Contributor I

Answered

play 5 gen:1 lost connection

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Hello, my wifi setup of two Play 1 and one Play5 gen:1 has been working fine until recently. My Play 5 is not detected anymore. I've read a lot about similar issues and unseccessfully tried to troubleshoot (restart, ethernet connections). Note that I'm stil using the S1 app because I am limited by my devices (none of them support S2). Therefore I cannot add a new Sonos element from scratch.

If anyone faced similar issue or has any thoughts, I'd be grateful. Thanks!

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106rallyeAnswer

I'd make a diagnostic and call Sonos tomorrow.

Ken_Griffiths

There’s no reason why you can’t add an S1 device from scratch, but first of all, what lights are you seeing on your missing Play:5? …and rather than just cabling your Play:5 to the router, what happens if you first cable a Play:1 to your router and reboot the Play:5 and then try that either wired to the router aswell, or try it wireless?

106rallye

For future reference: your Play:1 is S2 capable, so your statement about none of your devices supporting S2 is not true. This might help if you need new speakers.

V

viqueAuthor

Contributor I

Hi Ken, thanks for helping!

Continuous white light on the missing Play 5.

Also noticed in the app (settings/system/my system) that I can see the missing Play 5 in the list, even if no room name is indicated. I cannot take any action in here and not sure if it means that play 5 is currently detected or if it's a sort of historical connection.

I don't believe I can add any new product from scratch because the "add a product" is greyed out. I've read it's because my Android version (6.0.1) is too old..

I'm going to give your suggestions a try and share the results.

V

viqueAuthor

Contributor I

Hi 106rallye.

Thanks for the info. The way I am limited is S2 doesn't seem to be available for my device (oneplus one running on Android 6.0.1, latest available OS).

Ken_Griffiths

Hi Ken, thanks for helping!

Continuous white light on the missing Play 5.

Also noticed in the app (settings/system/my system) that I can see the missing Play 5 in the list, even if no room name is indicated. I cannot take any action in here and not sure if it means that play 5 is currently detected or if it's a sort of historical connection.

I don't believe I can add any new product from scratch because the "add a product" is greyed out. I've read it's because my Android version (6.0.1) is too old..

I'm going to give your suggestions a try and share the results.

Yes you are limited by the older android OS, but if you do ever update that mobile, or perhaps borrow a newer device with Android 8.0 or higher, then it will work to install S1 devices from scratch, albeit that may not actually be needed at this stage - see this link:

https://support.sonos.com/s/article/4875

Try first cabling a Play:1 then cable the power-cycled Play: 5 and fully close and re-open the App to see if the Play:5 returns. If it does, then see what happens when you remove the cable and try to run the speaker on a wireless connection.

V

viqueAuthor

Contributor I

Hi Ken, thanks for helping!

Continuous white light on the missing Play 5.

Also noticed in the app (settings/system/my system) that I can see the missing Play 5 in the list, even if no room name is indicated. I cannot take any action in here and not sure if it means that play 5 is currently detected or if it's a sort of historical connection.

I don't believe I can add any new product from scratch because the "add a product" is greyed out. I've read it's because my Android version (6.0.1) is too old..

I'm going to give your suggestions a try and share the results.

Yes you are limited by the older android OS, but if you do ever update that mobile, or perhaps borrow a newer device with Android 8.0 or higher, then it will work to install S1 devices from scratch, albeit that may not actually be needed at this stage - see this link:

https://support.sonos.com/s/article/4875

Try first cabling a Play:1 then cable the power-cycled Play: 5 and fully close and re-open the App to see if the Play:5 returns. If it does, then see what happens when you remove the cable and try to run the speaker on a wireless connection.

No luck with any of the suggestions..

106rallyeAnswer

I'd make a diagnostic and call Sonos tomorrow.

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