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Grogun
Contributor I
November 21, 2019
Question

The "Settings/Services/Music & Content/Add a Service" selection is greyed out, inactive.

  • November 21, 2019
  • 5 replies
  • 597 views

Hi Team,  I tried adding another music service and the option is greyed out, inactive on my android Sonos controller.  I them went to check for system updates and it says I need an update, currently have Version 10.5.1 - Build 53371041.  Clicked on update and it took me to Google play store, which then presented two options - uninstall or open. Selected open and it cycled me back to controller to update, this loop went on for several tries and now I need your help. 

Thanks,

Chris M.

 

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    5 replies

    GrogunAuthor
    Contributor I
    November 21, 2019

    Forgot to mention my device is running Android 6.0.1

    GrogunAuthor
    Contributor I
    November 21, 2019

    Upon further investigation I have my answer - get a newer os as 6.0.1 has been deprecated .

      controlav
      controlav
      Lead Maestro
      November 21, 2019

      Yup. Imagine if instead of just disabling those options, you could click on them and get a nice message saying “your OS is too old” with a link to a fuller explanation. That would have saved you time and pain, right? I don’t understand why they have done it the way they have, which guarantees work for their Support team.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Jwwwwww
      Contributor I
      November 24, 2019

      Hi. Im having the same problem. How did you resolve this? 

      I cant add a music service as the option is greyed out on all controllers. I am trying to add Apple Music (cause sonos and spotify are woeful since update) via add a service but the option is grayed out. All controllers (ios, android and Windows) are the same. Well windows works but I have add apple music using IOS device first to work on sonos.

      And the option is greayed out on the IOS device as well. Im going in a  circle.

      controlav
      controlav
      Lead Maestro
      December 7, 2019

      @Jwwwwww sounds like your iOS device is too old to run the latest controller app, but something (the PC app at a guess) updated all your Players so now you are in the Twilight Zone, requiring a trip to the Apple store.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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