Speakers

How do you interpret serial numbers on a Connect to see if will be upgradable to S2, also S15 has no serial number on bottom?

Hi, I bought a single Sonos 5.  I read somewhere that when placed horizontally, it automatically detects and adjusts the way the speakers project the stereo mix -- something like there will be a wider stereo spread.  Is this true, does the speaker “know” it’s horizontal?  Or is it just a wider “spread” because the drivers and now aligned horizontally?

Hi, I have a Move but it doesn’t seem to charge on a USB-C cable. I’ve bought a brand new Hama charging / data cable with a max output of 3A.    it’s plugged into the wall with a regular (Apple) wall plug. But the battery is going down instead of up. and the orange light on the front is not lit…   If this is not the cable, then what cable should it be? And why is it not available on your Sonos store?? Regards, Marc    

I’ve just purchased a SONOS move, a couple of queries. 1. What is the recomended way to leave the MOVE when not in use and to preserve the battery? Power on, stored on the recharging ring switched on. Power off, stored on the recharging ring switched off. Some other combination.? 2. This is the first SONOS speaker I have purchased with voice activation. Is there any way the Move can be used to control my other SONOS speakers (6x SONOS ONE first gen and 1x Play bar) via the APP?

I use a Play 5 as a TV speaker.  I am using the 3.5mm jack input.  When there is a power blip or any issue with the Play5, it does not go back to the line input.  I have to open an app the select it to play the line input jack.  Is there any way to set the default to the line input?  Make it power up to this mode? Thanks, Rob

How do I identify if I have gen1 or gen2 devices to check compatibility  with S2. Is there any HW version guide or any way to check ?    ps;  it’s sad. That Sonos didn’t provide any comprehensive  guide

Hi, Today Sonos announced the S2 software for their latest speakers. Will the Play:1 and Play:3 speakers be compatible with the S2 release?

Hi,   is it possible to use a Play 3 gen 1 and a play 3 gen 2 as either a stereo pair or as surround speakers. Thanks

I have a pair of Gen 1 Play:5s. Can I hook these up to a Port and use them with S2?  

I already own two S1 speakers. Is it possible to pair them with a Play 5 Gen 2? And is this a good option for a good back yard/ patio party sound with some decent kick for our wedding? Or is there a better option? Thanks in advance.

I’ve been a Sonos user for a number of years and have 2 systems, one at home and one in the country cottage. Everything works fine on both system. I get a Move to play outside by the deck at home and will bring it to the country cottage by the lake. Here is where my problems start.   i hook up the Move at home and all works as well as all my other Sonos speakers. Weekend comes around and we go to the cottage. So I initialize the Move to the Cottage Sonos system and all is good. After the weekend I bring back the Move to the house, and my home system can’t find the Move. I have to look for missing speaker, very cumbersome and time consuming. But maybe I missed something on the first try. All is good at home. So the next time at the cottage my system can’t find my Move, I have to go through it all the sit-up again. Come back at home and again it,  y home system will not find the Move. This has gone on for the past 3weekends and I’m dumbfounded. This has to be easier an

Hi everyone, I just installed my Sonance outdoor speakers powered by the Sonos amp which will be able to provide the sound for my outdoor TV.  I have a fire pit that is a little bit away from where the TV is but in plain view of the TV. I wanted to know if I bought a Sonos move would I be able to pair it with my amp to here the sound of the TV so I don’t have to blast the outdoor speakers to loud that my neighbors will complain? 

I have 3 Sonos play 1’s and a Play 3. Never had any issues before but recently when try to adjust the individual speaker volumes it plays up. For example if I try to turn down the kitchen speaker I pull the bar to the left to lower the volume and it either bounces back to where it was or it turns down the volume for all the speakers the same will happen if I try to increase the volume on one speaker it will either bounce back or turn up all the speakers. Any one know a fix for this??   thanks

DearsFor one of our project we have 4 sonos connect and many sonos s100 play5 in different areas.i am facing problem i have updated my app from sonos s1 to sonos s2 i can see all my sonos connect and can control them very well as well i have sonos s100 play 5 in control.1- We have crestron touch panels in this project and it seems they dont have compatibility for S2  is there a way to roll back the system to S1,can i control s100 play 5 wireless speakers with sonos s1 app..?2- Cant see sonos s100 play 5 on wireless network unless i connect them to a wired one is there any setting to be done as i dont have LAN in all locations of sonos s100 play5.  

I appreciate that the Sonos One SLs are not originally designed to be computer speakers but is there a way that I can use them that way?  My laptop recognises these speakers under “Bluetooth & other devices > Wireless display & docks" but I cannot seem to get the speakers recognised as audio devices to be able to connect to them. However, there is no issue accessing the speakers when playing through Spotify.  Why is that?  Is there a workaround? I am a Windows 10 user on a Surface Pro 5 if that helps.

I've been using the new AMP since it came out. I also tried out the Beam for a short time and thought it was good for what it is. I'm music first as far as what I care about the most and I was hoping to have the AMP do double duty. I'm using the AMP with Revel Concerta 2 speakers which are $900 and highly rated plus Sonos Sub and One SL rears. It's been great for music and for home theater and the phantom center channel is actually pretty decent. My only source for everything is 4K Apple TV connected to a 55 inch Sony X930E. For music to get two channel sound I had to switch the Apple tv to stereo and turn off the Sonos rears. The ARC made me curious so I ordered it and received it today. Setup and connecting the sub and rears was very smooth. When I tried to do Trueplay with my iPad it said there was a network issue. After restarting everything, plus some cussing, I decided to try my iPhone to Trueplay and that worked right away. Otherwise super smooth and easy setup.

I recently acquired a Sonos Move, which has replaced a Play 1 in our dining room. We have so far used it predominantly moved into the bathroom as needed and for occasional dinner background music in the dining room. It’s always connected to Wifi - not yet used the Bluetooth functionality. We will also be using it on the patio when/if the UK weather improves in the summer. (also on Wifi but may need to use Bluetooth if kids want to take it down the end of the garden.  We’ve had it a few weeks and I’m reasonably happy with it. When not used in the bathroom it has always been kept on it’s charging base. Recently though I have noticed in the app that it never gets to 100% charge, always stopping at 95%. On the odd occasion, it has shown 100% in the app for around 1 second then changes to 95%. I should point out that I don’t have voice services active but I do keep the mic on for auto true play. So - is this normal battery behaviour? Should I take it off the charger

Now that Sonos has upgraded the app to include 2 different versions, Sonos S1 and Sonos apps. Is it possible to remove the recycle mode from a gen 1 play five to use on the Sonos S1 app which seems to be for legacy products? if possible can you share the steps to do so?   thank you

Hello, Does anyone know if there is a cosmetic repair service for the Sonos move please?  Thanks.  (picture attached)   

First post here!   I’d like to get a simple Bluetooth turntable (I don’t want to fork out for a Port and it will be in another location to my Play 5) like the Sony PS-LX310BT.    My logic is I could buy a good Bluetooth receiver to go into the Play 5 line in, I’m just not sure if the Bluetooth turntable will stream to a receiver as opposed to an actual Bluetooth speaker. Anyone done this or have experience? If so, any recommendations?   Thanks!

Howdy, I’ve had the Move a week. The sound is much better than the HomePod speaker I sold to buy the Move.  When I fist set the Move up it worked fine. But ever since I took it off the charger once, I’ve had a problem. The problem I’m having is that it disappears in my Output Device list. To get it to reappear I have to turn Wi-Fi off/on.  Last night it happened. I turned Wi-Fi off/on, the Move was back in the Output list. Then this morning when I got up, it wasn’t in the list -- see attached screenshot. The fix was to turn Wi-Fi off/on. The Move wasn’t asleep, or at least I don’t believe it is. This morning I tried pressing the sleep button, after reading the forum. Didn’t help. The only thing that seems to help is turning Wi-Fi on/off. I submitted diagnostics - 1473451241. Gracias,  

My Sonos life began with a Gen 1 Play:1.  I was amazed by the clarity of sound from something so small and was happy for a while.  But … the sound was mono and I wanted more.  This wasn’t because the Play:1 was in any way deficient in design or execution, it just didn’t have enough speakers in it. So I went out and bought a second Play:1, and was amazed by the clarify of sound from something so small and was happy for a while.  But … I couldn’t plug it into my TV to listen to music or movies. This wasn’t because the Play:1 was in any way deficient in design or execution, it just didn’t have the right connectivity, or the CPU power to deal with Dolby 5.1 audio. So I went out and bought a Beam, and was amazed by the clarity of sound from something so small.  I was even more amazed that I could re-purpose my Gen 1 Play:1s as surround speakers: even though there weren’t capable in their own right of connecting to my TV, the Sonos system design allowed them to be used along

I have a Sonos Amp upstairs with speakers and Samsung TV downstairs. I cannot get the Sonos AMP near the TV so that I could connect it to the TV using HDMI. I am told that I would need wireless AV to connect my TV to Sonos. I do not know which wireless AV or the specifications that I should be looking for to connect to the TV? Or, are there any other options to connect?

Just taken delivery of a Move and am disappointed to find that the charger socket, charger base and cable are all hard wired together.  I want to position the Move on some built-in desk furniture, where all the power sockets are located underneath, accessible through cutouts in the desk top.  Problem is neither the charger socket nor the base will fit through the cutout, so I am going to have to run the cable across the desk.  I realise I could probably use the USB-C charging point instead but then I’d lose the convenience of just being to pick up the Move and go when I want to take the music outside. Normal way round this sort of problem would be to cut off the moulded power plug and fit another one back after running the cable through the cutout, but the plug on the Move is integral with the charger.  Since the charger base only has a two pin spring-loaded connection point to connect to the Move battery, my assumption is that the cable is ordinary twin core low voltage cabl

Does anyone have experience with the trade-up program through Best Buy? They are offering a 30% discount, similar to the Sonos (direct) trade-up. I wonder if you could purchase a valid older/used Sonos product on eBay and trade it in at Best Buy to get the 30% coupon.   Sounds like when you go through Best Buy, the old Sonos gear doesn’t need to be on your Sonos account. I wonder if Best Buy is actually checking serial numbers to confirm that the item hasn’t already been “recycled.” I asked Best Buy customer service rep and she wasn’t aware of any “serial number checking” on their end. She said Best Buy will take possession of the old device and recycle it...as opposed to going through Sonos direct, where, from what I understand, they essentially brick it through software and you keep the item as a fancy paper weight...or use/sell for parts.