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problem with iphone and ipad apps not playing music

  • December 13, 2024
  • 4 replies
  • 151 views
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My iPhone and iPad apps are inconsistent. They can see the speakers but sometimes, often but not always, can’t see my music library (on a NAS) or stream from on line services. On the home page sometimes my music library is not shown under “Your Sources”; sometimes it is but I can’t then see tracks, albums, artists etc. 

I can always seem to run the system from my laptop. 
I have rebooted the router; stopped and restarted the app; made sure everything is up to date.

System is as follows:

Beam; Play:1; Five; Playbar; 2 Roams; Play 3; and a Boost which is wired in. System ran fine for years and I would guess the problems started a couple of months ago. Help!!!!

 

 

 

Best answer by Corry P

Hi ​@voithite 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your Music Library source occasionally going missing from the app - it does sound annoying!

Thanks for reporting - we are aware of the issue and are investigating, but we do not have an estimate for when a fix might be put in place. I will update this thread once I hear a fix has been included in a future update.

As you have found, using the Desktop controller is a possible workaround; another is to use the Web App.

I hope this helps.

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4 replies

Corry P
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  • Corry P
  • Sonos Staff
  • 8543 replies
  • Answer
  • December 16, 2024

Hi ​@voithite 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your Music Library source occasionally going missing from the app - it does sound annoying!

Thanks for reporting - we are aware of the issue and are investigating, but we do not have an estimate for when a fix might be put in place. I will update this thread once I hear a fix has been included in a future update.

As you have found, using the Desktop controller is a possible workaround; another is to use the Web App.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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  • Airgetlam
    Airgetlam
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    voithite
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  • voithite
  • Author
  • Contributor I
  • 2 replies
  • December 16, 2024

Thanks for that. My iPhone 13 screen size isn’t supported by the web app. I have an iPad so can use that for the time being; it’s less convenient but will have to do for now I guess. The sooner a fix is implemented the better. 
Regards

A

Corry P
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  • Corry P
    Corry P
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  • MikeBird
  • Lyricist III
  • 10 replies
  • February 8, 2025

My Library disappeared from Sources on my iPhone App about 2 months ago and appears to be an issue with having a Mini Sub iwith a Playbar and 2x Play:1 surrounds as my Home Theatre setup. It worked fine for 3 months or so and then didn’t after an App upgrade. No solution from Sonos yet. Would putting a Boost back in solve anything?

Corry P
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  • Corry P
  • Sonos Staff
  • 8543 replies
  • February 10, 2025

Hi ​@MikeBird 

MikeBird wrote:

Would putting a Boost back in solve anything?

This is not mentioned as a workaround in the documentation that I have. I personally don’t think it will help, but I really don’t know much about why the issue manifests to begin with.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
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