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Foxom
Contributor I
Oct 5, 2023 7:29 AM UTC
Answered

YouSee Musik suddenly stopped

The service from YouSee Musik suddenly stopped for SONOS. I have tried to remove the YouSee Musik service and wanted to connect I again but now it is no longer on the list of selectable services in SONOS. Anyone knows of changes between SONOS and YouSee?

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FoxomAnswer
Contributor I
Oct 5, 2023 8:48 PM UTC

SONOS and/or YouSee finally fixed the issue, and the logon credentials were requested in the connection procedure. Now it works again 👍🏼

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24 replies

JørgenHolm
Lyricist I
Oct 5, 2023 7:44 AM UTC

I have exactly the same problem. 
 

Can’t browse the YouSee service and can’t find under available services 

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    106rallye
    106rallye
    Oct 5, 2023 7:47 AM UTC

    Is your country of residence set right in your profile on the Sonos website?

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    JørgenHolm
    Lyricist I
    Oct 5, 2023 8:18 AM UTC

    Yes, in my Sonos profile, country is set to Denmark 

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    FoxomAuthor
    Contributor I
    Oct 5, 2023 8:23 AM UTC

    Is your country of residence set right in your profile on the Sonos website?

    Yes the country was set correctly but when checking I saw that address details are suddenly mandatory fields. I have filled them in, restarted apps but still not working. 

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    ratty
    ratty
    Oct 5, 2023 8:36 AM UTC

    https://status.sonos.com/

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      FoxomAuthor
      Contributor I
      Oct 5, 2023 8:52 AM UTC

      SONOS support has now announced:

      YouSee Musik “Major outage”

      Identified - We've identified a problem with YouSee Musik on Sonos and are working with them on a fix. You may not be able to sign in to your YouSee Musik account on Sonos until it’s resolved. 
      Oct 05, 2023 - 08:33 UTC

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      FoxomAuthor
      Contributor I
      Oct 5, 2023 8:53 AM UTC

      The service from YouSee Musik suddenly stopped for SONOS. I have tried to remove the YouSee Musik service and wanted to connect I again but now it is no longer on the list of selectable services in SONOS. Anyone knows of changes between SONOS and YouSee?

      Identified - SONOS identified a problem with YouSee Musik on Sonos and are working with them on a fix. You may not be able to sign in to your YouSee Musik account on Sonos until it’s resolved. 
      Oct 05, 2023 - 08:33 UTC

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      Hjordt
      Lyricist I
      Oct 5, 2023 10:10 AM UTC

      YouSee is working on the problem, which was introduced with the last Sonos Update. Just talked with them

       

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        Boetker
        Contributor I
        Oct 5, 2023 3:48 PM UTC

        Exacly  the same problem

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        Ken_Griffiths
        Ken_Griffiths
        Oct 5, 2023 3:53 PM UTC

        Exacly  the same problem

        According to the status page this has been resolved - so maybe give it another try.

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