Spaces & Setups

I have factory reset my Sonos devices & can't seem to get them to connect to the new router, the app can see them but can't seem to connect to the wifi & it's driving me nuts, the system is about 6 years old & hasn't been used as a surround sound set up in some time but really want it going asap, any help would be greatly appreciated. Cheers 

Hi, I use Tidal in iOS and want to stream it to my Sonos gear by using the “Tidal Connect” protocol.I know I can stream Tidal to my Sonos Port by using Airplay or Sonos Connect. I know I can use the Sonos app to select Tidal as a music service. My question is about the streaming protocal “Tidal Connect” (https://tidal.com/connect), already added by many high-level streamign boxes.“Tidal Connect” shows in Tidal app like this: “Sonos Connect” shows un Tidal app like this: Are there plans by Sonos to add support for “Tidal Connect” streaming protocol on their products? “Tidal Connect” opens the box to stream high quality audio, and all main competitors of Sonos have added it since long time.Thanks, Toni

Hello all, I want to set up a home theater with surround sound,  I need an opinion for Era 300. or  In-ceiling speakers. I have a big room and which one is good for me?   thank you help.

I have just purchased an Arc sound bar and a Gen 3 sub-woofer. Can I mount two rear speakers on a 3 metre ceiling.If so, what type and do they require additional brackets Thanks,Stan 

Hi,I have an old speaker still with the S1 app and also newer speakers with the S2 app.I can sign into the Sonos Account page and the S2 app with my email and password combination but the S1 app will not accept that same login.Not sure why this would be if it works on the website and the S2 app. Appreciate your help.

I have most of all Sonos speaker and I use all of them with Airplay but suddenly My beam Gen 1 is not showing in the Airplay. I can connect from spotify but from Apple Music and Direct airplay it is not working. I tried to restart and reset but still It’s not in the list of Airplay. What is the possible problem and the solution as well.Thanks.

There are many more topics comparing these players. Please click here to see a list of more topics around the same subject. Tried both arc and beam gen 2, am I missing something? Having trouble decidingSo I went to Best Buy to test the Beam gen 2 (with sub mini) and Sonos Arc (with sub gen 3). I test both with/without the sub. The Arc I could see why people say it’s better for movies. When I played the demo - Arc had the volume distributed a lot wider. Movie effects like water splashing felt widerHowever, the beam felt a lot punchier (probably because the sound is more direct). The Beam felt more in your face. For the same volume it felt like it was louder. The sound felt a lot clearer for the same volume compared to the arc. I have a 650 sq ft apartment with 12 feet between front and back wall, and a long hallway (30 feet) on my left side and a wall basically directly to my right. Would the arc be better for if I eventually upgrade my TV? I much preferred the more direct sound of the

I have a touch tunes jukebox and I have it hooked into a Sonos Port. When Sonos detects that music is playing on the Touch Tunes, it switches over. But I have an odd quirk that it won't switch back to my Sonos radio when it's done playing the song. Is there any way to achieve this?

How does Sonos plan to solve the issue of accessing lock screen controls and device hardware button on iOS? Removing that functionality with release 15.6 on July 25, 2023 is a significant impact on the user experience. Our phones are the primary way we control the product so is there a solution other than having to unlock the phone every time we want to control the volume, change a track or turn the system off? Please clarify your plans or provide alternate solutions. Note: I do not use voice controls with my products, so that is not an alternative. Thanks. 

can i pay with afterpay or klarna

Hello, I have a house full of Sonos gear including a Move for times on the go.  Currently looking to outfit a covered but open air structure with 3 mounted TVs.  Dimensions are 70 ft X 36 ft, metal room is 18 at peak w/ TVs and speakers to be mounted at the break at 12 ft.  There are no walls but speakers will be protected from direct sun and rain/weather.  Central Texas so temps will stay above 100 in the summer but rarely stay below freezing for more then a couple of days.would Fives and ARC handle that environment? would 4 Fives installed at each corner (well inside the edges to avoid direct exposure to sun/rain) and an ARC under the main TV in the middle fill that much space?   Is there a formula or calculation to predict volume ?  The space is mix use, TV watching and music playing/dancing.  Like to hear any thoughts or suggestions.  Any considerations I haven’t listed here?   For context, I had initially ruled out Sonos as an option due to exposure to the elements and producing e

necesitamos las facturas de todos lo pedidos hechos el 2023, no figuran en el portal, solamemte el historial de pedidos. 

What are the recommended steps to remove account data and factory reset the Arc and in what sequence?

Helloi have a NAD streamer  (bluos DAC C658) and am contemplating getting Era speakers for around our house. Can I use this DAC to stream music to different Era 300 and 100 speakers (in different rooms) over my WIFI? Anything I need to keep in mind for the setup or when using this combination? Thanks! 

Bonjour,savez-vous pourquoi il n’est plus possible de piloter le volume sonore à partir des boutons physiques d’un IPhone 13.cela était opérationnel avec mon IPhone 8, je ne saurais dire si cendrillon le modèle d’IPhone ou alors la version de Sonos …merci de votre retour 

Working on my outdoor set up. I have optical connection. Running a long distance from outside TV. I want to put a Sonos amp outside, but don’t know how to adapt Sonos amp to optical connection coming in. 

i would like to know until which year sonos shall provide battery replacement support on sonos move speaker. if anyone knows answer to this, kindly reply. 

hi all,I own a gen1 system composed of a playbar and a sub and a few play 1 speakers.I would like to upgrade my playbar to a Beam Gen2will it work with the rest of my setup?thanks mucho  

I have a Beam Gen 2 plus mini sub. I have just bought two Era 100s. I want to use them as surrounds (have done that). During the setup I said yes to stereo pairing, but that’s not in fact what I want.  I want the 100s as separate speakers in a group with the Beam, all playing the same full stereo music (for max volume in party situation).  Do I need to undo the stereo pairing before grouping the speakers by playing music on the Beam and holding down the play/pause button on each 100?  If so how do I do that?  Once done how easy will it be to switch between surround mode and grouped?

The service from YouSee Musik suddenly stopped for SONOS. I have tried to remove the YouSee Musik service and wanted to connect I again but now it is no longer on the list of selectable services in SONOS. Anyone knows of changes between SONOS and YouSee?

I bought a "beam" and now I'm undecided whether to add Era 100 or Era 300. Does era 300 make sense with a beam? Does Atmos work in the sound round Era 100 + beam configuration or only with Era 300? In addition to these I will also buy a sub-mini. Thank you

Sonos ARC S19 connected with HDMI cable, not Fiber Optic. HDMI 3 Arc on TV connected to HDMI on Sonos. I have rebooted both TV and Sonos. I have switched HDMI cables. When I press Settings on TV controller, scroll to Audio output, and scroll down to select Audio system, it says, “Switching audio to external speakers.” Ten seconds later it says, “Audio system is unavailable. Switching to TV speakers.” When I disconnect TV and Sonos from power for 2 minutes, and plug them back in, it says, “Switching audio to external speakers.” Ten seconds later it says, “Audio system is unavailable. Switching to TV speakers.” In the Sonos app on my iPhone, when I go to Home Theater > TV Setup, it says, “Let’s get your Sonos connected to your TV.” After the required steps it says, “Audio System not connected.” The four tiny white LEDs on the Sonos sound bar indicate it is working properly. When I go into External inputs > Manage inputs, all four HDMI ports are set up properly. When I go into Exter

Sonos when plugged not even lighting. No response at all.

Hi, i have a beam gen 2 + sub mini and a pair of era 100 as surround speakers.Im thinking to upgrade to era 300 for surround for the beam.Is it possible to connect a pair of era 300 with a pair of era 100 for playing music?I would only use the era 300 + era 100 for playing music and switch to surround for movies.

I have a large indoor room (kitchen/living/dining combo almost 1000 sq ft) and would like accomplish 2 things with Sonos:  1.  Greatly enhance sound quality of TV sound but don’t need a truly immersive experience.  2.  Play music while cooking and entertaining.  I also have a large outdoor covered deck. Want to accomplish exact same goals outside as above stated for indoor room. Outdoor area is 1050 sq ft What would you recommend?  Thanks very much!!!