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back order time?

  • November 23, 2020
  • 1 reply
  • 580 views
R

I ordered an Arc and sub unit on 10/21/20 still on back order with no update or communication. How much longer am I looking before I get my order??

Airgetlam
M
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  • Airgetlam
    Airgetlam
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    MikeRunner
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1 reply

Rowena B.
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  • Rowena B.
  • Retired Sonos Staff
  • 1500 replies
  • November 24, 2020

Hi @Rh017796,  welcome, thank you for reaching out to Sonos Community. Sorry for the delayed orders the demand for some of our products has exceeded expectations. For products on backorder, you can place an order on Sonos.com. In such case, we will not be able to ship to you within the delivery terms as set out above and will inform you of the expected shipping date when known. We’d like to have our sales team take a closer look at your order. You can contact them directly with the details.

If you need help with any other information, please be sure to let us know. We are always happy to help out.

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