Trying to set up a new Symfonisk to an existing network, and it won't finalize the connection. Any ideas or suggestions?

Same problem! Bought an Sonos Ikea Symfonisk Bookshelf speaker a week ago in Sweden. Have exchanged it for a new one and tried three different networks (and routers) still same problem. Using app S2 version 80.00.08 on latest IOS. Also have tried connecting to existing systems and creating new ones from scratch. Nothing works. Always fails at the last step as described in first post. And no help so far from either Ikea or Sonos except exchanging the device.

But so happy found this thread finally! (Probably used wrong search terms earlier)

Anyone knows if Sonos scans these forums? I guess they will start noticing soon.

Cheers,

Andreas

A tip when you use the sonos chatbot. Type “talk to human”.

I would hope they are scanning these, though no response from them as of yet.

I wonder what IKEA thinks of the IKEA branded “ sonos “ equipment.

the lack of customer focus at Sonos regarding the new app subject, and Ikea customers facing all kinda issues. Can imagine IKEA will adress this to board level.

They may scan but mainly for conduct infringements - probability of support response about 0.01% 😁

Joining the queue of people with this same problem

I finally got in touch with an Ikea support person that didnt have me try everthing from scratch. They seemed to aware there there is an issue with the latest sonos update and are awaiting an update from sonos. Sorry to say they had nothing more specific.

I will contribute. I made a chat today with support and long story short. Same connection problem like every one else, the guy said that they expect an update tomorrow May 21. 
hoping this will solve our connection problems 

I was on phone hold with support for 33 minutes this AM, then hung up. I don’t think there’s an answer until we get an update.

I purchased two SYMFONISK Bookshelf (1st generation) speakers from IKEA Korea, but I was unable to connect them. IKEA Korea has acknowledged this issue and posted a notice on their website. Additionally, through customer support, they have agreed to provide free return shipping for my two speakers.

IKEA Korea has posted the following notice about the product:

Notice Regarding the SONOS App Due to an update to the SONOS app, using the SONOS app is temporarily difficult. IKEA has reported this issue to SONOS and is doing its best to resolve it.

Since I bought an IKEA Symfonisk Bookshelf speaker I can happily report that even if the speaker is broken it still actually works as a bookshelf.

Same issue when trying to add another Beam. Wired fails, wireless gets right through to finalizing then fails. Sonos please just tell us if its the app and not the actual product and I will wait for the fix.

Not a Beam but a similar scenario: when I ran the software update, one of my Symfonisk lamps failed to complete. However, I turned it off at the wall, waited 30 secs, turned it back on and after a few mins of flashing it appeared again in the app. It’s like the update did actually happen despite saying it failed, and it was turning the power off to reboot it that solved it. I wonder if the same might apply for adding your Beam..?

New app update just dropped but having even more issues now, my phone can’t even find the speaker now

Same here app updated, seemed to connect but in the end it failed to do the last part. Now after restarting everything wifi móvil app speaker the app can’t find the speaker!!!!

same here with a beam. It’s now “installed” but needs an update which is failing and also doesn’t think it’s connected to the arc port

Update.

New version of the App in the store and release notes saying they fixed a number of bugs. 

Downloaded and tried to run add it via wireless to start, though no luck. Immediately said try Ethernet. So moved the device connected it and it is showing up on my System now within the app. 

But there is a catch. 

I need to update the device and register it. This is just returning an error every time. 

So I can see it on the app now, though can’t use it as its not updated or registered. 

Progress, but really wish it wasn’t this hard.

Sorry, totally missed this, but getting the same type of issue.

Actually missed everyones responses. Sorry the ‘same’ issue

I am having exactly the same issue - it’s showing as ‘not registered’ and ‘fix it’ fails every single time (after it attempts the update).
 

So I’m maybe one step further to it becoming a reality? 😂

Just adding to the string of “same issue” after the app update (speaker update fails with code 1000 or 1002). 

I had the same issue (kept getting error 1000 or 1002.)  Use the Windows or Mac app to connect to your system, then update there.

The windows app is 79.0, so it doesn’t have the same bugs.  It appears that the new app has issues connecting to speakers running the old firmware.  Once you update with Windows app, you’ll be able to complete the process.  I’ve done this with two speakers so far and it works.  The Mac app also works.

Tried this on my Mac. The first speaker updated using the Mac app, but then when I clicked “Fix it” and tried to finish the registration in my iOS app, it wouldn’t register that I was clicking the play/pause button despite many attempts. It would play the chime, seem like it was working, and then it would fail. Trying to register it on my Mac sent me in a click registration button → sign in successfully → nothing happens loop. 
 

I tried with my other Symfonisk and when I tried to update it with my Mac, it was failing and wouldn’t update. I then tried to unplug both and use my iOS app again, and now both have disappeared from my app and won’t reappear despite turning them on/off multiple times and restarting both my Mac + iPhone. 
 

I can try to reset the speakers (if that’s possible) and try again in a few days time, but for today, I’m done. Sonos not even adding a notification to their app to say there is an error is pretty disrespectful of customer time. I’m an app dev myself and if I was aware of a problem this big, I’d be making a significant effort to cut down on consumer frustration. 

I did manage to get through to support last night and the register / fix it issue is known to them and they are working on a fix. At least now my beam works with the tv. It’s just a pity they couldn’t put the known issues on their site to save everyone wasting their time resetting, unplugging, rebooting etc. 

I will try the pc route for the update later today. 

Had one more step of success, though don’t think I am totally there. I got the Symfonisk to show up, though was getting the update/register error. Latest version of the app giving the code 1000 or 1002 when trying to finish it. 

However, I did pull out an old android (Pixel) phone I have which did have the old version of the Sonos App and while it tried to get me to update, after tapping out and trying again to update, it went through. Not sure if it was lucky, as it didn’t seem like it was trying to let me do that, but it worked. Was able to play music (finally) on the Symfonisk. 

It’s still showing up as not registered, or maybe not 100% set up, but one more step closer. If you have any devices that haven’t updated the app, may be worth a shot.