The Community Corner

I’d like to have an option to create permanent virtual rooms/groups (or virtual stereos, i.e. permanently linked stereos) so we can re-use them many times.One feature that I use often is play a song from spotify, I need to play in one speaker and then to to the sonos app and group it to other speakers which is all but user friendly!Also, the existing ‘group’ feature available in the mobile app is not available in the mac app, can you please add it…?This has been previously requested many times by many users many years ago (first thread goes back 14 years and all of them have been closed for comments!) - is SONOS listening to customer feedback?? Where are the features development pipeline?Many thanks

In the upper right hand corner it shows me as having a pending private message, but none is there.  Not sure if it is a one-off for me, just pointing out.

How best to provide feedback and product suggestions regarding Sonos hardware?

2 hours and counting *Moderator Note: Modified in accordance with the Community Code of Conduct.*

I know this is more of a help/issue community forum on specific issues but wondering if their would be a benefit to adding the ability to add multiple choice questions or polling questions. It might be beneficial to not only users and potential users but also Sonos as well. Not sure if this forum has the abiyto do so but wanted to plant the seed and get people’s thoughts. 

Why do Sonos constantly keep sending me an email that asks me to update my first and last name? I have responded dozens of time yet they keep sending me the same email.  thanksross

So the battery has drained from 75% to 54% in just over 1 hour. How can this be right? The whole idea of this portable speaker is to take out of the home situation. Are they going to do anything to rectify this?

Hi at Sonos! I made a typo mistake whit my profile name:( I wrote thir29 but I was supposed to type thor29 ! Please help me to change it to thor29 🙂 Best regards

I tried to add an internet radio station I liked (via “Manage => Add Radio Station”), but it didn’t work… This sent me down a rabbit hole… So here’s the question that may help me dig out: Is there a guide anywhere, or a ranking, or anything, to help me sort through all the TuneIn, radioPup, etc. stations? For instance, I type in “Bossa Nova”, and there are dozens. But if I get too specific, I get nothing. (For instance, “West African guitar”). There just comes a point in a man’s life when there isn’t time to sample and find what he likes… He knows he needs a guide...

Hello, I check in different forums, and the sonos community is speaking about this problem referring to a legal problem with TuneIn in the UK.I checked and tried to make it work for this radio https://ascoltareradio.com/rtl-102-5/Which works perfectly in TuneIn on any other platform (Android, iPhone, Windows, MacOS) without any problem except in SONOS.1 more detail, I am not based in the UK, why should I be impacted by this?I tried different radio streaming such as Radio.net. my tuner radio and same problem.Can you please provide a fix or a work around and also to communicate officially about this problem.Thanking you in advance

I recently purchased a Sonos Roam and my thinking was very much that this was my first step into the world of Sonos and that I would very likely build out a full system from this starting point. I currently own a Naim Muso but was seriously considering changing over to Sonos as although the Muso is superb at delivering music it doesn’t handle TV & movies very well.That thinking has frustratingly came to an abrupt halt as the Roam has been problematic since I’ve owned it and the user experience is frustrating to say the least. I really didn’t expect this to be the case but after yet another attempt to solve the bluetooth connection issue and hopefully pressing and holding the button for one second, three seconds five seconds etc, hearing a second bleep, not hearing any bleeps, trying to turn it off and it decides to turn itself back on and I’ve now admitted defeat after lots of expletives and will be sending it back.I love simple beautiful design and I really do admire the thinking

Hi,  I know there are a bunch of topics that answer this question but it would be amazing if when you turned off the roam it would NOT turn back on when opening the app. The amount of times I’ve gone to use it and its dead is kind of silly but very frustrating. I've never used another product that when I turned it off it would turn back on without me specifically doing so, let alone die from battery use.  To me, this feels like a critical flaw and should be hot fixed given it can make the product unusable via a dead battery.  But otherwise, love your other products! 

Something missing from the Sonos application is support for drag-and-drop of objects into the listing, etc.   We should be able to, for example, drag-and-drop songs from our Music library (MacOS) into a play list -- or even URLs for streaming.     This is a very standard API function. Can we get this done? 

There is no place to use gift cards at online checkout.  I called to make a phone order and was told they cannot apply the gift card because the item was on back-order. The best Sonos could do was tell me to buy the product at full price, then call back when I the product is delivered, and then Sonos will apply the gift card and issue me a refund - an entirely convoluted process that puts customer service, convenience and satisfaction last. As such, I asked that the purchaser of the gift cards be refunded and they continue to give me a run around, telling me to call and email different people each time I ask for a refund.Dear Sonos - If you’re not going to honor gift cards, don’t sell them. If you’re not going to make them easy to use, don’t sell them. If you’re not going to help your customers who buy your very expensive products, don’t sell gift cards.

This product use to be great till they changed something. It doesn't connect! Very frustrating when you spend this kind of money and only works part of the time!!!! DONT BUY TILL YOU KNOW THIS IS FIXED!  VERY FRUSTRATING!!!!

I have a Sonos Connect, Play3, Move and two Play 1’sAll works perfectly well until we have the occasional Power Cut. Once this happens all the products power up and reconnect to WiFi Network except for the older Play1’sWhen happened previously Sonos support have assisted but never solved. I’ve sent diagnostic reports in and they can find nothing wrong with Network setup Tried all the usual Add Product and Find Missing Product methods With the other Sonos products all reconnecting fine I assume my Network setup is fine and it’s an issue with Play1’sIs this a common problem ? Assumption is Sonos will do little to fix as clearly want people to upgrade even though a loyal and long term user 

It’s been a month since I installed my SONOS port, installation was fairly easy. My problem is with your app/software updates. After updating my IOS app, I was unable to connect to my port. It had been disconnected and had to reinstall it.If I have to go through this every time there’s an update, I might as well return it to the store.P.S. Instead of sending email advertisement, perhaps a notice that a software update is available would more appreciated.  

There's SIX microphones in it. Why can't it just listen like the Roam does?Seems like it should be a free software update for better sound?-I realize there is TruePlay using an iPhone devices only. I use Android.It’s a major oversight to not provide a fallback onto the internal microphones and/or Also Android devices. It also clearly shows how the company does not care about the customer’s experience in this regard.

Hi everybody.I like sympa radio. How can I see the name of the song that is playing? For example, listen to the radio and others.

I unlike songs playing on Deezer, 5 minutes later the song plays again.  Multiple times a day, every day.  I’ve unliked literally hundreds of times with no success.  Anyone else have this problem?

Since getting my 2 Sonos Play 5’s,Sub and Roam(which I use for a rear ambience speaker...to great effect…. I’m thinking my old conventional audio equip,though rather high end,has been totally obsoleted.I sold my stuff a while back to fund my daughter’s weddding and admit to having missed it dearly,but not since I’ve gotten this amazing Sonos set up!I mean,even the newest high quality earbuds,coupled with a great music server,sounds so good,who is going to put up with all the space needed,tweaking hassles and heat generation of conventional stuff?….Don’t even go there regarding cost!Not to mention dealing with multiple manufacturers,of which some offer poor support.As I become more and more aware of what the better Tech companies offer and at so much lower prices than the conventional mfgrs. it just seems obvious that those guys are not overly happy these days…..Yes,they have their market,but it’s shrinking at an alarming rate me’thinks.I can only imagine how superb the Tech/Music produ

 Hello, can you help. I have two sonos set ups, one at the office and one at home.Im assuming the playlists you create sit with the main speaker on a system as,for example my Sonos playlist at the office disappears when at home and vis versa.Is it possible to create one playlist to play across more than one system?? Over to you guys, thanks in advance.

This morning I’ve had repeated interruption of BBC Radio 4’s Today Programme, “due to rights restrictions this part of the programme cannot be played”. Once was during a feature about the Euros, the next was in the middle of an interview with a government minister. So no music or anything particularly sensitive. Anyone had this before or know how to prevent it? The first instance lasted about 10 minutes.

it’s so disfunctional that you have to go to your computer to pause your music from Sonos 2 on iphone (latest version) and Ipad Air, recent version. Let’s quit pretending there is a pause button on the iphone to turn off your music. THERE ISN’T. Yes, I am shouting!

Has anyone been having problems with Mixcloud? Any new shows or mixes comes up as “Unable to connect to Mixcloud” this happened about six months ago also