Skip to main content
Answered

Songs skip when played from synology NAS

  • June 21, 2022
  • 1 reply
  • 155 views
D

I have two play 3’s set up as a stereo pair in my office. I’m getting constant song skipping when playing files from my sinology NAS. I have a Move in my office which doesn’t seem to be effected. Both 3’s are hard wired. I get error messages in the app saying a song can’t be played or is incorrectly encoded. I have created a support diagnostics = 378399938.

I have a play 5 in the house. As a test I moved it to my office & hard wired it to the office switch. It seemed to work fine. Could it be the Play 3’s being older can’t cope?

Best answer by Corry P

Hi @Danster 

Welcome to the Sonos Community!

I took a quick look at your diagnostics, and there are a few reported issues. Also, your Roam and one Play:3 are not connected to our cloud. The diagnostics also seem incomplete, which isn’t a great sign.

Please check our Reducing wireless interference help page, with reducing interference near your wired Sonos products and router in mind especially, but all devices in general. WiFi devices like to have 1m separation from other WiFi devices.

Then, please turn on the WiFi card of your wired Sonos devices - I only see one Play:3 which is wired, and it has it’s WiFi card disabled meaning it cannot provide connections to other, non-wired Sonos devices. Settings » System » [room name] » [model name] » Enable WiFi.

Next, I recommend you turn off all your Sonos devices and your router for at least 30 seconds. Turn the router back on first, and once WiFi has returned, turn on the ethernet-wired Sonos devices. Once they have solid, white lights, turn on the rest of the Sonos system. Wait another couple of minutes for things to settle, then test your Sonos system for approximately 20 minutes.

If you continue to have playback issues, I highly recommend you get in touch with our technical support team, who will go through some real-time troubleshooting steps with you.

I hope this helps.

View original
Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Corry P
Forum|alt.badge.img+18
  • Corry P
  • Sonos Staff
  • 8460 replies
  • Answer
  • June 22, 2022

Hi @Danster 

Welcome to the Sonos Community!

I took a quick look at your diagnostics, and there are a few reported issues. Also, your Roam and one Play:3 are not connected to our cloud. The diagnostics also seem incomplete, which isn’t a great sign.

Please check our Reducing wireless interference help page, with reducing interference near your wired Sonos products and router in mind especially, but all devices in general. WiFi devices like to have 1m separation from other WiFi devices.

Then, please turn on the WiFi card of your wired Sonos devices - I only see one Play:3 which is wired, and it has it’s WiFi card disabled meaning it cannot provide connections to other, non-wired Sonos devices. Settings » System » [room name] » [model name] » Enable WiFi.

Next, I recommend you turn off all your Sonos devices and your router for at least 30 seconds. Turn the router back on first, and once WiFi has returned, turn on the ethernet-wired Sonos devices. Once they have solid, white lights, turn on the rest of the Sonos system. Wait another couple of minutes for things to settle, then test your Sonos system for approximately 20 minutes.

If you continue to have playback issues, I highly recommend you get in touch with our technical support team, who will go through some real-time troubleshooting steps with you.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
1 person likes this
  • Airgetlam
    Airgetlam
Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings