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Contributor I
January 20, 2014

"network connection speed insufficient to maintain playback buffer"

I've been having the same problems with music playlists stop playing and "network connection speed insufficient" messages coming up shortly after every track it try's to play and skips to the next!!!! Really gets annoying when your trying to chill out!!!
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72 replies

Lyricist I
January 4, 2015
4271021 diagnostics submission, also having same issue
Ryan S
Retired Sonos Staff
January 5, 2015
4271021 diagnostics submission, also having same issue
Hi Oliver,

Thanks for the diagnostic. The system is registering some interference which could be causing some trouble with the iPhone's connection as well. If your BOOST is on top of your router make sure to separate them by a couple feet.

Also, I'd suggest changing your Sonos wireless channel to see if that will help clear up the environment. You can follow the directions here. 

Do you have trouble playing any other music or just tracks on your iPhone? 

This page has some great suggestions to follow for troubleshooting this sort of trouble.
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Lyricist I
June 21, 2015
Diagnostic number: 4662312

same problem.

jon
Ryan S
Retired Sonos Staff
June 26, 2015
Same problem. 
Thanks for the diagnostic. Your BRIDGE is getting hit with a lot of wireless interference causing this error message to come up when the CONNECT:AMP isn't able to get the data stream fast enough without errors. I'd recommend starting with changing the wireless channel on your system and making sure your BRIDGE is a couple feet away from your router.

If you now what channel your router is on, you'll want to make sure to spread the wireless channels apart. If not, try all the Sonos channels for a good 10-30 minutes and see which one behaves best.

Let us know how it goes.
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Ryan S
Retired Sonos Staff
June 26, 2015
Diagnostic number: 4662312

same problem.

jon

Jon, it looks like your players are having trouble contacting the source of your music here. The last cutout seems to have been off of your Macbook. Are you getting this error message when playing from any other source of music? Do radio stations and music services play fine?

How's that Macbook connected to the network? Is it wireless only? Your Apple Network seems to be on the same wireless channel as Sonos, and it might be getting overwhelmed since you have a robust system. Can you try changing the wireless channel on your Apple Network to channel 11 or 1 and see how it goes?
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Lyricist I
June 27, 2015
Diagnostic number: 4662312

same problem.

jon

hi Ryan, thanks for your reply. I found the issue in my case - poor broadband speed from my supplier (BT). i was only getting a download speed of 0.5 megs because of some setting somewhere. as soon as it was fixed, my sonos started working properly again. perhaps you could check my current diagnostics as i am open to suggestion as as how to improve performance:

4676168
Ryan S
Retired Sonos Staff
June 29, 2015
Diagnostic number: 4662312

same problem.

jon

That looks much better Jon. There are a few players that could use a restart, but for the moment you're fine to leave all as is. If anything comes up, let us know and we'll be happy to help.
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Contributor I
July 7, 2015
Same issue, Diag 4702897
Contributor I
July 7, 2015
Ben your probably best posting a new thread with your issue.  
done: https://ask.sonos.com/sonos/topics/play1-x-10-boost-network-connection-speed-insufficient-to-maintai...
Chris
Lead Maestro
July 14, 2015
as mentioned to previous poster your better off creating a new thread and indicate what your actual issue is (what stations as well).
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