Spaces & Setups

As is evidenced by all of the posts here, the new App is not fit for purpose. This means that we, the users, need a plan of action to deliver all of the functionality we need. We need this in hours/days not weeks/months.The obvious solution is to backout the New App and redeliver the previous one.Please can someone from Sonos explain why this has not happened already?   

Where is the alarm?

I now have the new app  i quire like the interface and it is not "laggy". Ideally So os should have waited until sleep timer, alarms and music library index were properly integrated. Puzzling to understand their thinking - bad PR is Bad PR. I have one music service not working but I do believe this is a step forward.

How dare you call this an update.  Don’t you people ever check anything before you roll it out.Most of my playlists have disappeared. Navigating is 100% more difficult.I want my old version back otherwise ALL my costly Sonos gear is going straight in the small electrical recycling bin at the local tip - because that’s pretty much all it is worth now.You treat customers with contempt.

Despite my best efforts, the Sonos App has updated (WTF!). It's pretty awful.... Lots of missing or half-arsed features (eg. Playlists - you can only play from track 1 on to end - no way to reorder). It's sluggish with creaky sliding/Pop-up panels.   Aesthetically, it's gaudily awful with a mix of hard and overblown round edges. It's 'horrible. The sliding tiles induce a feeling of nausea after a while. Horizontal lists are edged with a strange mist-like effect - quite bizarre!Compared to other modern app interfaces, such as BLUOS, Roon, etc it has a long way to go. What a relief to return to the pure Material interface (a sort of modern Bauhaus of app design) of LMS. 

Please can someone tell me what I’m doing wrong because even though I believe I’ve turned off auto updates, both my iPad Pro and now one of my Android phones have been infected with this mess of a new version.I turned off auto updates in the app and also unchecked the option to allow auto update in the google playstore but this morning I now find that my main Android phone has this new version.I daren’t turn on the other phones in case they auto update and I’m left with a system that is totally unfit for purpose for my needs.

OMG!! What have you done Sonos. This new update is horrendous. Heads must roll and the old features reinstalled. The Sonos system is almost unusable. Awful.

Hardware approx 10 years old, running the S2 OS. The old app works absolutely fine but the “new Improved” app on either the iphone or iPad refuses to recognise any of them. Luckily my better half has not updated this awful app on her devices or she’d be marching straight to Sonos HQ. For now, having to control every speaker in the household via her device(s) or via a Windows laptop. Sonos should get the team that tested this application to issue a grovelling apology to everyone affected and sort this one out asap.

Have a few playlists that have more than 100 songs. in the new app when I recall those it seems only 100 are displayed. is this an error?

I can't believe I just received this email from Sonos 😱  

Catastrophe !!!!HonteComment ce naufrage est-il possible pour Sonos ? C'est très inquiétant pour ses clientsQue Sonos remette vite l'ancienne version a disposition. Cela ne dispense pas d'explications et d'excuses de la part de Sonos Moderator edit:Google Translate- Disaster !!!!ShameHow is this sinking possible for Sonos? This is very worrying for its customersSonos should quickly make the old version available. This does not excuse explanations and excuses from Sonos

Lost my radio stations and the app sucks like f* hell!how can I downgrade??

I just read an article at ZDNet which says that desktop apps are going away and there will only be the web app on desktops in future, with device config only possible in the mobile apps. That seems really bad news for local library support. The article seems so deferential to Sonos that I guess it is basically an op-ed.

My Bandcamp subscription to Peter Gabriel just dropped two more tracks onto the “Lunatics in the Big Room” bootleg he issued us. I can get the album up in the web player, but there is no way to play an individual track - all I can do is play the whole album and then skip the tracks I have already heard. What am I missing? The tracks look clickable, but clicking them does nothing, and the dot-menu is greyed out.  

The new app seems to no longer have an associated widget for home screen. This is a significant drop in functionality that is now missing. Anyone else calling for return of the widget?  Not to mention loss of some content services that I previously enjoyed 

Why has Sonos withdrawn support for 3rd party (e.g. Brennan) Music Libraries and pushed us onto web based services. I have 400+ albums and and have no desire to use organisations lie Amazon or Spotify. I cannot be alone with this situation. 

I cannot get to my music library using the new Sonos app (on iPhone)

Will the Era100’s produce more highs than the One SL’s and be noticeably different?

how is this company leaglly in business? after 5 hours with support i still cant use any of sonos products. support just tells you to keep resetting and trying to add speakers after knowing it hasnt worked te 10 times before. they then try to blame my isp, even though ebery single oher product on the planet worls fine EXCEPT sonos and they have no resolutions. after talking to  more agents on the phone the resolution they gave me?? try ressting it and re installing or borrow someones else device to set up speakersbe beacuse my s23 ultra wont work or my ipad or laptop. i cant wait to join a class action against this scam of a company

I know that the “associated product” is the first speaker that responds when starting a controller.  I’m simply expressing some frustration at how rudimentary that process is and how annoying it can be when you have a lot of Sonos products that you’ve accumulated for about a decade.  I have a mix of about a dozen speakers, with my oldest being ten year old Play:1s and my newest being an Arc. I notice that my Sonos controllers (both desktop and Android) are much, much more responsive when the associated product is the Arc or the newer Five. However, my controllers seem to have a knack for finding one of the older Play:1s.  The phone and desktop controllers consistently find the oldest speakers in my system when starting up and they’ll be sluggish and the queue is harder to manage.  When the associated product is one of the speakers I’ve added within the last couple years, the controller is much more responsive.  It’s a stark contrast.Like I said, I know how the associated product select

I was trying to add a Sonos Boost which had become disconnected from my system.  I reset the boost numerous times following the proper procedures.  Searching on the web, I found several references to simply “Add a Boost.”  But what no one clarified is that this option doesn’t automatically appear.   The Sonos Boost must first be correctly connected to the router, in my case a router extender, Orbi.The Sonos app on my iPhone only displayed the “Add a Boost” box option from Settings...System… “once” I connected the Sonos Boost directly to the router extender hardware that provides a WiFi mesh.  Connecting the Sonos Boost directly to the main router apparently was an incorrect configuration.  If you’re not seeing the option, try checking your connection to the router.

Hi, I have a Panasonic 50HX800 used for streaming video and music from Apple TV 4K (Netflix with subtitles, Spotify, podcasts, my own music on a server). My budget is limited.The TV sounds better than expected with speech (film dialogue, podcasts), which is the most important for me (I study languages), while music is not great (tolerable, for a while). My options:invest in a used Beam gen 1. now (currently around 130€/$) wait/save and invest in a used Beam gen. 2 (330 €) wait/save and invest in a used Sub Mini (alas, 350 €) start with a less-expensive sub a combination of the above.Panasonic has a headphone-out that doubles as a subwoofer-out (which I understand requires an active sub, but I’m not sure if a Sub Mini alone can be an option).I would needsuggestions for a setup that would improve my audio in a foreseeable future clarification: is there a risk of experiencing out-of-synch audio and video/subtitles? (it would be the worst scenario if it happens and cannot be fixed)I am a n

Hello. I have been using a single Era 300 to listen to music but have recently purchased a Sub Mini and Beam gen 2. My thinking was I could connect the sub to the Era 300 when listening to music and to the Beam when watching TV. This doesn't seem to be possible, though. The sub connects to ether the Era or Beam and can't be easily swapped. Does anyone have a solution, or any thoughts on how best to use this combination? Thank you in advance!

I have a stereo pair of wall-mounted Play:3 speakers in the corners of a 7x5m room. They are approximately 20cm from the ceiling and 20cm in from the outside wall as shown by the red markings on the floor plan below. I have high-level power outlets just behind the speakers to avoid cables running up/down the wall.I feel it’s time to upgrade from the Play:3s (especially with Sonos offering discount for trading up) but don’t know what to buy. Whatever I choose needs to be able to fill the room reasonable well for social gatherings, which the Play:3s just about do.I was thinking a pair Era 300s, but Sonos advise more space above the speaker than I have - will this be OK or am I paying for the spatial and not being able to use it? Would a pair of Era 100s be man-enough for a room this size? Would a mini-sub help? Perhaps a pair of Move 2s (or even Move 1s if I can find any), although this feels like I’m paying for the mobility and not using it? A pair of Fives would certainly be a step up,