Skip to main content
PLCMAN58
Chromatic Producer I
Jun 22, 2022 1:35 AM UTC

SONOS S2 Windows App - V14.10 Update

I just updated the Microsoft Windows SONOS S2 V14.8 app to V14.10. When I open the app it has “The Queue is empty” with a spinning globe above it. The Help About screen is blank. The update installed without reporting any issues.

 

Has anyone else experienced this issue?

 

UPDATE:

  1. I disabled my Norton 360 Smart Firewall.
  2. I then launched the S2 SONOS app.
  3. The app responds immediately without the empty queue message.
  4. The app Help about reports all information.
  5. I then closed the SONOS app.
  6. I enabled the Norton 360 Smart Firewall.
  7. Launched the SONOS V2 app and everything is now working.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Corry P
Corry P
Sonos Staff
Jun 22, 2022 9:37 AM UTC

Hi @PLCMAN58 

Thanks for your post, and for sharing your findings!

I’m glad to hear you got it fixed.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
controlav
controlav
Lead Maestro
Jun 22, 2022 10:26 PM UTC

The Norton firewall is clearly not as smart as it thinks it is.

Translate
Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Terms & ConditionsAccessibility statement