Speakers

Hi all, since updating my Play:1 to the latest software and running trueplay I am getting strange bass distortion and sharp drum notes sound bloated. The first drum will be louder and distort and then it seems the play:1 pulls back the bass a little. There is also noticeable popping noise through the low notes of a song. Now I can turn off the trueplay eq but that doesn't sound anything like it used to before the update! So I'm stuffed! I have submitted a diagnostic (5273094). This is exactly the same fault as the this post: https://en.community.sonos.com/wireless-speakers-228992/trueplay-bass-distortion-on-play1-6733388 Hope this can be quickly sorted Chris

One speaker is not on the controller. The white lamp is blinking slowly no matter what I do. I have tried to "add a speaker or a sub..." but the light does not change when I press the two buttons simultaneously. I have tried to connect by ethernet cable to my Bridge, but there is no blinking light in the Ethernet socket; netither in the speaker nor in the Bridge. I have tried to move the speaker close to my router and my Bridge. I have tried to reboot my router Diagnostic report 8450108

Last weekend my Playbase and 2 Play 1 surrounds suddenly dropped out and my system was not found by the app. I set them up again but whatever I do I cannot get the Playbase to work over wifi and it cannot be positioned next to the router in my hallway. If I wire it via ethernet I can connect but it cannot be wirelessly networked to complete setup. The rear speakers can be. I cannot get them all on the same room setup as the Playbase has to be moved to the TV to complete setup but then won't as it cannot connect on wifi. I did a factory reset on all units but that did not work. I brought the TV into the hallway to complete the remote setup after the reset so at least I can get sound and adjust the TV. I cannot get the Playbase on the network and therefore cannot pair it back with my surrounds. So frustrated!

I have adjusted the bass and treble setting on the sonos equalise within the app and uncheck the loudness option but it does not change the bass distortion I hear during play back of some songs, in particular dance tunes. I have two plays 1's and the others fine, any suggestions.

My local west elm is running a buy one get one 50% off. Doesn’t seem to be on the website. Looks like a great deal!

I got a ZonePlayer, I guess this is an older version of what is now Connect, and hooked it up to a powerline adapter in the living room because my router is in a bedroom. I got it to work the first time, but after awhile, I couldn't connect to it with the app and numerous attempts to re-do it failed. The app says "Looking for WiFi" even though the ZonePlayer apparently doesn't use WiFi, but must be wired. The buttons don't match what the wizard shows for the top button because it's a "Mute" button on the ZonePlayer. I had to select the "Connect" during setup because there is no specific "ZonePlayer" option. I moved the unit into the bedroom and connected directly to the router and it went through the setup successfully and very quickly, so there must be an issue using powerline adapters. For anything else I've connected over about 8-9 years, the powerline adapters have been far superior to WiFi. I've never had an issue with one until now and they don't require software to set up.

Hello, I have 2 Gen 2 Play 5's and both have lost a few of the rubber feet somehow. 2 x round bumpers, and 2 x the rectangular ones. Sonos CS claims "We do not replace PLAY:5 feet, as they are not rubber, but part of the unit. We can replace PLAY:3 because they are rubber, and not part of the unit" Has anyone by chance found a remedy for this situation? Thanks

Which has a better sound quality stereo pair of Play 1s vs Play 5?

Now... I get bored so I thought of something! I have a Sonos CONNECT to hand (was connected to the Samsung soundbar downstairs heh), Play 1 pair and SUB. And I also have Dolby Atmos for headphones purchased because, well, I use it for gaming with, you guessed it, headphones! Basically, it turns your generic stereo headphones - any stereo headphones - into surround sound... Virtual surround sound might I add. So I had a question in my head -- what if I position the pair of Play 1's directly to the left and right side of my head like headphones and use Dolby Atmos for headphones with a line-in source through the Connect? So I try it and it sounds so damn cool. It might not be to par as the cans right over your ears but it is also damn close! I could easily play games that support this technology in virtual surround like Overwatch that has 7.1 virtual Atmos built in. I was shocked to feel like I was hearing things behind me with the Atmos demo. Crazy stuff! Give it a try if

Have a Sonos sound bar, sub and 2 play 1 as surround with a sharp aquos tv. With a direct tv wireless client there is no audio when using hdmi but do when using component and right/left rca. Other items (Apple TV, Xbox) work with hdmi but not the direct tv.

Does solos work with Yamaha Music Cast

Hi Sonos Community! The short question: Which Bluetooth adapter do you recommend to use with Sonos Play 5 (via line-in)? I've just bought Sonos Play 5 and I am greatly disappointed. Sound quality is truly amazing. The lack of Bluetooth is really annoying. I knew it before buying but in practice you need Bluetooth some times! The Bluetooth would make this speaker perfect. For this reason I am considering return and going with Bose SoundTouch 30. However I decided to give it a shot with Bluetooth adapter. Can you please recommend one which would not lower the quality of the sound? Thx! Greg

Can a Sonos One assigned to the family room play the same music at the same time as the Sonos One in the dining room?

Hi guys! Is it possible to have four "Play 5" speakers (two stereo pairs) in a group for a big room? I'm afraid that it won't be enough with two. Thanks a lot in advance. /Daniel from Sweden

It seems like an addiction is building up inside me. I can't stop myself thinking about adding new pieces to my sound ecosystem. So,I own a brand new Play 5 gen 2 and I wonder if adding a pair of Play 1s in the same room will create much and observable difference in listening experience and sound quality?

I have my Sonos:Connect connected to my TV, and one thing I would LOVE to be able to do is play music through the TV and use the TV as a controller. Being able to see what is playing, and use my Roku remote to rate tracks and control playback. As complete as the Sonos experience feels for me, this is definitely a place where I feel I am missing. Some of the streaming services has Roku apps, that definitely fills in some of the gap, but not all of them do. Plus this doesnt allow me to modify groups, which still has to be done through the use of a phone or computer.

Downstairs in my family room I recently put together the following system - Playbar attached to my TV, and two Sonos Play1s as surround sound speakers (I'll be adding the Sub shortly). I also have an Echo Dot in the Family room that I use to voice control the system, as well as other Alexa functions. If I wanted to purchase the Sonos One (with Alexa built in) for my upstairs living room to use as a single speaker and another Alexa device, is it possible to have the same music playing throughout the whole house and have Alexa control it all by voice? Thank you.

Honestly, I'm so annoyed with Sonos customer support. I logged an issue a few weeks ago saying that I couldnt connect to my Sonos wifi speaker, and have still not had the issue resolved. I was dealing with an employee called Damian who just stopped emailing me when I asked to talk to his line manager - his emails were averaging at one a day (if even) and they weren't particularly helpful. When I begged him to resolve it before the weekend, it didnt seem to hasten his responses. So I logged a new issue with Sonos about a week ago and have still heard nothing. Atrocious. Why bother getting a wifi speaker if it is so temperamental. Bose offer a bluetooth connection which is so useful if there are problems connecting to wifi. This issue is STILL NOT RESOLVED and I've been without my music for a couple of months now. BAD. So my Sonos is connecting to the ethernet cable but when I detach it and try the wifi it wont connect using my phone or laptop. Im concerned because it's an old phone I

I have 9 devices around the house, couple of play 5's in a stereo pair, couple of play 1s in a stereo pair, and a few playbars, 1s and 3s dotted about. I have 1 Play 1 connected via ethernet to the network, and using this as the 'Boost' when i look at the webUI on the sonos http://ipaddress:1400/support/review, the matrix shows that some of the further away devices are trying to directly connect to the device thats directly connected via ethernet, instead of another device that is much much closer (ie the other side of the wall!) As such, the device thats furthest away drops out of the system now and again and its frustrating why it won't connect to a closer device instead. Is there a way to force which devices connect to which?

When will Sonos finally have outdoor speakers?

How can I connect a Sonos Play:1 to my computer to use it as the default line out speaker?

My sonos system is set up fully, all white lights... But my app won't find them at all. I have the play base, 2 sonos 1s and a sub. Everytime I open the app it says to set up the system. I just recently unplugged and replugged the router, but everything else works fine.. Passwords the same and the speakers are still talking to each other and playing audio in surround from my Chromecast. Any ideas why I can't connect?

Has anyone had any experience with the sonos one outside, I live close to Portland Oregon and the air can get rather soggy was wondering if anyone has had any issue with this. :?

It would be awesome if the volume control rocker switch on the actual Sonos units was more precise at low volume levels. Right now it makes fairly large volume changes with each click, but when trying to set it at night to play at a nice low level for sleeping it's hard to get it just right. Of course the remote control app on the phone offers very fluid and finite control of the volume, but when you're trying to sleep, and it's sitting right there on the nightstand, pressing the physical buttons on the unit is easier.

My connect keeps cutting out/stuttering when playing music. It is currently plugged in via ethernet cable as it was also cutting out before when running on wireless. My internet speed is 100mbps so I know it's not an internet speed issue. My diagnostics number is 3944892