Hi, our Sonos One speakers stopped playing local nz radio around ten days ago. We use Alexa for voice control. She a
happily confirms/repeats our demand for play radio national on IHeart radio, but only silence with static clicks follows. Radio fine with tune in and both, IHeart and tune in are playing radio national nz on our Amazon echo dot, too.
Problem based in Sonia or with IHeart radio.
Best answer by Jamie A
Hi
I’m sorry to hear that you’ve having issues with getting Alexa to play radio. Does this occur when you ask for any radio station on iHeart?
What I would suggest is to remove the Sonos skill from the Alexa app then re-add it. If that doesn’t work, try removing Alexa from the Sonos app, removing your Sonos speakers from the Alexa app, and removing the Sonos skill. Once you’ve done that, follow the process in the Sonos app to add Alexa back.
You could also reboot your Sonos One by powering it off for one to two minutes to see if this helps.
If none of the above resolve the issue for you, I’d recommend contacting our support team for further assistance, as they have the necessary tools available to help you troubleshoot this.
I hope this helps!
+17Hi
I’m sorry to hear that you’ve having issues with getting Alexa to play radio. Does this occur when you ask for any radio station on iHeart?
What I would suggest is to remove the Sonos skill from the Alexa app then re-add it. If that doesn’t work, try removing Alexa from the Sonos app, removing your Sonos speakers from the Alexa app, and removing the Sonos skill. Once you’ve done that, follow the process in the Sonos app to add Alexa back.
You could also reboot your Sonos One by powering it off for one to two minutes to see if this helps.
If none of the above resolve the issue for you, I’d recommend contacting our support team for further assistance, as they have the necessary tools available to help you troubleshoot this.
I hope this helps!
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