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Question

problems with adding Roam to app

J

I have a problem with connecting Roam with my app on IPhone. Nightmare! I was trying everything! Waiting time for the help on phone…. 50 min. Help!!!!!!!

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3 replies

S
  • Sono1234
  • Contributor I
  • 3 replies
  • August 8, 2024

I have the same problem.  I have spent over 15 hours trying to get it resolved.  Wait times are usually 50 minutes for each call.  It will likely take multiple calls.

Once I got the issue raised to Level 2, calling in took even longer.  I would wait on hold for 50 minutes only to be told the “Level 2 is closed”.  It didn’t matter what time I called.  11 AM closed.  1 PM closed.  4 PM closed. 50 minutes wait time for each call.

If this is a new purchase, you would be better off returning the unit and buying another brand.

 

J
  • JankoB
  • Author
  • Contributor I
  • 2 replies
  • August 8, 2024

Hi, I was waiting for the connection 1 h 10 min. Next one h was trying to do something with my ROAM, without success. 
Roam has 3 years and was working perfect till the last app upgrade. Now my Roam is useless as also BT is not working. My Ray is working perfect. 
I am waiting for the reply from Level2. 

J
  • JankoB
  • Author
  • Contributor I
  • 2 replies
  • August 10, 2024

Finally! It’s is working. Miracle!

I tried to reset Roam, there was update, and….. huraaaaa!

working. 

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