Cannot play on Beam or Symfonisk directly from Spotify. My devices show in the device list, but when choosing a Sonos device, it just blinka for awhile and the reverts to the phone. Been like this for the past two weeks. Playing through the Spotify app works fine, playing from Spotify to other devices (Google cast devices) also works as intended, so Sonos seem to be the culprit here. This needs to be fixed. (Same issue from Pc)
Best answer by fregor77
I'd just like to inform you that my issue was solved by the Spotify technical escalation team. All my data from my"defective" account was transferred to a new account that I created for testing purposes. I also talked to 2nd line support at Sonos, who seemed to know about the problem.
But Spotify Connect is perfectly working on my Denon…
it’s definitely a Sonos issue as it started following their latest release in early December
So if it’s a router issue, how come my wife and kids Spotify’s accounts work flawlessly and only mine is not?
Same Spotify premium family account, same network, same Sonos…
There's an update to the speakers from Sonos today, you might wanna try and see if this resolves anything.
Oh wow, thank you Fregor! Will try now…
On your side, still all ok after the Spotify transfer?
FYI a second account of my family starts not to work either…
Hey everyone. I found a solution that worked for me.
TLDR: probably not going to be a fix for everyone, but possibly a fix for a few. If you have Google Home linked through your Sonos, and have Spotify as the primary music source. Tell Google to play a song via voice command through a voice assistant enabled speaker. Once I did that, the issue has gone away, and Spotify connect to works perfectly across the board. Even on zones that do not have voice assistant capabilities.
Similar situation as everyone else. Spotify connect works perfect across my other devices, including my Google TVs, nest hubs, and Devialet speakers. But on Sonos, it wouldn't establish the connection. Playing spotify from inside the sonos app resulted in music playing, but not showing in my spotify app as playing, like it normally would.
For reference, I own a high end low volt integration company based out of socal. We have deployed hundreds of Sonos systems across residences and businesses. So far we have had nine clients with this exact same issue (all Google home systems in some capacity) stemming back from mid to late December.
I have Sonos across my home, including the backyard, and almost exclusively use Spotify connect for music. Along with Google assistant for light and other controls. I only use the Sonos app for grouping and ungrouping. My system started doing this exact issue two days ago, so it then became personal.
After a multiple hour Crusade earlier today, trying everything but migrating Spotify to a new account, or resetting my whole system (not a practical solution, especially when it comes to finding a fix for my clients) I found a post on reddit of someone, in passing, saying they asked Alexa to play a song from spotify. Which then failed. They asked again, it worked, and spotify started registering that a song was playing in the zone.
So on a Hail Mary attempt, I simply asked my living room system (Beam Gen2 + Google assistant) to play a specific song from spotify. It took quite a bit longer then usual for her to finally get the song playing, but she did. Once it started playing, I opened up spotify, and VIOLA, it's showing the song that's playing, with living room as the device. So I then selected my phone as the playback device and tried connecting to other areas of the house. All of them worked, first try, minimal delay (normal)
So far this solution has worked for 3 of my clients that were able to test the theory today as well.
So my recommendation; if you have Alexa or (especially) Google home setup, and use spotify inside those control systems, simply ask for a specific song to play, and if should fix the broken link.
the sonos apologist thing is crazy - it’s like the olden times apple pc flame wars. i have the same spotify problem. i have been a sonos user literally from the beginning. we can be honest, sonos sucks now. we all know it. but i have ten speakers, and a bunch of ports, im not going anywhere. im just hoping against hope the new ceo starts clawing back the user trust that has been pissed away over the last couple years. dont make anything new, bin the stupid headphones. the company was built on simply working. go back to that. don’t blame spotify or the router or the user. just fix your shit. clean up your mess. and for the love of god, stop pretending it’s all fine.
Hey everyone. I found a solution that worked for me.
TLDR: probably not going to be a fix for everyone, but possibly a fix for a few. If you have Google Home linked through your Sonos, and have Spotify as the primary music source. Tell Google to play a song via voice command through a voice assistant enabled speaker. Once I did that, the issue has gone away, and Spotify connect to works perfectly across the board. Even on zones that do not have voice assistant capabilities.
Similar situation as everyone else. Spotify connect works perfect across my other devices, including my Google TVs, nest hubs, and Devialet speakers. But on Sonos, it wouldn't establish the connection. Playing spotify from inside the sonos app resulted in music playing, but not showing in my spotify app as playing, like it normally would.
For reference, I own a high end low volt integration company based out of socal. We have deployed hundreds of Sonos systems across residences and businesses. So far we have had nine clients with this exact same issue (all Google home systems in some capacity) stemming back from mid to late December.
I have Sonos across my home, including the backyard, and almost exclusively use Spotify connect for music. Along with Google assistant for light and other controls. I only use the Sonos app for grouping and ungrouping. My system started doing this exact issue two days ago, so it then became personal.
After a multiple hour Crusade earlier today, trying everything but migrating Spotify to a new account, or resetting my whole system (not a practical solution, especially when it comes to finding a fix for my clients) I found a post on reddit of someone, in passing, saying they asked Alexa to play a song from spotify. Which then failed. They asked again, it worked, and spotify started registering that a song was playing in the zone.
So on a Hail Mary attempt, I simply asked my living room system (Beam Gen2 + Google assistant) to play a specific song from spotify. It took quite a bit longer then usual for her to finally get the song playing, but she did. Once it started playing, I opened up spotify, and VIOLA, it's showing the song that's playing, with living room as the device. So I then selected my phone as the playback device and tried connecting to other areas of the house. All of them worked, first try, minimal delay (normal)
So far this solution has worked for 3 of my clients that were able to test the theory today as well.
So my recommendation; if you have Alexa or (especially) Google home setup, and use spotify inside those control systems, simply ask for a specific song to play, and if should fix the broken link.
Thank you for not working here. I use Alexa on a daily basis, works flawlessly. But Spotify connect from my iPhone and from my account doesn’t. And my wife’s account is still perfectly fine.
that does seem to give enough specific information to fix the sonos software assuming that was a priority. I have google home so it sounds plausible, don’t use any of the voice stuff so can’t verify the workaround.
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