"network connection speed insufficient to maintain playback buffer"

This is the exact same problem I'm having.  My sonos will play fine for about 10 songs and  then it starts disconnecting with feedback and then skipping to the next song and will then continue to do this.  I have discussed this with your support department on many occasions.  If my Ethernet service provider is the problem how can I direct them in improving the service?

I'm having the same problem using Radio by Tunein.

Diagnostic no - 4720262 
Thanks for the diagnostic. The problem you're running into is due to one of your rooms in particular getting absolutely crushed with wireless interference. All of your rooms on that diagnostic are grouped to the Office player, which means they're going to that room for the music. It's wired in which is great, probably the only reason it works some of the time, but it doesn't have the wireless strength to send the music out to the other rooms.

The interference on that room is probably coming from something nearby on the 2.4GHz wireless. It could be a non-Sonos wireless subwoofer or headset, or perhaps a cordless phone base station. If you have a wireless access point or router there, they might have competing channels and you can try changing the channel on your Sonos system. 

Alternatively, you can use a different room to create the grouping. That room would become the "group coordinator" instead of the one with so much interference.

Another test is to drop the Office from the group entirely and see how the system behaves.

If you're still having trouble, we'll need some more information here about what stations your playing, if you have trouble with other services or local music, and more details about your setup.

Diagnostic number: 4662312

same problem.

jon
which players could do with a restart as a matter of interest? worth doing this last bit of housekeeping i reckon...

same problem but it has only recently started.

Diagnostic No - 4762563

same problem but it has only recently started.

Diagnostic No - 4762563
Thanks for that diagnostic. It looks like some communication trouble reaching your computer for the music library. Is that machine only connected to your network wirelessly? It seems all of the wireless networks in your area are on channel 1, so they're conflicting with each other. This will cause the connection to be a little unstable and could cause this error message to come up.

Are you familiar with logging into your wireless router to check settings? If so, you'll want to log in and change your router's wireless channel to channel 11 to see if that clears up the environment.

If you aren't familiar with this, you can try restarting your router instead. If it's on an auto channel scanning mode, it should see channel 1 is crowded and change channels for you. To restart the router you'd want to unplug the power for about 15 seconds, making sure the lights go off, then plug it back in and wait for it to boot up.

Let us know how it goes.

Diagnostic number: 4662312

same problem.

jon
The main ones showing showing the need are the two units in the Master Bedroom and the Living Room PLAYBAR (the rest of that 5.1 could use it too).

That said, if you've run the Sonos update for Version 5.4 already, they all should have rebooted and you'll be all set without restarting any of them now.

Diagnostic number: 4662312

same problem.

jon
The main ones showing showing the need are the two units in the Master Bedroom and the Living Room PLAYBAR (the rest of that 5.1 could use it too).

That said, if you've run the Sonos update for Version 5.4 already, they all should have rebooted and you'll be all set without restarting any of them now.

Can you help Ryan?

Diagnostics: 6276965.

This is a system used in a hotel and it keeps cutting off our music. Need it fixed asap

same issue
Your confirmation number is: 6892261.

we have 6 play 5 generation one in a 3 storey building

server is in basement

internet speed is fine\

even if we play from network device dorsnt play fluently

at home i have same setup works great

cb

Diagnostic number: 4662312

same problem.

jon
The main ones showing showing the need are the two units in the Master Bedroom and the Living Room PLAYBAR (the rest of that 5.1 could use it too).

That said, if you've run the Sonos update for Version 5.4 already, they all should have rebooted and you'll be all set without restarting any of them now.

Can you help Ryan?

Diagnostics: 6276965.

This is a system used in a hotel and it keeps cutting off our music. Need it fixed asap

Hi OliHickman,

That diagnostic report doesn't show up in our system. Nor was I able to find a system registered to your email account. Can you send in a new report and reply with the number?

same issue
Your confirmation number is: 6892261.

we have 6 play 5 generation one in a 3 storey building

server is in basement

internet speed is fine\

even if we play from network device dorsnt play fluently

at home i have same setup works great

cb

Hi cb,

There's some wireless interference showing up and it also looks like the wireless signal strength is a bit low between your Sonos units and wireless network. How far away are your speakers from your router?

It may help to change your router's wireless channel from 6, which is crowded, to 11 or 1.