Skip to main content

Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

  • 4,650 Topics
  • 20,155 Replies
F.A.Q.

Troubleshooting Sonos on WiFi

  • 22
  • 124
Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
  • 1
  • 0
Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
  • 6
  • 6
4650 Topics
S
shanheContributor II
posted in Speakers
put sonos ones in kitchen

hi guys, does any one putting sonos speaker in kitchen? will it get oily on the surface of the speaker over the time? thanks a lot shan 

8
Stanley_4
1 year ago
M
mannypillaiContributor I
asked in Speakers
Sonos sound bar

Hi,I am hoping you guys can help me solve this conundrum.  Situation - I have 6 ceiling speakers (Not Sonos) in my lounge powered by a Sonos Amp. All these speakers are hard wired back to my comms unit which sits in my garage. This comms unit also houses the Sonos Amp. Currently I can play all my music/YouTube on these speakers.  I also have a TV (LG OLED) in my lounge which is not currently connected to these ceiling speakers and hence the sound output is not great. It’s a large lounge and open space with vaulted ceiling. The TV does have an Ethernet connection powered by a switch which again sits in the same comms cabinet. I would like to achieve the following - Connect the TV to the existing ceiling speakers.  If that is not possible, buy a sound bar for the TV however make the sound bar part of the existing ceiling speaker system if possible. What would you recommend as an option for me?  RegardsManny  

8
buzz
1 year ago
R
Randy FriscoContributor I
asked in Speakers
Register Products - See Registered Products on App

I just received two One SL as a replacement for Play One.  They have been added to my system. Does this auto register my products to Sonos or do I have to register serial numbers myself.How can I see what products are registered?  I have Beam, Sub and (2) One SL

2
G
1 year ago
S
sl91Contributor I
asked in Speakers
is wifi always on when the device is in standby

Hi, I would like to have a clarification concerning the following and undocumented point. Are Sonos devices, including the very new Era, able to switch off the wifi when in standby mode ? I am asking this because I would like to use it in my bedroom, very close to my head and use the alarm function. When sleeping, I don’t feel very confident knowing that I have a wifi source always activated during all the night.Best regardssl91

20
C
1 year ago
E
evenmoredaveContributor I
asked in Speakers
Sonos Players DNS Problems. No Update and no music playback possible

Hi together,I’ve had this issue now for some weeks when the Sonos players denied to playback music.I tried many troubleshooting from the support websites with no results.After talking to the german hotline support for 3 hours with 3 guys, we found out via the http://<IP>:1400/tools page, that the players cannot resolve any addresses. So I guess it’s some DNS Issues here.Unfortunately the support couldn’t help with this issue as my router-config looks good.We tried using googles DNS in my router settings and also cloudflare dns won’t help. I also have reset the router and the speakers several times. A factory reset for the Play:1 didnt help either as I cannot add it to the Sonos Controller App anymore because it cannot contact the update.sonos.com server. Further Info: All my speakers are first generation (Playbar, 2x Play:3, Play:1) They are connected via WiFi currently, but I also tried an ethernetcable connection. Any suggestions from your side?Thanks & Kind Regards

9
E
1 year ago
K
KitharaContributor I
asked in Speakers
Latency of sonos era speaker with usb adapter

In the past when I have attached a line-in from an audio interface or iOS device out to a Sonos Play (10 years ago) I experienced a great deal of latency, more than I could tolerate for ‘live’ play.The speaker didn’t behave like a normal speaker in that way as if the guts of the device was adding latency due to timing algorithm - not sure how but the latency was so bad I could only use it for listening alone. I would consider buying the new speaker if the latency issue went away. Obviously, this is a consumer device but having the speaker have a dual purpose would help me decide to buy it. joe

4
buzz
1 year ago
G
GuizContributor I
asked in Speakers
Appairer 2 sonos Airplay:1 avec ampli Marantz MC-R612

Bonjour,J’essaie de regrouper une paire d’enceintes Play:1 avec mon ampli Marantz M-CR612 sans succès. Je vois bien soit les 2 Sonos dans l’appli Sonos et je vois bien l’ampli et ses 2 enceintes dans l’appli HEOS. Je peux bien lire séparément sur les Sonos ou les Marantz mais pas les 4 ensemble. Comment faire svp pour les regrouper (multiroom des 4 ensembles).Merci d’avance.

13
Airgetlam
1 year ago
H
HeatlarContributor I
asked in Speakers
Sonos Receiver Says "Receiver" When Pressing Volume Up or Down on IOS

Hi,Using two fives and two one’s, a beam and a receiver, when I click the volume button up or down on the side of my iphone 14 (IOS16.3) or move the slider up or down in the Sonos app, the volume is quickly interrupted by the Sonos speaker or Samsung TV saying, “receiver”.  Two clicks on volume result in the volume being interrupted by the Sonos system (or Samsung) saying, “receiver”. I have had Sonos for years and have never heard this.  How and where do I disable this? Wildly annoying.

3
H
1 year ago
A
ajotContributor I
posted in Speakers
ERA300

Hi,  I think to make own corner to play my vinyl collection. I am a DJ, so I play from two turntables and they are connected to mixer which is connected to SONOS amp or Port which I already have as well. I think to buy 2 x ERA 300 and install on the wall behind my back on the black wall ( in the future if needed add SUB mini or SUB for better feelings ). Do You think is it a good idea? Does each era300 need a separate power supply from the socket? I see as an accessory, mounting wall - does it hide power socket ? DO You have any ellegant way to make this installation ? 

2
A
1 year ago
D
DavidDKContributor I
asked in Speakers
Apple Music can't connect to Airplay/Sonos One.

Sonos One vs.  AirPlay.  😡Can't play from my iPhone/Music App throught Airplay on our 1 Sonos One - the other 2 we have, works without problems.Tried doing a reset, and it works, RIGHT until I play something from the Sonos app on my iPhone, then it won't work again!  Everything is updated, the iPhone, Apps and the Sonos speakers….. What to do??“cannot connect to Køkken” ⤵️

5
Airgetlam
1 year ago
4
4CandlesContributor I
posted in Speakers
Era 300’s now discounted

I pre ordered my 2 Era 300’s on the March 10th directly from Sonos and now discover they are being advertised in the UK with a £45.00 discount. Seems a little unfair to be charged full price and not have even received the speakers yet. I have messaged Sonos to ask the discount. Anyone else paid the full amount and got back the discount?

3
4
1 year ago
C
cherry0Contributor I
asked in Speakers
SONOS 5 Gen 2 share with SONOS controller 2 and hard wired connect 1 jack plug

Hi - Can you share a Gen 2 SONOS 5 speaker with Gen 2 Controller (for general use) and Gen 1 controller connected *via the jack plug* for occasional use ? I want to use the Gen 1 controller and Gen 1 CONNECT hard wired and fitted to my turn table AND when that’s not in use use the Gen 2 controller on the SAME 5 Gen 2 speaker - without having to unplug the jack plug ?   Thanks in advance.       

6
C
1 year ago
P
PepstnContributor I
asked in Speakers
Connect NAD Amplifier C700 directly to Sonos 5 or new Sonos One speaker

I would like to use an NAD C700 which has a digital coaxial input and phono input capability to receive my analog vinyl records and to process my CDs with the C700 DAC on board.  From there, I would like to add Sonos speakers to this listening room, and connect the C700 directly to either the Sonos 5 or the new Sonos One for lower bookshelves against a wall that can’t use rear ported speakers so well.  The aim, is that when I want to listen to CDs, Vinyl or stream higher-end BluOS, can I transfer the sound directly to either of the two Sonos speakers.  I will buy the speakers as a stereo pair for the room.  This would enable streaming what is received to my  Sonos Arc in my living room.  When I want to just listen to Sonos wirelessly without the NAD C700, I can just use the Sonos app to stream Apple Music, Amazon or Sirius XM which works fine.  Can this be connected this way.

4
Corry P
1 year ago
R
Rich1234bAvid Contributor I
posted in Speakers
LG C2 e arc toggle

Hii have a Lg c2 television with a arc and 2 ones for surround.In the sound setting on the tv if I toggle on earc I can receive atmos but on bbc etc I get dolby multichannel PCM 5.1 shown on Sonos app,  if I toggle off earc I can no longer get atmos, but on bbc etc I get dolby digital plus 5.1 or 2.0 ?do I need to keep toggling this on and off depending on content?thanks in anticipation 

18
Y
1 year ago
W
WaugustAvid Contributor I
asked in Speakers
How does wifi affect speaker performance?

My system includes Sonos speakers connected by ethernet as well as wifi. All too often, some of the wifi speakers furthest from my Orbi router and satellites, drop in and out. I’m considering adding a wifi extender, or worse case, another satellite, to improve stability. Your thoughts on what is best will be appreciated.My network is an Orbi RBR50 router with three Orbi RBS50 satellites, all ethernet connected to the router. The house is two stories, 5,100 sq feet. Unfortunately, the internet cable comes into an upstairs closet in the southeast corner of the house, about as far as possible from where I want coverage. Satellite 1 is on the second floor about in the middle of the west wall of the house (in other words, the opposite end of the house from the router.) Satellite 2 is on the first floor in the northwest corner of the house. Ethernet connected to it is a Denon receiver with a Sonos Port running non Sonos in-wall home theater speakers. Satellite 3 is also downstairs in the mid

7
Airgetlam
1 year ago
O
Old JoeContributor I
posted in Speakers
sonos one discontinued?

So, I recently bought an Arc, Sub and two Sonos Ones. If I buy the new replacement speakers, what am I supposed to do with the expensive Ones I just bought? 

7
Airgetlam
1 year ago
B
BernieHContributor I
asked in Speakers
Beam failing to register via the Sonos IOS app

When I go into the Sonos app my device shows as “Not Registered” and therefore I cannot change anything.If I try to register it and follow the process it gets to “Linking your Beam to your account” and then tells me there is a problem linking and would I like to try again; this is ongoing…If I log into my account via a web browser, I can see the Beam device in my account.HELP!

1
Airgetlam
1 year ago
M
Mike_149Contributor II
asked in Speakers
Sonos server on LG TV

Hi. Each time I add a new sonos speaker/soundbar to my system, my LG TV sees a new sonos server with each one, which show up on screen. However, none of these will allow me to play any music stored on my synology NAS. The music appears under music shares and all tracks are there but I get “this file not recognised”.  When I access music via my NAS drive server, all music will play. Several questions: Why all these servers for each speaker? Why can’t I access music through them? Can I get rid of them?Regards, Mike 

5
M
1 year ago
S
SamJones6Avid Contributor I
asked in Speakers
24bit flac files: Supported on the new Era100 ?

I have struggled with the Sonos One because it does not support high definition flac files (24 bit encoding, for example). I can’t play 100’s of tracks in my library due to errors like this: “unsupported sample rate 24b9600”in the Sonos app. (on Android) Is this resolved in the Era100? I would like to consider a full apartment setup of the Era… but need to know that my music library will work! (HDTracks and other audiophile vendors often provide 24 bit flac files)

7
S
1 year ago
T
TGladskiContributor I
posted in Speakers
Connectivity problems

Hi - I have intermittent connectivity problems with my Sonos setup. My friends are starting to tell me Sonos is trash 😢 I grabbed a diagnosis yesterday when it happened. Can someone please look it and see if there is any info in there to assist?  I have it on SonosNet and use an Orbi Mesh wireless setup.  2133137668 thank you

1
Jamie A
1 year ago
J
JohnG666Enthusiast II
asked in Speakers
New router issue

I’ve just swapped my virgin hub3 for a hub5 and all was going welll until it came to setting Sonos up.The new router had a different name but I didn’t think that would cause any problems but due to the fact that whilst unplugging my speakers I must have dislodged the network cable out of the back of the one wired speaker on my system it was a nightmare.I had to go through loads of screens settings where it connected each of my devices in turn to the new router via wifi. I wasn’t sure why it was doing this as I didn’t realise the network cable had come out until I’d spent ages reconnecting all speakers to the router’s wifi.Then afterwards I noticed the speaker network cable had come out so I plugged that back in and now that main speaker is showing up in the router as being connected via ethernet. But even though I’ve powered the other speakers off and back on again, they are still showing as being connected directly to the router via wifi - I would have expected them to join the Sonos

3
J
1 year ago
L
leeroy_25Contributor II
asked in Speakers
How to connect Old Play 1 to new wifi network with S1 Android App

Hope someone can help. I have an old Play one in my bedroom I use for sleep music at night. Worked fine for years. I have just installed a new router and hence new Wifi network in the house and of course now the Speaker is no longer recognised on the network. How do I get this back please as all the options for network settings I can see in the App seem to be greyed out? Thank you.

5
106rallye
1 year ago
A
alexstone3Contributor I
asked in Speakers
Problems setting up multiple One SL's

Thanks in advance for any help here. I’ve never had a problem setting up any Sonos products before but for some reason, when I try and set up 4 in my house (there are no others) it will only connect to one of them, and on all the others I get the message saying “Sonos has been added but may not appear in the systems tab”. I’ve reset the router 3 times and all the Sonos products multiple times too but the problem persists. Any ideas please? Thanks again!

2
Stanley_4
1 year ago
D
dindaleContributor II
posted in Speakers
Era 300 Ethernet/Adapter

Soooo.... I just placed my order for two Era 300's, and although I was aware of the lack of an Ethernet port on the speakers, I'm a little peeved that Sonos didn't include an adapter with the speakers - and that they are asking $40/ea for them. Yes, I should probably have expected this from Sonos, but it annoys me just the same. Now I have to shell out another $80+ for the ability to hardwire the speakers.We all pay a premium for Sonos hardware, and I'm not complaining about that - throw in the dang adapter guys, or let us buy it at cost.Grrr.... 

5
Stanley_4
1 year ago
S
SueShabbyContributor I
asked in Speakers
iphone music

I have a iPhone 8 and my husband has an iPod. We both want to play music from our devices on the Sonos One can we do this?it seems that we have a subscription to a service (Spotify etc) which we don’t want..so my q is can we play from our device or not?( have to say I thought this would be easy and simple via Bluetooth but maybe not).many thanks 

3
jgatie
1 year ago
Terms & ConditionsCookie settings