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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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4506 Topics
Alonzo Mosley
Alonzo MosleyHeadliner I
asked in Speakers
Speakers Drop

Four Sonos Ones, two Sonos Threes. One Connect and One Boost. The Three are a pair. One of the Threes is hardwired into the router, as is the Boost. The other Three and the Connect are eight feet from the router, unobstructed line of sight.1300 square foot, single-level apartment. Drywall walls.New (Sept 2022) router.I cannot accept “network interference” as a reason why speakers drop and come back in sporadically.Yes I have rebooted the router, and at least weekly I unplug and replyg every speaker (which involves moving bookcases, which is nice).Diagnostic 233812001 and 964518148.

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Alonzo Mosley
1 year ago
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TheRandlesomeContributor I
asked in Speakers
Can I stream to an individual Play One SL once they are grouped?

So I have my speakers in the lounge grouped together, however I wish to play music through only one. Is this possible to do without ungrouping them please?

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melvimbe
1 year ago
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PeroContributor I
asked in Speakers
Mixing Sonos with non-Sonos speakers

I have Sonos Arc, Sub, and 2x One SL speakers, connected to my TV and via WiFi. I also have an integrated amp that is connected to Connect via RCAs, and Boost for internet connection. The amp also drives 2 M&L electrostatic speakers. Can I integrate the latter with the Sonos sound output?

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P
1 year ago
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MbraultContributor I
posted in Speakers
connect vs Amp

I have a Yamaha receiver with 2 zones. 1 zone is equipped with 7.1 speakers in home theater setup and zone 2 is 2 speakers only.  what is the best way to bring streaming music to these 2 zones?   can i just put a Sonos Amp and isolate it to bring streaming music?

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Ken_Griffiths
1 year ago
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SpruceG00seContributor I
asked in Speakers
No Sound from One SLs in 5.1

Hi,I recently bought a Beam Gen 2 and Sub Mini. Then added 2 x Sonos One SLs as surrounds a couple weeks later. I mainly use this setup to game on a PS5 and for this everything works fine and it's been brilliant. However, for movies and TV (that support 5.1 audio) there is no sound coming from the One SLs, only a quiet static noise. I've tried content from Freeview, Netflix, Prime, Disney+ and nothing makes use of the One SLs.I've checked that the Sonos app shows it's in 5.1 mode when watching content and I've attached photos from the app with my system's info. I am using an LG C9 OLED TV, which is set to HDMI ARC with eArc on (and bitstream format for HDMI in when using the PS5).Weirdly, if I try the same streaming services through the PS5 I also get the same problem but as mentioned, games make full use of the One SLs.I understand the Beam Gen 2 can support 5 channels of audio by itself and my suspicion is this is getting prioritised over the using One SLs.Any ideas? 

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S
1 year ago
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Stuart DammeryAvid Contributor I
asked in Speakers
Constant Network Dropouts

Quick question To start, I am not overly technical. I’ve never had problems with the Sonos products or app or speakers in 10 years! BUT Since upgrading to the Australian NBN high speed internet I am experiencing constant drop outs / lag  in sound and control on a iPhone 13, along with the speakers all the time. Reinstalling the app works 90% of the time, but I have to do it a couple of times a week. • I have 260 mbps average wifi speed• I like to play 8 grouped speakers at once (usually)• Have tried wired and WiFi networks, same problem either way ( and changing channels) What am I missing? 

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UKMedia
1 year ago
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NathanK83Contributor I
posted in Speakers
Play 5 Gen 1 - Cat 5 Cable Linking - Not To Router

Right or Wrong?  Does connecting Gen1 Play 5's together via Cat 5 actually improve the transfer of data? Note, not connected to the router, just in a bank together.  I'm guessing that if they are connected via Cat 5 then one of the 4 acts as the receiver that talks to Sonos Bridge on WiFi?  Configuration below... Room (1)  Router > Cat 5 > Sonos Bridge Gen 1  Room (2)  Sonos Play 5 Gen 1 x 4, all connected to each other via Cat 5 Cable

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N
1 year ago
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Anonymous
posted in Speakers
sonos arc deconnecte les autres appareils

Bonjour je viens d’acheter un Sonos Arc pour l’ajouter a mon Installation qui se compose d’un port dans le salon, de 2 ones dans la cuisine et 2 move dans la chambre. lorsque j’ai ajouté l’arc au système, cela a effacé les autres produits de l’application. J’ai tenté de rebooter le routeur, ça n’a pa marché, j’ai tenté de réinstaller les enceintes ça n’a pas marché non plus. L’app me dit que l’autour a été fait mais que les enceintes peuvent ne pas être visibles et s’il faut débrancher et rebrancher, mais rien n’y fait. j’ai tout débranché, rebooter le routeur et réinstallé, tout fonctionne jusqu’à ce que je rebranche l’ARC qui enlève tout. avez vous des idées ? merci julien

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Airgetlam
1 year ago
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PixelGeek52Contributor I
asked in Speakers
Sonos One (Gen2) cutting out for a few seconds every hour or so.

TL;DR: My Sonos One (Gen 2) speakers keep cutting out for 5-10 seconds every hour or so since I’ve moved my router. My Play:5, which I’m using for Line-in does not cut out, and keeps functioning all the time. Check Photos.    My system is a Play:5 (gen 1) and two Sonos One (Gen 2). I’m using the line-in on the Play:5 to use the One’s as PC/TV speakers. They sound great and used to work perfectly, but I’ve moved my router and now there are issues.   This is what I used to have. Blue lines are Wi-Fi/Sonosnet, Red lines are wired through TP-Link Powerline Adapters:      My internet situation changed so I had to move my router to a different corner of the living room/kitchen.      I tried this set-up first, but when I started experiencing the audio issues, I plugged the Play:5 in to the router through TP-Link Powerline adapters:    Currently, I’m using Sonosnet like this. I still get the cut outs. I’ve tried rebooting everything in the right order to fix IP conflicts, I’ve enabled compress

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P
1 year ago
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GKerrContributor I
asked in Speakers
Sound Drop Outs

Hi Everyone. I’m hoping someone can help with an annoying issues with my music playback. I use Windows 11 pc and iTunes to play music to all my Sonos Speakers. Previously. No issues streaming to a Play 5, Sub, 4 x ones and 2 x Roams. Perfect playback. Lately I’ve been having drop outs. Only for a second but increasing in frequency lately. I’ve reset all speakers. All updates applied. Put them all on the 2.4ghz band. Disabled the 5ghz band in case it was interfering - made no difference. I’ve tried them with just one speaker at a time in the hope one speaker was interfering with the network. Tried several different channels on the router. Tried the different Sonos Net Channels 1, 6, 11Connected a One to the router to create a Sonos net. That didn’t resolve the issue. Bought a Boost - that didn’t resolve the issue. Bought a new modem / router - that didn’t resolve the issue. Nothing solves the issue. Playing music stored on my phone/iPad plays back perfectly. Tried other windows 11 pc bu

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J
1 year ago
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garygiles63Contributor I
asked in Speakers
Connecting Mac to Beam Gen 2 via HDMI

HIIs it possible to connect my Mac to Beam Gen 2 via HDMI, if so what settings do I need. RegardsGary

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G
1 year ago
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sjbennettContributor I
posted in Speakers
Update Problems

I am having problems with an update on my "Living Room" which is a Sonos Beam plus 2x Play1 as surround sound speakers. But the update does not go through. Any ideas?

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S
1 year ago
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WendyHarrisContributor I
asked in Speakers
Sonos speakers not syncing with each other

We have one move, two paired Sonos One speakers, and two One speakers not paired (different rooms).  they do not seem to be all synchronized, and I am looking for the easiest fix. it seems like some of the speakers are just one beat ahead, or behind the other ones. This is a fairly new thing that’s going on.we play music through Spotify, Apple Music, and tune in radio generally.  

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W
1 year ago
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cesarmocaContributor I
posted in Speakers
altavoces traseros sonos one sl

Buenas noches, quisiera saber si los altavoces traseros es indispensable ponerlos detras (del sofa por ejemplo)y mas o menos centrados o si la aplicacion trueplay permite colocar por ejemplo alguno de los 2 altavoces en un lateral o no exactamente detras. Hoy he adquirido un equipo completo sonos con la beam 2, sub mini y los 2 altavoces one sl… estoy con muchísima ilusion y a la vez preocupado de poder instalarlo lo mejor posible ya que mi salon es un “salon-cocina” y me gustaria que se ampliara el sonido lo maximo posible tambien a la cocina por el tema de escuchar la musica... .el espacio total (salon-cocina) es de 35m2 aprox. Otra cuestion importante seria saber si se pueden colocar a una altura de mas de 2 metros o deben estar a la altura de la cabeza. Muchas gracias de antemano por vuestras posibles respuestas. un saludo

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C
1 year ago
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Brad60Contributor I
posted in Speakers
sound

Hello I’ve just set up my arc Sonos and sound only goes to 100 but it doesn’t seem as loud as it was in Costco.  How can I get the sound higher ?  

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B
1 year ago
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ArtichokieContributor I
asked in Speakers
One SL keeps turning off

Hello. I recently purchased two One SL speakers. They worked great for about a month or so and now one of them works great but if I try to use them both…… it shuts the music on them both off. if I try to use the one in my kitchen solo, works just fine  if I try to use the one in my office, it shuts the music off. so that one seems to be the issue. I can’t figure out what to trouble shoot at this point   

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G
1 year ago
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JoolsContributor I
asked in Speakers
Play 1

My play 1s are not connecting I have restarted my router and switched them on and off

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J
1 year ago
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Crying for soundContributor I
asked in Speakers
Sustem never works.

I am rebooting my router 2 x a week minimum to find the speakers.   Never needs an update, just a pos.  Anyone know how to make this more reliable?

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Airgetlam
1 year ago
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genericUsernameContributor I
asked in Speakers
Suddenly wifi problem with one of my Sonos One SL speakers

Hello, after a few happy weeks without any problems, one of my Sonos One SL speakers was not visible in the sonos app any more and I couldn’t use it. When i bought it, I set it up with wifi, without any problems. The speaker is however working with a lan cable . It is my second Sonos One SL. The first one is 2 rooms away and connected via lan cable. I tried a lot of things, but nothing seems to work:deactivating my 5Ghz wifi and factory reset - re-add I tried to add the speaker new to my system around a dozen times, with any help regarding reboot, factory reset that the sonos app was offering me I run the new “not connected, do you want to solve the problem now” dialog in the sonos app around half a dozen timesI have really no idea what I can do anymore. Running lan cables is unfortunately not an option. Any help is a lot appreciated.

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G
1 year ago
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CaptainGeekContributor I
asked in Speakers
Unable To Re-Add Device In My System

I had a Sonos One on my account but it was at my office on a different network. Just moved it back home and I’m trying to add it back into the system here for my wife’s use but it can’t be added to my system. Fails every time I try.My suspicion is that since the device with this serial number is already in my account it can’t be added as a new device, but I can’t figure out how to get rid of it. I can see the old incarnation on my account when I log into the website but I don’t see it when I go into my system on the S2 app installed on my phone.Ideas?

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R
1 year ago
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User961446Contributor I
posted in Speakers
Frequent connection problems to speaker recently

Hello,When I play from the sonos app on either iOS or OSX I frequently experience “Unable to play…” problems AND syncing issue between multiple speakers that are physically located in either the same room or different room. It appears to be less problematic if I play streams directly from the Tidal app on iOS and connect to speaker in that manner. This has become progressively more of an issue over the last 3-6 months. All the apps are up to date as are the speaker firmware.Any ideas?Thank you in advance.Sam

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Ken_Griffiths
1 year ago
J
jacheeContributor I
asked in Speakers
Sonos Five and Google Home

If connected to wi-fi, is the Sonos Five identifiable by Google Home?  Can it be added to a Google Home speaker group?  What about the Sub?

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J
1 year ago
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Hot CurryContributor I
asked in Speakers
mixed wireless and ethernet system

i have several sonos speakers ..is it possible to have some of the speakers wireless and some of them wired ..on the same systemthanks

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106rallye
1 year ago
C
CónsulContributor I
asked in Speakers
par estéreo

Puedo hacer un par estéreo entre sonos play 1 y sonos one?Gracias 

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Ken_Griffiths
1 year ago
D
dfoley101Contributor I
asked in Speakers
Connections

My music just suddenly stopped playing.  Said Boost not connected.  Problem is, I don't have a boost on my system.  Ran diagnostics and said all speakers connected and good to go, but this pesky "boost not connected" message keeps showing up.  Advice?

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D
1 year ago
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