Spaces & Setups

A long time ago I ripped all my CDs in a less desirable format (that still played in Sonos). Now I am re-ripping them in a better format with a higher quality setting. The artist, album, and song titles are still the same. But the file names are different. Is there any way to bulk update my existing playlists or do I have to manually delete and then add every song again?

Can no longer add to, or create, a new playlist. An app ‘update’ is supposed to ENHANCE the user experience and not be regressive and make people dislike your product. PLEASE fix this and admit your error!

What are my options for using Sonos speakers without using the Sonos app?I have an Android phone. I have speakers throughout my house - ones, fives, sub, connect, beam, roam (the only one with BlueTooth). Since the new app “upgrade” I cannot shuffle play my YouTubeMusic library. I can only do that with playlists, which I don’t use much. 95% of my preferred listening is from my library (it’s why I build a library in the first place).I’ve already been highly upset that the Sonos app only accesses “liked” songs from the YTM library (which means I can only play 10% of my library), but now I can only play one song at a time without a shuffle option. My home stereo has been thrown back to the 1990s where I have to play one song or album at a time like I’m using CDs or vinyl.I’m hoping there is a way to play from my YTM app on my phone direct to my Sonos speakers?

I do like that you have introduced a web app as it makes it easier for me to control my system from more platforms (e.g. Linux). However, I don’t like that the system owner’s Sonos.com account is required to use the web app. I don’t want to give my Sonos.com account credentials to everyone in my household as a) it would essentially be giving them full admin control over the system if they use it with the mobile app and b) means there is greater chance of my Sonos.com account credentials being accidently leaked.Therefore please add in the ability to use the web app without the system owner’s Sonos.com account credentials. I don’t know the best way to achieve this, but here are a couple of options you might want to considerRelease a browser extension to enable the web app to connect to the Sonos system on the local network without signing into any Sonos.com account (like is possible with the mobile apps). Provide ability for system owner to create one or more additional non-admin account

Lots of comment here on how much the new aps are broken and/or dislikedI thought it might be useful to Sonos to get a sense of red line functionality. Functionality that - if not added back or fixed - will cause a user to abandon the product. Everyone will be different and that’s the point of this thread.I am also making the assumption that straight defects (laggy performance, disconnects, devices not found etc.) will be fixed within a reasonable timeframeI’ll start:Playlist/Queue management at least as functional as the last version Custom URLs for streaming radio. I’ve tried and rejected Roon because it didn't support this Local library access, browsing, searching at least as functional as the last versionPlease restrict to redline functionality and avoid venting. I too have spent a lot of money on my system and am less than happy at the moment. But if I cant get the above functionality to work then Sonos is no longer a fit for me

EVERYTHING WAS WORKING WELL!But then it wasn’t. I cannot get the ERA 100s to connect as SURROUNDS. I have rebooted and reset everything. The 100s show and the app walks me through setting them up but THERE WAS A PROBLEM.Any advice? Last try unplugged everything for a bit. ARC and SUB work fine with app or through TV.

Dear Sonos,How can I revert to the app I was using previously, the one with an Android widget and the basic functionality I rely on?Thank you. 

Sonos should roll back the new app right away.This is a ludicrous act of self harm.

Umm, what you’re suggesting is anything but seamless. 🤦‍♂️ [bad facepalm emoji]Ya’ know what WOULD be seamless? Enable us to use the wonderfully functional S2 v16.1 side-by-side with the new app, while you [WTF] “reintroduce many features.”

I have two fives grouped together as my line in for my tv. I have a one and symfonisk in two other rooms that are completely separate. When I updated to the new app, it suddenly grouped the all the speakers together under the line in input. It also defaults to those speakers with music rather than defaulting to my paired fives like it has always done with the old app. I have to manually change it every time I open the app and sometimes it doesn’t even work. I’ve had to unplug the other two speakers so the tv doesn’t play in other rooms. I can’t figure out how to get it back to just playing the two fives as line in. I never had a problem with this with the old app. 

Where has the alarm function gone? I’ve just upgraded my app and it’s vanished. How am I supposed to get up?

Buonasera,Da un po' di giorni ho riscontrato il seguente difetto su beam2.Ho un Philips 55 OLED 806/12 al quale ho collegato soundbar beam2 tramite cavo HDMI sulla porta HDMI earc.Come formato uscita digitale ho settato multicanale( bypass).Succede che ogni tanto nelle visioni di programmi stereo PCM l'audio salti per qualche secondo..Ho provato a staccare spina TV ma nulla.Ho notato che se metto uscita digitale solo multicanale,ricevo un suono dolby multi Channel pcm 2.0 e non salta...ma mi sembra di qualità inferiore, inoltre se lascio solo su multicanale non ricevo il dolby pro logic..che è migliore...quindi credo che l opzione migliore rimanga il multicanale beatstream che però ogni tanto mi fa saltare audio... soluzioni? Grazie mille 

Whilst my tv is playing through my arc speaker and shows on the app it is doing so then how do I play music on my roam and move using the app?

Linking era 100 to account. 

Does anyone know of an alternative app that works with Sonos products. This new app is horrible. 

Please bin the new app and let me have s2 back. I mostly listen a premium radio station and now I am unable too, aswell as numerous other issues.

This update is missing a lot of features that were previously available. We use this in our gym to manage our Sonos system. After the update FitRadio no longer works as none of the genres, playlists or favorite artists/DJ’s are visible. Even after removing and reauthorizing the service. So a paid for service is worthless currently. Pandora is limited in functionality after the update as well. Not sure the purpose of this update but Sonos should provide an opportunity to roll back or fix asap. 

This sorry saga has all the hallmarks of an 'abusive relationship' including gaslighting, coersive control, mistruths and neglect.   It has to rank pretty high in the list of worst commercial practices ever.  NETFLIX will probably in time make a 6 part documentary out of this. 😁.Meanwhile, stay courageous as Sonos would want you to be 😁 

I just updated to v 80.00.04 of the ios app and I can’t see any way to shuffle my entire music library. I can still do it from the desktop app and it will then work on the app but the queue comes up as empty and there appears to be no way to initiate a shuffle of the music library from the app.Am I missing something or is this somebody’s bright idea of an “improvement”?

I believe this move was Sonos trying to force previously satisfied customers into Sonos’ own, ad-supported, Spotify-lite ecosystem. Idiocy and incompetence are also plausible explanations, but I think this was a business decision they made explicitly.Either way, the new app is a disaster, and the bad faith continues in that Sonos have done nothing to delete this update and allow us to revert back to the prior controller app.I can no longer search my own library. I mean, seriously? I cannot build or edit queues of my own music. Seriously?Talk about destroying brand loyalty. Well done. Hundreds and hundreds of dollars spent building my system and now you’ve effectively burned it to the ground.FIX THIS.

I opened my Android phone yesterday and discovered my Sonos widgets were gone. I was going to just carry on using the Sonos app which, so far, works fine but the sleep timer feature is also gone. Will it and the widgets be reinstated? 

Bunch of 💩 s*** company. Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi all Initial thoughts on the new play.sonos.com. Good concept, I love the idea of having a web app that I can control from any browser. I used slimserver for 20 years and was used to doing this in a browser anyway. But it’s sooooooo slow. Really slow to navigate and to actually do anything, and you have to refresh the page to see what’s actually playing based on what you’ve chosen on other devices.I uninstalled the Windows app last week. Today I reinstalled it.Just my 2p.  Jim

S2 app updated and now can not get anything on Global Player. I have tried removing the Global Player and reloading signed in to Global still no change. Removed the Sonos app and reloaded nothing. Tried restating the system, router , iphone still nothing. Please can you tell me how I can resolve this as the new app does seem to have limited tools in settings. The only thing that has changed is the update to the S2 app ever thing worked correctly before the change.

I use the audible UK library.   This is accessible using the old S2 app.  Using the new Web app, this defaults to Audible.com and my library is no longer available.😝 Best descriptor for this catastrophic update: car crash, dumpster fire, piss up in a brewery.  You choose!