Spaces & Setups

OK, lots of us have had issues with losing connection with SiriusXM.  Today, I was listening to one SiriusXM station and when I changed to another SiriusXM station, I lost the connection!  And now I can’t listen to any SiriusXM station.  The status page shows SiriusXM is up and running, and I can get SiriusXM on another device.  And I can listen to any TuneIn station I want.  Any suggestions?  I’ve yet to see a definitive answer to the question that lots and lots of us have.   Ok, one hour later, my connection to SiriusXM comes back.  And I didn’t do anything such as reboot the router, reinstall the app, etc.    I just tried to connect every 5 or 10 minutes, and I finally connected.  Any ideas?  One thing: even though this seems to be a somewhat common problem, I’ve yet to see an explanation of the problem.  But maybe I’ve missed that.  If I knew why I was losing connectivity, I may be in a better position to fix my problem.

My wife and I have Samsung Galaxy S5 phones running Android v 6.0.1 OS After the recent Sonos software update, we can no longer change many of our Sonos systems settings. We were able to access these systems settings from ours S5 phones before.  Our carrier, Verizon, does not offer a later OS for our phones and we don’t want to buy new phones at this time. This is particularly disappointing since I just purchase two more Sonos5 speaker’s and could not set them up from my S5 Phone. Please tell me why the basic setup functions should not be backward compatible with earlier Android OS’s How long will it be until I can no longer control my Sonos devices from my S5 running Android v 6.0.1?

Loving my connect and turntable (Denon SB-400). The turntable has a built in switchable pre-amp and the connecting RCA lines have a third ground wire attached to their run, to run from the turn table to an external amp (according to the turntable instructions).   anyone know - If I’m using the built in pre-amp do I need to ground the turn table?    if I still do need to ground it, given the connect does not have a ground, what are the best options?   these maybe are more questions about the turntable, but hoping any connect experts might be able to help

It appears I'm not alone regarding volume issues on the original Sonos connect amp. I purchased the bundled Amp with (2) sonance speakers from Best Buy and tried them out of the box 3 months ago. There was ZERO volume until I got over the 50% mark. Even at 100%, the volume is not that loud. I was using 16 gauge wire @ 10 feet. I just installed the speakers outside. I'm using 14 gauge oxygen free CL2 speaker wire. One speaker is about 35 feet away and the other is 20 feet away. I'm hardwired to the ethernet port and tried the speakers using Pandora by default. The volume was not audible until closer to the 60-70% mark. I've read about this issue multiple times and have not seen a resolution. -Support Diagnostic: 18720331 -Volume limit is set to off -I've toggled between Loudness on or off with no discernible difference, except maybe the bass level -I don't have a line in

Does anyone know of how I can display the artwork of the currently playing music on a TV, ideally with the song name, album name, and TV? I listen to a lot of playlists and I'd love to be able to see what artist/album I'm listening to. Is there any third party integration that will do this?

I am looking for a device that can play the sound from my Surface Pro 7

Hi, My Move is scheduled for delivery today, can't wait! I will be putting it in my home office when not in use, and it will only be used several times a month. (We have other Sonos speakers throughout the house that we use daily). When not in use, while on the base, is it better to leave the Move powered ON in standby mode? Or should I power it OFF when not in use? It will be on the charging base when not in use. My concern is will leaving it in standby mode for days on end (while on the charger) deplete the battery quicker? Any advice, guidance? thanks

I recently received an email from Sonos to replace my Bridge with the newer Boost and currently have a generous time limited discount offer to do so. I should mention here that I have very few connection problems with my Sonos set up which comprises 1x Play3, 4x Play1 (in two stereo setups), 1x Connect and 1x Bridge. All devices are first generation. We use Windows PC and Android controller apps and my only music sources are via a NAS on ethernet and Amazon Prime membership. So my question, as per title, is will these older components continue to work OK when set up as a Sonos Mesh Network thus (as I understand it), freeing up my home wi-fi? And will they STILL continue to work after Sonos bring out more upgrades in the future?  

Ok. Your app only works half the time on my Iphone XR. It wont connect to my wifi internet at my house again. This is a constant problem. I pay all this money to have this through my entire house and i have to deal with this. No its not a internet problem because everything else works just fine and yes i did reset my wifi time and time again and still nothing. yes i did reset and reboot my phone and nothing. Ive done all the basic trouble shooting and once again it still does not work. Please help

Hello, I have issue to setup my Sonos Port.  I have a: Power amp  Denon pma 2020e connected to an amplifier (see below)  and  two floor speakers Amplifier Denon avr-x4200w connection to surrounds speakers, TV, PS4…    I would like to Stream my Sonos services (like Tunein Radio) to my two floor speakers    I do not hear  any music when I plug the Sonos Port on the Amplifier (Stereo or Dolby surround mode) , e.g on CD port.   I do hear music when I plug the Sonos Port on the Power Amp (as on photo joined)   The option 1) is much more convenient as the Amplifier is controlling  everything.    Any idea what what I am  doing wrong?  Thanks in advance for advices   David  

I just put the Sonos:Amp when I was told it could pair with bluetooth items, namely my outdoor receiver connected to speaker on deck. I can't figure out how to do it though!!

My Move is destined to be used on my Deck (weather permitting), but it’s “home” location (for storage and charging), is in the nearest room- the kitchen. Where there is already an ECHO there.  I don’t want both devices to answer… I am not seeing any way to mute the MOVE’s microphone.   The ECHO needs to stay where it is cause the MOVE will not be there all the time and the ECHO is the most utilized Alexa device… Is the only option to disable MOVE voice control in the SONOS APP?  That really means I need to have my APP with me when I take the MOVE… and then - why do I need Alexa at all?  

I cannot seem to find an app in the appstore for Sonos Controller. How do I connect from a macbook pro to my sonos systems?

Hi Team,  I tried adding another music service and the option is greyed out, inactive on my android Sonos controller.  I them went to check for system updates and it says I need an update, currently have Version 10.5.1 - Build 53371041.  Clicked on update and it took me to Google play store, which then presented two options - uninstall or open. Selected open and it cycled me back to controller to update, this loop went on for several tries and now I need your help. Thanks,Chris M. 

Hey There! I am wondering about the best solution to provide good quality music at the location where i will marry. I own a Sonos System, so there is of course the thought of using some of those Speakers, as i am very content with it’s quality. Here are my Speakers: Playbar, 2 Sonos one in Stereo, Sonos Sub (Living Room TV-Setup) Sonos One (Bathroom) Play 5 (Bedroom) Play 5, Sonos One (Office) I was thinking about buying 2-3 Sonos Move, but after some research i am pretty sure you can’t use them together over bluetooth(?). I am pretty sure, that one Move won’t be enough for the location, so i thought about setting up a WiFi, to use my already existing Play 5 and some Ones. Would it be possible to set them up at a different location using a phone hotspot and then controlling them with another phone which is also connected to the phone hotspot? Did i miss something and there would be a solution which is a lot more practical for such a one time event? i am really open for new suggestions,

Why won’t the rear speakers play in stereo while watching TV?  Is this an update that we will see in the future?   When I play music, sound comes from all the speakers equally.  One I turn on the TV the surround speakers will only play surround or fill noise?  I want it to be able to play in stereo as well for my father who is hard of hearing.  It will make it so he can hear people talking better.  Am I missing this or is this a future update?

I’m excited to switch over to Sonos for our house. I’m trying to figure out what to put in the living room / family room, which would be the place where I’d like the best quality for listening to music.  With the sale prices at the moment, for about the same money I could put in a stereo pair of Ones with the Sub, or I could put in an Amp with a pair of the highly rated, lower priced wired speakers out there: Q Acoustics 3020i, ELAC Uni-Fi UB5, or something similar. Anyone do this “similar-total-price” comparison already? What speakers did you use / like with the Amp? Any thoughts on the sound quality you can get with the Ones / Sub vs with the Amp and these speakers or similar ones? Thanks!

Xiaomi TV remote not detected by playbase IR. Is there an alternative or workaround? Sonos app volume works fine. Thanks

How and what cable do I need to connect my Sony AVR (the STR-DN1080) to my new Sonos Port’s 12V trigger connector? 

Will it be possible to pair a ‘One’ with a Play:1 to create a stereo pair?

There is no More tab in the Sonos app

Hi, I have a Sonos Beam and in the main I'm very happy. However, like others on here I'm having issues with lynching - i have a Sony Bravia TV, a Sony S380 Blu-ray Player and a Sky Q box (UK). It is usually okay unless I'm using an HD channel. Changing the slider on the Sonos app does absolutely nothing to fix the lipsynching. I've also tried turning off the imaging processing but still to no avail. Any ideas? Charles

I just recently got the Sonos Move and was wondering if it was safe to play music from the move while it sat on the dock? Or is it better to just put it back on the dock when on standby and not in use? Thank you.

Dear Sonos and Comminity, I have a new idea for Sonos: The idea is to launch a subscription. For that subscription you will be able to make your own sonos functionality with like Raspberry PI's. More specefic you build a website where you can enter all your software details like the name and password for your WiFi. Then your site can generate an image what you can put on a SD Card and then put it in a supported device like a Raspberry PI. Then you will be able to get like the sonos multiroom functionality with a Raspberry pi and your own speakers. I know it is not realistic to just give it to the world. So you can make a subscription for like €5 p/m for 2 speakers, €10 p/m for like 8 speakers etc. This would be so handy for people who already have a speaker system but want to make a sonos compatible one. Alternatives that also will be okay are systems like a Sonos Connect but based on a Raspberry PI without an amplifier built in. So we can connect it to an existing amplifier or an act

I presume the answer is no, but can I combine my existing Play 1 (the old entry level speaker) with a One SL (the new entry level speaker) to set up surround speakers with a Sonos beam / playbar / or playbase?