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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5900 Topics
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Samus_81Contributor I
asked in Speakers
same speakers on separate systems

I have a Beam (gen 1) and two play:1’s running on S2. I have acquired a connect (gen 1), which obviously only works on S1. The reason I got a connect is to integrate a vinyl player into the system. I was mis sold the connect on eBay by someone claiming it was S2 compatible, but alas upon receiving it, it is the older generation.My question is; I know I can operate two separate systems on the same network, but can I split the same speakers across the two systems? For example; run the beam and play 1’s on s2 as my home theatre set up, but then use the same pair of play 1’s with the connect on s1, as speakers for the vinyl?thanks 

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Dougfish07Contributor I
asked in Speakers
connections

How can I connect two phones to my sonos speakers?

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CarleenkramerContributor I
asked in Speakers
speakers

I upgraded my eero system to an eero 6 mesh system that I need to use to get music through my old, brick building.  I have 9 Sonos speakers 7 are all playing one thing, 2 won’t play - or if they play it shuts the others off.  They all used to work together - now they do not.Suggestions?  I’ve tried everything!

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Jamie A
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chriskimberTrending Lyricist I
posted in Speakers
Era 300 much better than Play 3?

I have a Play 3 and am considering upgrading to an Era 300. Will the improvement be a significant one or barely noticeable? Worth the money to upgrade or not?thanks

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jclin10Contributor III
asked in Speakers
Sonos Chime - sometimes I get the chime instead of the playlist that I’ve scheduled with the alarm

Sometimes I get the Sonos chime instead of the Spotify playlist that I’ve scheduled with the alarm. How do I fix this? 

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Airgetlam
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HelenCContributor I
asked in Speakers
connecting gen 1 play 5 and gen 1 play 1 to new router

We’d been noticing for a few months that we’d go to use our Dinis speakers and on our app on either phone… some features were greyed out meaning Dinis would nt work. This was intermittent though. Then we got a new bt router and we can’t connect up the play 5 or 1…it gets as far as asking for password after it’s done tge chime but then no matter if I put in my wireless password /key or the admin password for hub manager or my sonos password … none will work and it just says can’t connect I know classed as old now but it seems to be crazy to have to replace these as when working sound great! can anyone help please?   

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Jamie A
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raymondfthomsonContributor II
posted in Speakers
Sonos 1 suddenly not compatible with my system

Doing normal connection from my Windows 7 and told that “Sonos 1 is not compatible with my system and I must update to Sonos2”     The update fails because my system is not compatible with Sonos 2, (which is why I have never upgraded).  Uninstalled everything and re-installed Sonos 1 from scratch.  On opening, it again tells me that “Sonos 1 is not compatible with my system ….”.  There is nowhere to go from here and no support available after 6:00pm in Queensland.  Is my system a write-off?I am getting the same messages on my Android tablet and phone. Raymond

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Grichele
asked in Speakers
RCA connection Pro-Ject t1sb to 5

I can’t seem to get a simple answer from Customer service in my allotted time to speak to them. (Lunch break) I just received both the above ordered as a bundle. Came with a sweet RCA cable and no way to connect to the 5! I think it should be a Y connector of sorts. Any recs? (Why did they not suggest one as an add on for a 998 dollar purchase is beyond me!!)thanks!!  

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StphContributor I
asked in Speakers
Era 300

I have the newest version of the Beam, the sub mini and 2 era 100’s. Is it worth it to add 2 era 300’s?

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WillWillWillContributor I
posted in Speakers
Dilemma in choosing Sonos components

Hi - to make this complex question simple to read I am being direct with my dilemma.I have two priorities.the best hifi sound I can get for the money enhanced tv/moviesAverage size room 55” LG C1 tv (terrible sound) Bluetooth Surround Ready Simplink (HDMI CEC) Currently have a traditional stereo component system I want to get rid of, Nothing great Turntable music importantAfter countless hours of Sonos research but never having heard anything in person, I am pondering the following options:two Era 300s - the comments I’ve read make me wonder if these would suffice without a soundbar. Beam 2 AND sub mini AND two Era 100s - Since the 100s are not dolby atmos would the soundbar give me all the enhanced tv sound I might like? Beam 2 AND two Era 300s - Do the Era 300s make the soundbar redundant?Your thoughts are very much appreciated.-Will 

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barto63Contributor I
posted in Speakers
sonos 5 stereo pair with a sub mini

Is it worth it to add a sub mini to a stereo pair of Sonos 5’s?

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AjTrek1
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ChefrgeekContributor I
asked in Speakers
Adding non sonos speakers with a Blutooth transmitter>>>

I currently have a Playbar, a Gen 2 Sub and two Play 1’s. I want to add speakers to my front and back porch and Sonos speakers are over 1500.00 EACH SET to do this. That’s over my budget so I’ve read that I might need a Connect or something similar to hook a Bluetooth transmitter to that so I can then connect Bluetooth speakers to them. Is this something that will work and does this sound like a good Audio plan?

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AringtoneContributor I
asked in Speakers
Sonos 5 sometimes plays the previous song in its buffer using AirPlay

Hi folks,So I recently got 2 Sonos 5s (3rd gen) and I am using them as stereo pair, both are updated to the latest software version (15.10 (build 76247142)). I mainly AirPlay from my iPhone and Apple Music into them and am also using the Apple Music app for playing music, volume control etc. The problem is when I am playing a playlist of songs, sometimes when I hit next to play the next song, my Sonos system plays a few seconds of the previously playing song (probably from its internal buffer) instead of the next song. If I wait a few seconds it starts playing the correct song though. This is a random behavior and it’s not happening every single time but I can easily reproduce it. I am not really sure if this is an AirPlay bug or it’s just Sonos but I am leaning towards Sonos. Any ideas why it’s happening and how to fix it maybe? 

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LTCSTANContributor I
asked in Speakers
updating play 1 to sonos 2

Sonos 1 with sonos2 but won't update to the latest sonos 2 will not downgrade to sonos 1 either. Tried both wifi and ethernet cable 

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ellenknightContributor I
asked in Speakers
finding mac address of symfonisk

cannot find mac address for symfonisk

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jgatie
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macronContributor I
asked in Speakers
which amp

I have the newer Sonos amp, hooked up to reconditioned celestial ditton 33s. Use them for music. love the sound, but I want the bottom end a bit lower. I like heavy dub. which sub would people recommend?thanks

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Belly M
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Jonnydrama32Avid Contributor I
posted in Speakers
Playbar skipping persists

I am continuing to have issues with my Playbar, which is part of a surround system with 2 Play:1s. I previously had a google mesh network and changed it to Eero thinking it would get better, it didn’t. I thought the issue might be it trying to play across multiple rooms, but it’s cutting out while only playing in one room. I’ve previously disconnected the surrounds, which work fine on their own, but the Playbar will still skip on its own in this room. I moved the Playbar to a different room of my house and didn’t hear skipping, but that could just be because it’s intermittent. This wasn’t a great test because I do remember this specific Playbar skipping when I had it hooked up in another room about a year ago.None of this makes sense since the Playbar has a perfect internet connection and all other speakers in the house have no issues. It’s also only a 1400 sq ft house with three mesh WiFi hubs (one for each floor). At this point, is it possible I just have a bad Playbar? I can see the

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Jamie A
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jannymanAvid Contributor II
asked in Speakers
Original Sonos sub to a stereo set of Era 100’s?

As in the subject line.  Can this be done successfully please?

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DbspursContributor I
asked in Speakers
Era 300 died

Hi, I have an arc, sub, and 2 x era 300 as surrounds.  Been working perfectly until I noticed one of the era 300’s had dropped out.  It then re-connected on its own but no sound was coming from it despite it saying it was connected.  So I then did a hard reset, and now it will not re-connect.  It won’t even do the chimes to connect (pin) it is like it tries but then fades out, any ideas, my gut tells me it is faulty?

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Max1000Contributor I
asked in Speakers
Ray won't start

 My new Sonos Ray won't start and only flashes white. This is my first Sonos device. A reset is ignored by the device and it just keeps flashing white. Does anyone have any ideas for a solution before I send the device back? Greetings from a sad Ray owner

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ttbareContributor I
posted in Speakers
paired speakers

I have first generation play five speakers that I’ve paired and every day either the left or the right will drop off anywhere from 30 seconds to a minute and then cut back on again

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Stanley_4
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FredArnoldContributor I
posted in Speakers
Sonos One : more than two ?

Hey   I have 2 Sonos One (and really enjoy it)  But the room as a weird space, and I’m thinking to add a third one. Is it possible ? Can I had a Sonos One SL to my 2 Sonos One ? (or does it have to be a Sonos One ?)

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Airgetlam
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barto63Contributor I
asked in Speakers
What to do with my Sonos %'s

I have a home theater set up that currently has an Arc ar the main sound bar, a sub and 2 one speakers for surrounds.  In my bed room I have a Ray with no surrounds.  I have 2 Sonos 5’s that are pretty expensive but I dont use them in my bedroom where they currently are located.  If I moved them into the living room with the Arc and the Sub could I create a room that would include the 5’s and the sub without messing with the home theater set up?

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JLoveContributor I
posted in Speakers
How to connect my pair era 300 to apple tv?

Ayuda. ¿Cómo conectar mi par era 300 a mi Apple TV?

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Ade CContributor I
asked in Speakers
Thinking of buying ERA 100 - questions before doing so

Buying an ERA 100 - will I be able to pair it with my existing Sonos ONE SL in a different room? We already have an Apple music subscription and presume we won’t need to take a second subscription when buying this speaker

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jgatie
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