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The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

2580 Topics
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PremiereHoContributor I
asked in Owners café
Review of Calm Radio

I am returning to Spotify. Calm radio performance is not as claimed for me. My TV has better sound quality. Also, Calm radio customer service person who introduced himself in an email as President, blamed the failure on Sonos. Of course we Sonos customers know that Sonos is the best customer service in the market and solves problems almost instantly. I cannot access the Calm product. Atmospherics are unavailable. Customer service is a joke. They provide articles only. No phone is available for customer service that I could find. Then the President gave out my user name and password to a third party. And the list goes on to include the President emailing me telling me that if I post my experience with Calm radio that Calm radio will come after me with its legal team. I assume that his statement indicates that he operates in a totalitarian state. I canceled Calm radio. And as of this moment, I cannot access Calm radio even though Calm radio took my money for one month. Yet, Calm radio sa

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BarryM
BarryM
posted in General feedback and conversation
Last page of thread missing

over aggressive housekeeping? The last page of at least this thread has been redacted https://en.community.sonos.com/controllers-software-228995/sonos-are-you-reading-this-please-put-the-controller-queue-function-back-how-it-was-6739476/index9.html

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Kevin_5Avid Contributor I
asked in Owners café
Amazon Music Unlimited

When will Amazon Music Unlimited be available on Sonos? Not Prime Music which is already available.

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DeepDeyTrending Lyricist I
asked in Owners café
Laptop connect using hdmi and Aux cable

Hello, I have a setup with a playbar connected to the tv. I want to connect my laptop to the tv to stream movies using an hdmi cable. I tried but there is no sound from my playbar. My problem is that i have replaced my bose with a sonos system, but now i cant get sound the playbar. My set up: 1) tv - playbar connected 2) laptop to be connected using hdmi cable for video and aux for sound. Issue: there is no sound streaming from my playbar. Look forward to hearing from the experts about a workaround,

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TechJunkiesCAContributor I
posted in Owners café
Sonos fears from an integrator

I am an integrator and have been in business for 11 years. I am trying to spec a system for a customer who currently has a 3.1 system with a Zone 2 on a Denon receiver. I am recommending upgrading to a 5.1.2 Atmos experience, they want the current zone 2 which is outdoors and also want to add the kitchen and dining into the mix. I have done this many times with Sonos Connect Amps and a Sonos Connect for the receiver, but the experience is awful on the control side and depending on the receiver we use, latency is a big problem on jobs like these for zones like the kitchen that are close by. (Note: I fully understand that advanced control systems can remedy the control issue but IMO you loose the elegance of the Sonos app which is the Sonos experience for Connect users, I may as well use a multi-zone network receiver.)  The obvious solution is a Sonos receiver or a partner that licenses Sonos software for compatibility. The only Sony receiver that would be capable of delivering Atmos

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Ryan S
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Emile15
asked in Owners café
Recommended "film music" / soundtracks (excluding pop)

We have Kumar's topic on recommended music other than classical and pop. Let's start another one on recommended "film music". As with the other thread I am particularly looking for recommendations that combine artistic merit with good sound/recording quality. One film the music of which blew me away is The Hours with Nicole Kidman, Julianne Moore and Meryl Streep. The music was written for it (at least in art) by Philip Glass. It is interesting to see how images can enhance the musical experience. The corollary is of course that listening to the album without the film could be a bit of a disappointment. What would you recommend?

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Ryan S
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jishiHeadliner I
posted in Owners café
Spotify Connect, serious competition

Spotify today announced Spotify Connect, which will be a series of hardware from well-known hardware to seamlessly integrate spotify onto devices where the control is from the regular Spotify application on your phone or similar. Streaming is still done directly through internet, so the phone isn't in charge of it, just controls it. I really do hope that Sonos will follow this approach as well, I believe there are a lot more like me that primarily uses Sonos for Spotify, and being able to use the same app as always would be awesome. Seems like there is already a feature request over at ask.sonos.com https://ask.sonos.com/sonos/topics/support_spotify_connect_to_allow_users_to_use_the_spotify_app_as_the_controller

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Stuart_W
chicks
chicks
asked in Owners café
KEF LS50 Wireless

Interesting. The standard version of these were being rhapsodized over by the "audiophile" press a year or two ago. Now they're available as a pricier alternative to the Play:5. http://referencehometheater.com/press-release/kef-announces-release-ls50-wireless-complete-fully-active-system/

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mmmmishaContributor I
asked in Owners café
Sonos, Synology and iTunes playlists

Please bear with me here for a bit. I have the majority of my music in ALAC form on a Synology NAS and I'm successfully accessing it through a Sonos Connect that is attached to an audiophile speaker system. Separately, I have a lot of music that's accessible via iTunes on my MacbookPro, some of which is ALAC and some of which is whatever Apple provides when you stream music (or download it?) from Apple Music. In preparation for a New Year's Eve party, I've been gathering about 100 songs onto a Dance playlist in iTunes that I want to play through our sound system on NY Eve. Probably about half of the songs are ones already on my NAS in ALAC form and half of them would be ones that I've accessed through Apple Music and/or have purchased on iTunes but not uploaded to the NAS. Here's my question: What's the best way for me to be sure that my iTunes Dance playlist music is available via my Sonos Connect? I am perfectly happy to purchase all the tracks I don't already own and up

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Rob OKeefeAvid Contributor I
asked in Owners café
Share Spotify (or other) Playlists Here

I'm looking to expand my musical exposure. I appreciate the other thread sharing artists, but sometimes its cool to see a "mix" of songs for a given mood. For me Spotify is my source of choice, so thus the name of the thread, but any source is cool since we all use different ones. https://open.spotify.com/user/robok/playlist/4fXCoZF4ioppgLDd1sZu0R which is a bunch of upbeat pop songs, that's why i need to hear more! Looking forward to seeing any range of styles! Rob.

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arsenaljlmContributor I
asked in Owners café
Spotify Family direct play & Sonos Account

Hi, The ability to play Spotify direct from the app is awesome. We have a Spotify Premium account - when setting up my other family members to play directly from their Spotify app do I use my Sonos account since it's tied to the 'system' or do they create their own Sonos account? Thanks in advance.

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jgatie
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dotnetducContributor I
asked in Owners café
Amazon Echo Dot (gen 2) connected via in-line to a pair of Play5s

Hi, I just bought a second Play5 (Gen 2) for stereo pairing. I have the Echo hook to the (R) Play5 speaker via in-line connector. When switching to in-line I hear the Alexa audio coming out of the (L) Play5 speaker. Is there a way to set up L&R zones so my Alexa audio comes out both speakers?

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jgatie
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Emile15
asked in Owners café
Sonos strategy

As a long time Sonos user I have been following their development closely, especially in the last few years with the strong shift towards on-line services. The more I think about it the less sense this seems to make (it did make sense for a while). Isn't this a self-defeating strategy? I use on-line streaming services too but I am not likely to pay for more than one of those. So if I subscribe to one only why should I use the Sonos app to make use of it? Why not use the proprietary app (if there is one)? Of course there are some good reasons still because the Sonos equipment is pretty good, but it also shows its age and limitations and some of the reasons for using it in the past may no longer (fully) apply (Sonosnet). The number of mails on this forum in which the dismissive answer to a (new) user question asking for a specific feature is "sorry, no can do because the internal memory is limited and cannot handle that" is considerable and the answer, though true, is becoming somewhat s

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darinlarsonContributor I
asked in General feedback and conversation
Don't fall for the callback feature when calling customer assistance

I tried it. They let the phone ring one time and disconnected the call. I was sitting right by the phone and literally could not pick the phone up fast enough. Trying to fix the issue with exiting the beta program to correct the iTunes issue. Followed the steps, an now the upgrade/downgrade to the system kept failing. Error code 9, which I might add isn't listed anywhere on the support site. Come on Sonos we spend our money, say wonderful things about the products, can't you treat us a little bette than they do at Walmart???? 1 Playbar 1 Boost 2 Play 5 2 Play 3 Do I buy the other Player, 2 play 3's and sub I want?

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Ryan S
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AustinJerryEnthusiast I
asked in General feedback and conversation
A huge step backward--what are you guys thinking?

Is the new community your idea of an improvement? It is anything but an improvement. Several important threads I started have lost content. When I try and type a response, I can't see the entire response I am creating--it only allows me to see a couple of lines at a time. I am a long-time Sonos user, and I feel that I have been slapped in the face. Sonos no longer has my endorsement.

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Belly M
Belly M
posted in Owners café
Over 200,000 tracks can now be indexed on Bluesound

Just seen a post on the Bluesound forum, their latest BluOS software will now index over 200,000 tracks.

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MrKeith
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Manny ThaparContributor I
asked in Owners café
wanting to become a sonos dealer. How do I start this process?

Need to find the best pricing available. So my company can buy this product in bulk.

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Ryan S
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DmanContributor I
posted in General feedback and conversation
Woo Hoo First Post Ever

So what do I win? 😃

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chicks
chicks
posted in General feedback and conversation
Recently Active Topics not working on Chrome/Android

Hasn't worked for a week now, get "This page is not available /go to home page". Bog standard Chrome on bog standard Galaxy S5. Yet another InSided issue, sigh.

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Stuart_W
Stuart_WWorld-Class Superstar
asked in General feedback and conversation
Why bother reporting posts orthreads?

Never, repeat never get any feedback. Nor is there ever any thanks. I'm done reporting posts. This latest Spam attack and the COMPLETE absence of any visible actions, NO user engagement apart from 1 thread (not even STICKYED), ignoring user suggestions, allowing Spam over the weekends and when America is asleep has pushed me over the edge. I am thoroughly sick of it now and it is just capped off bu being ignored when reporting posts or threads. Sonos benefits a tremendous amount by the troubleshooting it's USERs does on its behalf - I reckon we save you at least 1 full time support agent in each time zone. I can't be fucking arsed anymore - why should I if Sonos don't apparently care?

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Chris
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Emile15
asked in General feedback and conversation
Badges and "scores"

Would anyone agree that the system of badges and all the rest of it that has been introduced with the revamped forum is actually a huge mistake? Now that I have started reading the forum a little again (largely because I am experiencing some difficulties that I would like to sort out) I have noticed that the new system seems to actually invite responses so users can "up" their totals and "score" new badges and such. As a consequence the actual responses themselves sometimes leave something to be desired. Don't get me wrong, I am not trying to cause offence to any individuals and I am also well aware that forums like this one have a social dimension in addition to a primary function of being a "help center". My point and/or question is more that the introduction/elaboration of a scoring system can undercut this primary function. Perhaps we would be better off if we dumped the badges and just stuck to "likes"? What do you think?

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ratty
GreenI
GreenIAvid Contributor I
posted in Owners café
Another Denon "me too" !

http://www.pocket-lint.com/news/139196-denon-heos-gets-alexa-integration-bark-commands-at-your-speakers-or-soundbar

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Stuart_W
Stuart_WWorld-Class Superstar
asked in General feedback and conversation
Survey? I'll give you a survey!!

Right So I have already participated in the survey so why is it every time I come onto the board after I look at a couple of threads my screen goes opaque and the blasted survey comes up again? I know you're trying to improve things but honestly what with the Spam that gets deleted whilst America is awake and this dratted survey............ SURVEY, Not Surbey!!!

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chrisredmayneAvid Contributor I
asked in Owners café
Just ordered a PlayBar, what's the first movie/song I should play on it...

What will impress me the most ?? I know on the advert they say money by pink Floyd sounds amazing with all the coins floating around you... What would you recommend ??

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Stuart_W
Stuart_WWorld-Class Superstar
asked in Owners café
Lots of Spam Recently

The last couple of days there has been a lot of spam on the forum Obviously it's irritating but I'm also concerned that Sonos is dragging it's heels in removing the obvious spam posts. Many of these are multiple posts by the same users. What is being done to resolve this and cannot Sonos take advantage of some senior posters to help police/moderate this?

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