When I transfer my music from Spotify to my Sonos Five, the sound is heard as when you have trueplay activated but in my case I have it turned off, I have to go to the settings to turn the trueplay button on and off so that it sounds normal again. I don't know if this has to do with the Sonos Roam when it used the Sound Swap function with the five and it would have had something configured from the other speaker, this problem did not happen to me before, I hope someone knows about it.
Sonos five activates trueplay even when this function is turned off
Best answer by Ken_Griffiths
Okay so you start the music using Spotify App playing to your Five speaker (I assume you use Spotify ‘Connect’ to select the speaker?) and then switch to the Sonos App and when you toggle on/off Trueplay you hear a noticeable increase in bass/treble. I hope those are the correct steps. I will try to reproduce that here and see if I notice it too. I will let you know.
The fact you can reproduce it easily though I would suggest you reproduce the issue and immediately submit a Sonos diagnostic report from the ‘Settings/Support’ area of the Sonos App. Make a note of the reference generated, and when practicable, contact/chat to Sonos Support Staff about the matter via this LINK and see what they can suggest to resolve the matter.
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