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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5111 Topics
WadHunter
WadHunter
asked in Speakers
intermittent Wi-Fi connectivity to Sonos play one speakers

My Sonos play1 speakers keep losing Wi-Fi connectivity, then regain shortly after. The Wi-Fi router is in the same room so the signal strength isn’t a problem. I’m not sure what it can be. Can anyone help me?

3125
WadHunter
1 year ago
X
xdustinxContributor I
posted in Speakers
3.5mm to USB C dongle delays?

I ordered the proprietary (and seemingly required) SONOS brand 3.5mm to USB C dongle to connect a turntable to the Era 300 on 4/19/23 and still haven’t received it! Meanwhile, the ‘expected to ship date’ on the item’s page keeps moving back. Has anyone else encountered this and heard back from customer service with any informarion?

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controlav
1 year ago
A
axelenetContributor I
posted in Speakers
sonos one sl not working

I have a sonos one sl. I bought it 7 days ago and it stopped working. Could it be a recurring problem?

252
106rallye
1 year ago
ryan806
ryan806Contributor I
asked in Speakers
Frequent sound drops on Beam Gen 2 (Xbox Series X)

Hello all, I have noticed an issue when playing my Xbox where the sound will cut out roughly every 20 mins in an atmos enabled game.  The sound will cut out for around a few secs, then it will come back again like if someone was muting the audio.  I’m not sure if is it just an atmos related issue, but I have not noticed it elsewhere just on my Xbox.  I was wondering if there is anything I can check on my setup? TV: Samsung Q95T (eARC, passthrough and CEC enabled)Xbox:  Dolby Atmos, passthrough enabled)

5016
T
1 year ago
A
annie296Contributor I
asked in Speakers
sonos one SL not connecting to internet or my phone

I've been having issues with my Sonos one SL for a few months and decided to plug in an ethernet cable. once I did that the app told me I need to factory reset my speaker. I followed the instructions online and held down the back button. however when I do so the lights only turn flashing orange, not flashing orange and white, and nothing seems to happen. not sure what To do and how to make this work again.

1281
Sotiris C.
1 year ago
J
jakepeContributor I
asked in Speakers
Era 300 wall mount with high ceiling

hi what ist the best way to wall mount ERA 300 if you have a high ceiling about 4,50 meters i have to mount them in a height of 2,80 meter so I have about nearly 2 meters to the ceiling in that case would it be better to mount them upside down ? 

5081
G
1 year ago
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btoconnoContributor I
asked in Speakers
streaming via AirPlay on iphone

airplay via iphone from my music library constantly fails….it starts and drops, it does not seem to be a router issue, as all other devices work fine...

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Airgetlam
1 year ago
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greengirl345Contributor I
asked in Speakers
Product Idea: Sonos Move with disco lights

When will Sonos create a Sonos Move speaker with disco ball/light that dances to the beat.

1156
G
1 year ago
S
Saqlain burkiAvid Contributor I
posted in Speakers
Era 300 stand.

Can anyone confirm BOX weight of Sonos Era 300 x2 (pair) . Both stands comes in one box. Need to deliver it to Pakistan.

371
Jamie A
1 year ago
A
abbyyoContributor I
posted in Speakers
connecting both a projector and tv to the Beam

Hi, I have bought a Sonos beam and I am confused on how to connect it both to my projector and TV at the same time (I use the TV in the day and the projector at night) at present I have an nvidia shield going to a hdmi splitter with 2 outputs, 1 to the projector and one going to the tv I have bought a sonos beam gen2 and i’m wondering how I should get the signal to it - should I add another splitter directly after the nvidia shield and connect that via hdmi to the sonos beam?

5633
A
1 year ago
M
MartinIanContributor I
asked in Speakers
One SL with loud high pitched alarm sound

Hi Community,I have had my One SL speakers for about 6 months, an upgrade from the original One speakers. Last week at about 10:00pm one of the speakers started to emit a very loud high pitched alarm sound. The only way to stop it was to unplug the affected speaker. I rebooted the router (the system is on WiFi) and plugged the speaker back in and after some trouble got the speaker setup again.The system worked with no trouble until Sunday afternoon. It happened again. I have not reconnected it yet.I have checked the channel it's using and that is different from other devices. Most of the devices in the house are hard wired with Ethernet.Any idea what may be causing it? An electrician has said it could be interference from the major construction at the new Metro train service centre being constructed.Any other things to try?

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M
1 year ago
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dmiddlet26Contributor I
asked in Speakers
only one speaker plays and randomly moves to another

Hello.  … Help Out of the blue , a weird problem just started happening… We have 4 speakers that all worked fine…. Today for some reason only 1 will play at a time… and it randomly changes to the other speakers.   My data network is fine all show excellent  signal. I have done the usual router reboot… etc    

761
Airgetlam
1 year ago
O
ottapaContributor I
asked in Speakers
Controllo da remoto

È possibile usare la cassa WiFi da remoto? Se io non sono in casa posso accendere l'impianto all'applicazione? 

1151
Airgetlam
1 year ago
C
cjh2Contributor I
asked in Speakers
7 year old boost and Playbar with a new Move speaker

I have a 7 year old Boost and Playbar. Everything works great with our TV, and when playing music (pandora) via our Iphones (10XR) and our Ipads. Using the Sonos2 app.  Will this system work with a new Move speaker bought in June of 2023?

1034
C
1 year ago
J
Justin_5Contributor II
posted in Speakers
Sonos Sub connects to Play 5 but does not play

I have a Sonos Sub - Gen 1, and 2 Play 5 - Gen 2’s. The Sub will happily connect to both but only produces any sound with one of them - the one not in the room where I need it. Any ideas why a Sub will connect to a Play 5 but not produce any sound? I could reset and move / rename the speakers but I know this will have a problem with my smart home set up so the ideal solution for me would be to get the Sub producing sound on the speaker I need it to. Thanks - and hope someone can help

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N
1 year ago
L
LouisMContributor I
asked in Speakers
Speakers Not staying connected to App

I have an Arc Bar, two Sonos Ones for surround and a sub working together (or used to) in my living room.Yesterday (1/23/2023) there was an update to the system/app for Apple and now the system no longer stays connected or even works together.All speakers are intermittent in connecting to the app as well as themselves. I can not form the surround room anymore. The sub just wont connect at all.I have factory reset the entire system at least 4 times at this point. There has been no change to my wifi system for over a year and nothing else is having issues. Any help would be greatly appreciated. Thank you in advance.

196512
L
1 year ago
M
Max-RnBContributor II
asked in Speakers
Is the Era 100 compatible with the Sonos One?

I have two Sonos Ones and want to add an Era 100. Is the Era 100 compatible with the older Ones?I want to put the voice activated Sonos in a central location Thanks!

17582
M
1 year ago
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NicoLaiiiContributor I
asked in Speakers
Connect Sonos one with Windows Pc

Hi guys, just bought the Sonos One (gen2) recently. I just wanna know if there’s a way to use it as my laptop main speaker. Please I really need one for my Lap. Many thanks. 

2081
N
1 year ago
I
ilikeshortsongsContributor I
asked in Speakers
era 1 stereo pair with line-in instantly disconnects from system when turntable is playing

Hey all…So I have a wild problem. the second I activate the turnable a green light flashes once on the era 100 that does not have the direct line-in, and the speaker disconnects from the system. There is a pre-amp (one listed as recommended by Sonos), and a sub (unaffected). I tried twice to resolve over the phone, and even ordered a new era 100, yet the problem persists. listening to streaming music doesn’t cause this issue. tried ungrouping the pair, resets, and the usual fixes.  Wifi connection is “excellent”speakers are four feet apartrouter is brand new and close, not much in between it and speakersthere are no devices that should cause interference  anyone have any ideas or experienced this as well ?

1522
Ken_Griffiths
1 year ago
J
Jimmy lContributor I
posted in Speakers
era 300

I have purchased 2x era 300 speakers but could not totally use them as had no stands, now that the stands have arrived I cannot use them as the footprint of the stand bases are too large so cannot use this type of speaker what can I do with 2 speakers as cannot be used in my room?

534
J
1 year ago
J
Johnnywalker99Contributor I
posted in Speakers
sonos 1

Why can I only play one Sonos one at a time?

354
N
1 year ago
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Maddox1Contributor I
posted in Speakers
how do i adjust delay on system

How do I adjust delay on speakers 

531
buzz
1 year ago
M
MM4421Contributor I
asked in Speakers
using s1 and s2

I have older play 1, 3, and 5 using s1 app.  Replacing play 5 with a new 5.  Can I put the new speaker on S2 and run separate systems?  Older speakers won’t work with s2.

723
Airgetlam
1 year ago
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bluntusContributor I
asked in Speakers
line in - Era 100

HiBefore I buy, if I connect to the line in on one of a link pair of Era 100s will sound be outputted on  both speakers?also could I also stream the same audio for that line in to other speakers on the same network? many thanks 

19154
B
1 year ago
K
karnarakContributor I
asked in Speakers
WHY it always disconnect from SONOS app. , But it always connect in home network

I have OMADA network (tp-link) , I have 3 productsthose one who connect with 2.4G always keep disconnect from SONOS app. I always have to reconnect via router app. to let them show again in SONOS app.They never disconnect from network. ANYONE plese help me to solve this?

931
Airgetlam
1 year ago
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