Spaces & Setups

Hi all, could not find a solution for this one by using the search function, so I have to ask myself. Right upfront: I very much appreciate everyone’s support. THANK YOU!    Config ( TV Room):  Beam  Sub  2 x One SL TV: Samsung the Frame 2019 (QE65LS03RAUXZG) The speakers are set up as a surround system for the Samsung the Frame 2019 TV via the Sonos app (bream connected via HDMI, rest through WiFi). Trueplay is activated. There are 5 more Sonos One connected to the WiFi throughout the whole flat.  So far, everything is working very smoothly. Except for…   Problem:  The surround sound in the TV Room seems to work as suppose while setting up Trueplay (the testing sounds work perfectly). However, as indicated... ...once I start watching e.g. Netflix there is no surround coming through the rear speakers (the 2 One SL) any more (but a very silent ‘mirrored sound’ form the front speaker (beam).  Dolby surround sound tests via Youtube clips do not work either (render the same result as descr

Hi   i have invested heavily in Sonos and have 2 x Connect Amps, 4 connects and 2 x Sonos 1’s as a stereo pair.    I want to add AirPlay to my setup so am thinking that if I add an Apple Airport Express, which now supports AirPlay 2, I should be able to stream content from my iPhone to my Sonos from apps such as BBC Sounds?    Will this work or have I got this wrong?   Thanks   James

Hi. I recently bought a Sonos beam to use with a Sony Bravia tv and for a few days it worked perfectly. The arc HDMI is connected properly and the Sony Bravia sync is on. Now it is cutting in and out, but mostly not connecting to the TV at all. When I restart it works for a moment then disconnects. It is horribly frustrating with two small children (!) and very disappointed considering all I’d heard about the Sonos beam. Please help. thanks

Hi I am able to take advantage of the trade up offer , I have a gen 1 play 5 am I able do get 30% off a play 5 room set ? many thanksMark

Sonos has just advised me that my ZonePlayer 100 will become a “Legacy Product” after May and will no longer be supported with software upgrades. Must I, in fact, replace it with a qualifying component if I want to continue driving my treasured Vienna Acoustics speakers as part of my Sonos system? What will happen if I leave the ZonePlayer in place? Will the rest of my system (two One SL’s & a Play 1) be affected negatively? The ZonePlayer still works perfectly, and I can't afford a new AMP amplifier, which will simply do the same thing and offer a bunch of other options I don't need. Will appreciate some advice.

I heard that owning a legacy product prevents you from receiving updates for your newer products, however there will be a way to “separate” them so you can still get the updates. Will this feature prevent you from grouping newer and old products together? Will you lose the ability to stream music to all your Sonos products in sync if you own older ones?   Having to choose between losing grouping between all products or not receiving updates for newer products sounds like an absolute deal breaker for me.  I read the “Clarifications” post but they do not answer the grouping ability. 

The recent combination of announcements - Bridges being made obsolete, the 30% discount in return for bricking a speaker and now the outmoding of the origins Play 5 makes me wonder if the entire ‘smart speaker’ business is going. I have a Play:5 and a Play:1 at home, and none of the rest of my family have any interest in using them. My wife listens to the radio or music via her iMac while working, while my two teenage daughters prefer Bluetooth speakers or just headphones while listening to music. Having Spotify and Broadband means they can stream whatever they like, whenever, so the idea of loading music onto the NAS drive seems pointless to them. It seems that just about every other connected device has the ability to play music now - whether a phone, a tablet or a TV, and software like Airplay means we can route that where we want, using any convenient combination of hardware and software that we want to use.  The recent Sonos announcements suggests to me that the idea of tying your

I have received an email from you, which includes the serial number of my unit, which informs me that my Connect is now a legacy product.  I an utterly amazed and disappointed to receive this message as I only bought this unit last September. I find this totally unacceptable for a unit I have owned for only 4 months. Please can you therefore answer the following questions:-   Should I demand my money back from the shop I bought it from or from you? I also bought a Playbase and associated base unit. How long before these become legacy products? How can I have any faith in Sonos after finding the expected future life of my unit is so short?  

I'm wondering when generation 2 play 5 will become Obsolete and wondering why I should even invest in it anymore because it will become obsolete when is that date

With Sonos planed obsolescence with older models (the upgrade your old play 5s for 30% discount on newer models - despite some products sold upto 2015 thing i read today - some 'legacy' products will stop working may 2020) When can i expect Sonos playbase / sub / play 1s (in 5.1 set up) to also stop being supported and require newer models? 2025? i would likely like to sell while they have some resale value to them.  

I have 2 Play 1s in my system and they show as being Modern, rather than Legacy. So that I can work out how long they will be supported, does anyone know when Sonos stopped selling them? My concern is, if it was, for example, 2 years ago then Sonos could announce they’re Legacy tomorrow and so they’d only have 3 years left of support. 

Is there a way to identify “Legacy” Sonos speakers via their serial number?

Has anyone here gone through the recycling process, confirmed it, had the 21 day countdown clock initiated, and actually received their 30% discount code? I have done so, and yet there is no promo code or discount applied during checkout, shown in my account, etc.?  Thanks.

I have two eligible devices to trade up and I do want to make new purchases but I’m not in a position to do so yet.  How long do I have?

So if I decide to stay in unsupported legacy mode how will I be able to administrate my system? Will I be able to add components? (I might get components from environmental friendly people) If not what happens if I also need to reset a component? Will that be bricked? Will there be a legacy controller for all systems?  

Just received the legacy email that tells me that half my 10 unit system will be obsolete from May.  So it appears that I can either pile more money into Sonos, accept that my modern equipment (less than 2 years old) will no longer be updated because I have the audacity of being a long term customer or go somewhere else.     So I can make an informed decision Sonos must now publish the support windows for all products currently available.  At least try to recover some credability.

Is there a button or gesture to mute the Sonos One on the speaker?

I’m finally ready to start unplugging old amps and getting rid of all these cords everywhere.  I’m far from an audiophile but have been underwhelmed by my wife’s Bose Bluetooth “smart” speaker so I’m trying to calibrate expectations. I think I want to start with my office which is currently just a pair of B&W 600 S3s (no sub) run off of an old Harmon Kardon receiver.  How would a pair of Play 1s compare to this setup acoustically with the highest quality streams from Spotify? J   A pair of Play 5s would probably be overkill for this space but I certainly don’t want to downgrade an already modest setup.  I’m also worried about the living room which is next where my wife wants small speakers that are “modern” and I’m worried the play 5’s might be too large for her although I can probably hide a sub somewhere if needed if she’s ok with Play 1s in the visible area.   Thanks.

I saw a slightly ambiguous reply last night from Sonos about this, but I would like it confirmed before I start shouting from the social media roof tops please…. I can’t afford to upgrade my 2 x Play5 G1 so I am going to be forced into the coexistence model where I have two separate Sonos systems (Legacy and Modern) on my home network. Does this mean that I will not be able to play music from a streaming service on my Modern system and then group it with speakers in the legacy system?  

Anyone use WD My Cloud Home and Sonos? I dont mind the limited views to Artist, Album and Genre but I wish they worked better. In Artist, this works on Artist, not Album Artist as it does in the main Sonos music view. So albums where artists duet with other artists get listed as separate entries.   And whilst new items get added, updates dont work well. I've been trying to collect incorrect tags for months. I know they are correct in the actual track itself. I've checked them in iTunes and Metatogger, they are correct. I've deleted and reported. I've kept Sonos open for six hours. I still have rogue genres.   And it doesnt support albums with multiple discs. And because of that, it sorts by track number. So track 1 from each disc is shown, then the 2s and then the 3s, etc. Bit rubbish. And as the updating tags doesnt work, this doesnt get corrected. All together, a bit shoddy.

If new Sonos products are purchased, how long will they receive software support?   I ask because it was never made clear that Sonos would intentionally cease to support products that work perfectly (aside from Sonos’s decision to cease supporting them).    

What will happen with my connect if iI will not accept the trade up.  Will my connect still function in the future ?  I do not need the feature that the port has !!   My connect is only a few years old and it does what it has to do ! What will happen in the future with my other sonos components ?Due to new firmware or other reasons will we have to buy new products ? Is this the way sonos is making business ?Hopely I'm wrong

I own 3 speakers gereration 1 + bridge.   You buy speakers 7-8 years ago and now they say: “ops, sorry, you can’t use them anymore?”   ABSOLUTELY  SHAME ON YOU SONOS YOU SHOULD BE EMBARRASSED

Sonos Community,  I have a 4 room Sonos setup that works well together and is linked to all my music accounts. I also have a Google Hub and multiple Google Homes and Minis in different rooms in the house. Is it possible to play a song on spotify (or any music service) across the entire network of speakers, both Google and Sonos, simultaneously? 

Before i buy a move i want to know the price of a new battery.Seems that nobody know's. I've asked in differend shop's and they don't know.Who can help me.