Spaces & Setups

Is the Ray delayed? I ordered on 5/30 with a ship date of 6/7. My status still shows “preparing to ship” and it’s 6/15. Anyone else having this issue?

Guys.See attached my floor plan for the Ground Floor. I have a separate reception and kitchen area.How should I set up my in ceiling speakers for each of these rooms? Few important points to note:Reception Room will have the TV on the left wall Kitchen will have an island in the centre and dining table near the window.Please help.Thank you.  

Will Sonos create a surround speaker that includes upward firing drivers to complement the Arc for Dolby Atmos?

Are there any Samsung Devices that are confirmed to FULLY  work with DD+ and TrueHD Atmos  (and Now DTS) Passthrough?I have manged to get my aging Q7F to play through my new Arc soundbar albeit Samsung seems to have a habit of screwing with settings removing DD+ defaults and setting to PCM whenever you change source. I was hoping to just deal with DD+ Atmos for the time being but this is going to drive me up the wall having to change it all the time, especially since it doesnt even fall back to DD, it smacks all the way down to PCM.Looking like i will need to get a new Box but Im a stickler for what i like and the UI on Samsung TVs is probably one of the best i have used but if they are still messing us around 5 YEARS on then it might be time to say goodbye…. 

Bit of fun on a Sunday 😊Which is your go to demo disc to show off your system My system is :LGB8 65 oledSonos Arc sub gen3 and 2 ones Panasonic ub820 blu ray player My demo disc to make your jaw drop and a smile to spread on people's faces is:Titans of cult  Mad Max Fury Road 😀Feel free to join in👍

Hi Community,I have spent the good part of a week trying different options to be able to mount my music library to Sonos 2.  None had worked and I was almost going to give up.  and then I had the great idea to use a RaspberryPi 4 Model B and set up a simple samba server (on an external USB SSD drive).It works a treat and there is no reverting to SMBv1 or anything .. its fast and secure and all of my music is now available  .. I am sharing this in case anyone else experiences issues trying to get their personal  music library added to Sonos 2 Happy to share the details with anyone else that needs it

When using Spotify, as a streaming service, the volume levels on the 2 x Sonos One keep changing. In Spotify, the volume levels are automatically adjusted to ensure a consistent volume for ALL tracks. Sonos app FAILS to maintain consistent volume levels.This is a MAJOR fault with Sonos, and one that will lead me to sell my purchase and replace it with Bose or similar.  Come on, Sonos, this issue has existed for FAR TOO LONG. 

I'm trying to watch Glastonbury on my TV but the Sonos tries to play this stereo output as 5.1 which means 95% comes through the center (Beam) and none through the rear (One SL) speakers. I know yiu can disconnect the surrounds and set it up differntly but this should just be an option in the app to switch. This is easily done for music, so it should be possible for video content too. I k ow you was looking into it with the developers years ago but nothing has changed. Are we any further with this please

Whats going on with the Horrible customer service ??I placed an order the other day for the Ray Speaker and it got delivered to the wrong address.I have called in 6 times to get this fixed and have received the run around. I even sent an email to the CEO and still no response. I just called in today at 9:30 PST and the Sales Department is Closed !!! What has Happened to SONOS and their Wonderful Tech and Sales Support.This is Ridiculous. I cant even begin to tell you how “Frustrating” this is !!!!

Bonjour à tousJe souhaite acheter des enceintes pour la terrasse de ma maison de vacances.J’utilise un système Sonos dans ma résidence principale et j’aimerais utiliser la même marque pour me simplifier la vie.J’ai vu des enceintes outdoor dans la boutique mais je me demande si elles valent l’investissement. Est-ce plus pratique que Roam ou Move ?Ils poussent pour un pack avec un « Amp », est-ce nécessaire d’ajouter cet appareil ?merci beaucoup pour votre aide !GuillaumePS: il y a d’autres threads sur ce sujet mais ils datent d’il y a plusieurs années. Comme tout évolue rapidement j’ouvre une nouvelle conversation.

All my Sonos devices but a Play1 are in storage since we are moving.I initially connected the Play1 wireless at the airbnb we were at to the wireless network just fine, but it was intermittent due to a weak signal so tried to connect to the other available network but could not.I got a wireless extender for a stronger signal, but I am still unable to move it to another primary wireless network or to an extended wireless network, or even to the original wireless network.I can run fine only if I plug the Play1 into the enet port on the wireless extender.If I use Sonos2 to ‘Manage Networks/Update Networks’ and say YES when asked to add a trusted network, then hit ‘Find System’ I am prompted again to make sure all products are powered on and to ‘Find System’ again, but nothing is ever found.Is there any other way to change the old wireless network to a new wireless network? Even if I set the S2 app to the old wireless network it no longer works. Since I only have the one Play1 at present,

As a SONOS Theatre System owner/user, I am very glad and relieved to share that the long waited 14.10 patch had solved my Surround Speakers and Double Subs dropping out issue. I had been tested it for one day by changing between PS5, Netflix and Broadcast TV and the connection stays strong without a single dropout till this point. This is something commendable. Also, quite a no. of users and myself included feel that the surround speakers sound better and more pronounce after deploying the 14.10 patch which is a great bonus to the fix.At the same time, I would also like to inform that I am so glad not to follow SONOS tech support staff’s instructions to meddle with my WiFi network settings because it has nothing to do with my dropout issue. Who knows the repercussion of modifying the network has to my other IoT devices. Importantly, the dropout resolved itself automatically after the 14.10 patch has been installed and the performance has been great so far. My customer feedback to SONOS

Hi all , I'm curious about this , I have my beam 2 and TV connected via arc , been working fine , last night whilst watching TV I turned on in TV settings Earc , carried on being ok but this morning when I turned the TV on there was no sound from the beam , turned off Earc and sound came out of the beam , I only have sky+ hd and I know earc is not needed for mine but just curious as of why it might do that , thanks 

I just updated the Microsoft Windows SONOS S2 V14.8 app to V14.10. When I open the app it has “The Queue is empty” with a spinning globe above it. The Help About screen is blank. The update installed without reporting any issues. Has anyone else experienced this issue? UPDATE:I disabled my Norton 360 Smart Firewall. I then launched the S2 SONOS app. The app responds immediately without the empty queue message. The app Help about reports all information. I then closed the SONOS app. I enabled the Norton 360 Smart Firewall. Launched the SONOS V2 app and everything is now working.

Looks like you can have more than 500 deezer playlists on Sonos now.   True?

More random software issues….  I have had a Move for 2 days.  First day it was fine, added to my network, etc worked great.Today I moved it outside with me (well within wifi range, the router is just on the other side of a window) and it worked fine until I pressed Pause and went away for a few hours.Now I cannot get it to work at all.  The Sonos app shows its connected and playing music but no sound comes out.I’ve got a solid white light and if press Play on the Move itself, it blink white for a bit and then back to solid white, still without any music.What do I do?

I pre-ordered the Sonos Ray on June 3rd.  I received the wall mount but the order for the Ray still states it's pending since the June 7 release date.  I contacted Sonos..  the rep said I should have it by July 8 due to the volume of orders.  Is anyone having the same issue?

Please add an optional compact view for the music services page. The page listing tracks from a service wastes so much space. The excessive padding is good for touch, but you can only see a small number of tracks before scrolling. Consider a very dense list as an optional view. Scrolling around looking for a track is not a good experience. 

Spent 2k on an arc, 2 surround and the bass and the lag is so bad i have to set it to pcm stereo. Wasre of money time and aggravation!

So I got a second Roam to enjoy the stereo greatness. Both are online and connected, paired in stereo. Only 1 speaker will play music at a time. If I turn off the speaker that works the other one suddenly works again. When they are both on the working speaker is playing in stereo but the other is silent. I have reset the speakers twice now, reset the router a few times, Uninstaller and reinstalled the app. I am wits end and completely bummed put with all of this. I worked for a bit and was amazing.... now not so much

I renovated my house, And I have 3 big 70"+ TVs, two inside the house, and a Samsung Terrace outside by the pool. For the soccer world cup, any other sports event, or even movie night, I would like to have all TV playing the same video signal at the same time. As for audio, I purchased and will get installed soon Sonos speakers indoor and outdoor (Arc + 2 rear 1SL on the two indoor TVs +1 sub, just 2 outdoor speakers for outdoor TV), so I think I should be able to pick any TV as the main source and get Sonos to play that audio everywhere, but I guess I can leave each Sonos "home theater" play his own audio from the corresponding TV. In the figure below you see my house plan, with the red dots being the location of the 3 TVs. The The bigger dot is where I would like the "main" TV (or main location), in the sense that I would like either to mirror the signal from that main TV to the other 2 TVs, or I would like to use that as the main location in which I have my laptop sending a movie to

Every time I group another room I get scared that the volume level in the other room is going to be too loud. I think by default when grouping the volume in the additional room should be reduced to 5 or 10. There is no scenario ever when I add a room that it should immediately blast at a loud volume.

I just swapped out my playbase with an Arc.  It sounds great, but I am trying to get it to play Dolby Atmos content.  I have a 2017 LG OLED B7 TV that has an ARC output (not eARc).  I have found a few streaming sources with Dolby Atmos content, but it will only play through the TV speakers (when switches to internal speaker). Any help would be greatly appreciated.

Hi All. Having played with the new deezer on the Sonia app what do people think about it. It seems to be missing one of the best bits it had before the most streamed albums any idea how we can get this back ?

I was going to buy another two speakers today.  I put them in my cart and it indicated that I would get a 20% discount. I then realized that I qualified for a 15% upgrade discount.  I removed the two speakers from my cart, select two of my existing speakers to upgrade, and returned to add the two speakers I wanted to purchase to my cart. To my surprise I was only credited with a 15% discount, not a 15% discount on the price that had been discounted by 20%. I still wanted the speakers so I figured that I would be able to choose the 20% discount instead of the 15% upgrade discount.  No such luck!  There is now no way to remove the 15% discount and return to the 20% discount.  My attempt to save some money would actually cost me 5% and use up two of my upgrades. I will not be buying any Sonos speakers today.