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Foxom
Contributor I
Oct 5, 2023 7:29 AM UTC
Answered

YouSee Musik suddenly stopped

The service from YouSee Musik suddenly stopped for SONOS. I have tried to remove the YouSee Musik service and wanted to connect I again but now it is no longer on the list of selectable services in SONOS. Anyone knows of changes between SONOS and YouSee?

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FoxomAnswer
Contributor I
Oct 5, 2023 8:48 PM UTC

SONOS and/or YouSee finally fixed the issue, and the logon credentials were requested in the connection procedure. Now it works again 👍🏼

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Boetker
Contributor I
Oct 5, 2023 3:53 PM UTC

Did they give some kind of time frame for fixing the problem ?

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Hjordt
Lyricist I
Oct 5, 2023 3:57 PM UTC

They claim it has been fixed.

you can now select Yousee as streaming, but it septillion fail when choosing a playlist.

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Boetker
Contributor I
Oct 5, 2023 3:58 PM UTC

Sorry ...I have tried.. does not work

 

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Boetker
Contributor I
Oct 5, 2023 4:18 PM UTC

Even they write operativ....it does not work

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Hjordt
Lyricist I
Oct 5, 2023 4:47 PM UTC

I think I used to be asked to enter a password when linking to Yousee the first time, I did not do that, and

it is still not working.

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FoxomAuthor
Contributor I
Oct 5, 2023 5:11 PM UTC

I think I used to be asked to enter a password when linking to Yousee the first time, I did not do that, and

it is still not working.

Exactly my experience - no password requirement and still not working. 

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Airgetlam
Airgetlam
Oct 5, 2023 6:53 PM UTC

Have you removed it from the Sonos system, then added it back in?

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Bruce
FoxomAuthor
Contributor I
Oct 5, 2023 7:02 PM UTC

Yes - I did it twice 🤷🏼‍♂️

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    FoxomAuthor
    Contributor I
    Oct 5, 2023 7:07 PM UTC

    Something is obviously not fixed. When adding the YouSee service there is no request for account details User/Password 🤷🏼‍♂️ - and it is still not working. 

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    Boetker
    Contributor I
    Oct 5, 2023 8:02 PM UTC

    Click on the Yousee icon...In the new menu Click on Accept the Yousee account again....key in that Sonos must use your YouSee Music account 

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