Spaces & Setups

In the new app, LivePhish now seems to be working pretty well (or no worse than other parts of the new app).  I can mostly get playlists to work.  But I noticed that when you play an album it isn’t showing the album name (which is really the date of the show).  See screenshot. 

Hi @Corry P / @Jamie A / @Sotiris C., so many issues with the new app and so many threads, that I don't know if this one has been discussed yet, so I would like to report it to be sure it’s on the backlog:I use Amazon Music and I listen mostly to their Stations. When I play a Station, the Station name doesn't appear on Now Playing, just Song and Artist names.In 16.1 and before it always appeared. Could you add it to the bug backlog, please?Thanks

Hi,I would like to know which generation of sub is it please?Note sure whether it's Gen 1, 2 or 3.Serial number starts with 1707xxxx (see pic) does it means it's been manufactured in July 2017?Many thanks in advance for your help. Moderator Note - Removed and recorded serial number

Aften updating to the new Sonos App, Lots of my favorits are gone or dosent work any more. I have had contact to helpdesk, but they couldn’t help. It’s still not possible to search for music! I have been very glad for my Sonos, but with no help and an App there doesn’t work. It’s still not possible to search across my music services. When are Sonos going to do something about it or fx. Roll this bad update back? 

Like many, I found the removal of the alarm functionality with the new app roll out really annoying. I rang SONOS and the chap confirmed it was a miss, but sit tight as they would release a fix.Since then there’s been two new versions/updates released, including one yesterday. But neither fixed my alarms. We have the new app on several devices and none work - thankfully I’ve the old app on my i-pad that works beautifully.To be specific; I can SEE all existing alarms (that i set via the old ‘gold’ app), i can access each one and make changes - but when i tap ‘save’ nothing changes. It also lets me start to add a new alarm, all settings, time, etc - but again when I tap save, the new alarm doesn’t appear.System wise, I’ve c.20 components across six rooms.I can’t get a straight answer from SONOS - given the above, is this issue supposed to have been patched and if so, it’s a ‘me issue’ and I need to try and find a fix or is the patch still pending from SONOS and we should sit tight?Any he

I would like to purchase a Sonos Beam and would appreciate your response. My room has an elongated shape, the TV and bed are opposite each other on the long sides and at the same time not in the center of the room. That is, there is a little less than three meters between them. From the soundbar to one wall it will be less than a meter, and to the other it will be a little more than three meters. Since Beam has side firing speakers, wouldn't it turn out that the sound goes not to the side wall, but to the opposite one? Do you think it’s even possible to buy a soundbar with side firing speakers given this room configuration?

I want to use Sonos Headphones while everyone else listens to Arc and surrounds normally. I need to improve my speach recognition so the sound does not have to be too loud for everyone else.  

I have recently purchased a pair of Sonos Ace. However, a couple of issues so far..The wear detection doesn’t seem to be working? It’s definitely turned on in the app. I’ve tried it on Spotify and Netflix yet the streaming still continues when I take the headphones off. Anyone else having issues? The noise cancellation/aware button on the headphones isn’t always responsive and you have to press it a few times before it acknowledges the change. Anyone having the same issues there too?Apart from those the headphone are fantastic and impressive sound quality and noise cancellation.

I am getting errors every time I use the new app to search for anything and nothing opens. My music provider is Napster Rhapsody who Sonos originally promoted when I first got the system  the new app is virtually unusable now - help!  

Since the last app update I can’t start a LiveOne radio from an android controller, I just receive the message ‘Something went wrong’However, I can:play an album from LiveOne from the Android controller start a LiveOne radio from the Windows and IOS controllerI tried to reboot everything, remove the service from the account, remove the app from the device, reboot the device … no success.Also, it looks like the ‘SLEEP TIMER’ was removed in the latest version - or let’s say that I can’t find it anymore.Any suggestion will be greatly appreciated :)  

I've been using Ace for a few hours now. First impression:Setup was easy Sound excellent, including the bass Wearing comfort great Quality good, but not perfect (one ear cup not cleanly finished, volume control sometimes jams slightly) Battery life - as far as I can tell after a few hours - is good. Switching to the soundbar works easily Noise canceling mode great. Aware mode not, I hear rustling background noise (white noise). Signals when switching noise canceling mode do not sound differently enough, so you don't know which mode you are in when switching Quieter/louder/pause is needed more often than switching the noise canceling mode, so the reverse order of the two right buttons would have been better. Headtracking mode is great. But can be annoying when walking around, so a button to switch it on/off would be helpful. Perhaps an update could make this possible via the noise canceling button? Price is also ok if you take advantage of the 15% upgrade bonus for existing customers Th

I recently updated the app on iPhone for Sonos and I’m sorry to say it’s an utter car crash. The original app was excellent worked perfectly so I could link to my NAS and play music, use streaming. It was great. This new one is terrible. My NAS is inaccessible streaming start and stop is slow and uncontrollable. Could you please give us the option to role back to the original app, recall the frankly embarrassing app you have recently released, or release an update that fixes these problems. Looking at your forums, I’m not the only one who is less than impressed. Looking forward to your rectification. Kind regards Dom

Wie kann ich Songs aus der Sonos Favoriten Liste zur vorhandenen Playlist hinzufügen? Moderator Edit: Google Translate- How can I add songs from the Sonos favorites list to the existing playlist?

Why would I want to buy any Sonos products, if the app doesn’t work for your products? Or is that you don’t care? 

Does anyone know how long the connect amp two will be supported. Was thinking about purchasing one secondhand. 

The new App is giving me nightmares. The app doesn’t keep up with tracks being played and is sooo slow sometimes I can’t pause or skip then it will catch up and suddenly react. Oddly when I bypass the app and use Spotify and connect to my speakers in this app they react well so I’m guessing it’s the Sonos app and not my WiFi. I have a boost hard wired to router which no longer  shows up in my system. Also have they removed cross fade or is this just on my system this is no longer available????Thoughts please???

Any tricks for iPhone users with home theaters (player (gen2), 5 player (gen 2) and Sub (3 gen)) to stabilize this train wreck of an “upgraded” app? 

This is more of an FYI because I see many asking if they can go back to 16.1 on iOS. Apparently you can, but YMMV.From RedditYou may need a PC/Laptop Install AltStore on PC (follow their instruction) Download the previous .ipa file (Google it) Install it  See this thread: https://www.reddit.com/r/sonos/comments/1cpd8eu/how_to_install_the_previous_app_on_ios/Install Alt Store on Windows: https://faq.altstore.io/getting-started/how-to-install-altstore-windowsIf you can’t find the 16.1 IPA you can follow these instructions to get it. Keep a copy of it and you will always be able to go back to it.https://github.com/qnblackcat/How-to-Downgrade-apps-on-AppStore-with-iTunes-and-Charles-Proxy

Please have representatives call me at **Moderator Note: Modified to protect privacy.

In iOS v80.01.30, I appear unable to play TuneIn radio on just one of three zones.  App defaults to one room (consisting of a single Play 1), and while I can add another room (either room with another Play 1 or my surround setup), I cannot deselect the original “default” room without disabling sound elsewhere. 

Hey guys, I am looking to do the following set up:Sonos Amp 2 Klipsch aw6501 awr650sm Will I run into any issues?

What the heck happened?  Who authorized this for release. It is the absolute worst app I’ve ever used. It has rendered my turntable and 4 speakers completely useless. Please roll it back (though the old one wasn’t so great either). You can do better. This is a joke. 

I’m about to buy a Sonos system purely for music. I was thinking about a pair of Era 100’s and a Sub mini. But after more research I’m now considering the Five. But do I need 2 of them for stereo sound? It would make the set-up a lot more expensive.My only consideration is sound quality, (and the price of course!) so am I going to better my first option of using a sub & 2 Era 100’s, with a system without a sub?I would appreciate some experienced input with this. ‘

Hello. I'm wondering if Sonos is the right solution for what I'm looking for and, if so, which products. This question is actually on behalf of my parents. They are wedded to a large CD collection and have no interest in streaming, at least for now. They'd like a setup for their television (soundbar and possibly also a sub) that ALSO has an audio input to which they can attach their CD player. I think they plan a single room setup for now, but would like the option to add speakers down the road that will allow for music from the CD player to play in multiple rooms.One other relevant piece of information: they live in a community that has a common wifi network for residents. I'm not sure whether they have their own wifi network in their unit (although they may - I will check). Does that mean Sonos can't be used for the purposes above?Thanks, appreciate everyone’s help.

Since Sonos has just launch the new Sonos Ace. My thought is what if Sonos use this as a new microphone to tune the Sonos home theatre like Sonos arc which achieve another alternative of true play on top of current iPhone true play feature.