lecture en continu.Toutes mes applications sont à jour. Moderator Note: Added Translation by Google- Hello everyone,I have a problem with continuous playback of songs and playlists or even radio stations.When I ask Alexa to play one of my playlists or an artist's songs, only one song plays. If I ask to play the following: Alexa asks me what I want to listen to.Before, I didn't have this problem, the songs followed one another and I could move forward or back

brucemacEnthusiast II

General feedback and conversation

Feature Request - Sonos App

Please add visualizer functionality and controller layout customization.As a Port and Connect (S2 compatible) owner who integrates into other amp/passive speaker zones, it would be great if these features were available.For example, I have a Sonos zone in my primary home theater by way of Port, but use my Mac Mini to display the Sonos app on my TV. This works, but it could be a lot more visually appealing if there was a way to customize the layout. For example, larger cover art, bitrate/resolution, etc. This is not an edge case.Take it a step further and add some eye candy with options for visualizers. Heck, open it up to the community and I bet we'd see some awesome content brought forward. VU Meters would be cool for example. Lot of possibilities. People (not all) want the eye candy and your competitors are incorporating it alongside support for lossless high resolution audio. If you're not going to support the latter, you should look to support the former in my opinion.

SteveFL2023Contributor I

sonos arc skipping

I have read the supposed fixes for the incredibly annoying issue with the Sonos Arc sounding going in and out. It seems the only so-called fix is unplugging everything?!!!? Since I did that and it keeps happening again a few weeks or months later am I to just keep unplugging EVERYTHING each time? Is this company serious? There must be a better fix or a class action lawsuit to get them to replace and or fix the issue completely?

wallywrldContributor I

Sonos app crashing on iPhone Six

I use an older iPhone to control my system when I am using my newer phone for other activities. It has no sim card, just connected to network. Only music and book programs on i-6. I downloaded the Sonos app. Because phone is older, it won’t update to newer software but just reverts back to older version. That has not been a problem for a couple of years. Everything worked as expected. I replaced a Sonos Roam today and now when I start the app it starts then crashes. It shows as active when i go to close apps but when I close and reopen it keeps doing same thing. I have unloaded and reloaded software multiple times. I have rebooted the phone multiple times. I’ve even reset the iPhone. the App works fine on my iPhone 13. Any thoughts

Tbonew7Contributor I

Components and Architectural

Sub & Amp set up

I have a Sonus sound bar linked to the Arc on the TV.I have now got a Sonus Amp which needs adding to the system and the amp is going power the rear surround speakers.A few questions.What is the best way to wire the sound bar and the Amp? TV only has 1 x ArC connection? (I can get HDMI to both the sound bar and the Amp.)Once the above is confirmed is it a case of configuring the system on the Amp?Regards,Tony

C BarkContributor I

Controllers and Music services

Spotify Playlist within Sonos App

How can I show recently added songs in a Spotify playlist that I created within the Sonos app?

WoodwarContributor I

Controllers and Music services

Apple Music library not syncing to Sonos library

I have three pairs of Play:3’s and an Ikea Symphonisk Frame speaker. All updated to their latest versions, and running on the latest S2 control software on an iPhone. I normally manage my music library in Apple Music, adding tracks or albums there, and then any additions sync across to my Sonos library. All was working until about two or three weeks ago. Now if I add a track or album to my Apple Music library, it does not appear in the Sonos library. I have managed to get it to resync by deleting the Sonos app from my phone, then reinstalling the Sonos app. This sometimes restores the missing music, but not always. But it does not make the syncing work again, so any newly added music won’t sync. I'm finding this very frustrating as I can’t reliably play any new music from Apple Music. Any suggestions appreciated.

Doctor VockContributor I

Controllers and Music services

no music/radio playback after connectingbto new WiFi router

I’ve recently had a new WiFi router. I have connected my Sonos One to the new network and enabled Alexa, Spotify, Amazon music etc. if I ask Alexa to play a radio station, it responds normally ….”playing Planet Rock from Rayo” for example, but then it doesn’t play anything.

PatrickB123Contributor I

Using Sub Mini for music and TV.

Hello. I have been using a single Era 300 to listen to music but have recently purchased a Sub Mini and Beam gen 2. My thinking was I could connect the sub to the Era 300 when listening to music and to the Beam when watching TV. This doesn't seem to be possible, though. The sub connects to ether the Era or Beam and can't be easily swapped. Does anyone have a solution, or any thoughts on how best to use this combination? Thank you in advance!

Offshore MarinerContributor I

turntables

What is best way to get started with a turntable to play my old vinyl collection.would like to be able to connect to all my Sonos speakers if possible.Have 3 Play Ones in separate rooms, a sound bar, sub and 2 play ones in living room, and a Move & Roam.do I require my thing extra to connect a Project T1 to the system?

Johnny RicoAvid Contributor I

Moving to a new house

Here’s a possibly dumb question, but I don’t like surprises so I thought I’d ask. We’re moving to a new house in a few months. In the new house, I will set up the same WiFi we have in our current house. I’m just going to unplug the WiFi router in our current house, and plug it in at the new house.I’m wondering if moving my Sonos system will be as simple as unplugging all our speakers in our current house, and plugging them all in at the new house. Since the speakers will find the same WiFi present, I’m thinking everything will just work.But, I’m not exactly sure I understand where my system configuration information is stored. I think I understand the speakers form a distributed system and I assume full system configuration is stored in each speaker. I assume any changes I make to the system are synchronized from speaker to speaker until all have the latest change. But, in order for the configuration to persist during power outages, etc, the speakers would have to have something like t

Drproc79Contributor I

Controllers and Music services

SiriusXM channels unavailable/greyed out and not available

Yesterday the Sonos iPhone app prompted me to reauthorize my SiriusXM account. I did and ever since then all of the SiriusXM channels are greyed out and unselectable to play. I tried deleting the service and readding. No luck. I tried the Sonos iPad app and I’m experiencing the same issue. If I go into the SiriusXM app and connect to my Sonos via AirPlay, it will work, which is my workaround for the time being, but it’s extra steps and annoying. Is anyone else having this issue? I have the play bar, two sonos ones and the sub. Thank you.

AliInPhxContributor I

Components and Architectural

In-Ceiling Speakers - No amp

Does SONOS have in-ceiling speakers that connect wirelessly and can be paired? Would be easier than trying to run cable from the ceiling location back to an amp over 40’ away. This would need a local AC supply to keep it charged in the ceiling, but I can’t seem to find a product like this on the website.

GregUKContributor I

Upgrade surround speakers?

So with my system, I have an ARC, Sub and 2 One SLs. Has anyone upgraded the ONE SLs to the Era 300s? Is it worth it and does it make the whole experience better? Can’t find any YouTube videos by anyone comparing the 2 sets of speakers side by side.

tinpanalleyContributor I

Components and Architectural

2 second delay removed?

The only way I could connect my Connect and Move so that they would be in perfect sync with each other was to have my two devices (turntable and CD player) go through a splitter then to the Connect and THEN to my receiver. The only downside of that was a 2 second delay so on the CD player having music start or stop 2 seconds later wasn't a big deal but it was weird putting the needle down on a record and not hearing anything for two seconds. But today I went to put a record on and…. NO delay?!?! Was something updated without my noticing it??

bluesmanAvid Contributor I

alexa command beeps on Sonos Era 100

Bought Era 100 today, I use amazon Alexa with it for our music. The speaker kept beeping with every command. I turned off the request beeps on the Alexa app, which stopped it, but for some reason the Era starts beeping again on voice commands, despite it still being turned off on the Alexa app. We have a couple of Sonos Ones in other rooms, and have never had any issues with them. Am I missing something with the Era 100.

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