Spaces & Setups

I have in my living room Sonos Playbase, Sonos Sub and 2 Ikea as surround speakers. When I play with sonos app to livingroom randomly my sub and surrounds stop playing. The will resume play after a while, randomly or not or after I pause and start music again in app. Also very frequently whole setup will cut last 10 sec of every song. I’ve changing 2.4g channel, I have connect playbase with ethernet, did factory reset, removed from alexa and from homekit, test it - same. Even now I’ve grouped living room with two other Play 5 in other room, and again the same, no sum, no surrounds, cutting the end. Wifi hotspot within 10m, Internet 940 Mbps/100 Mbps.One more thing, when playpase is streaming from TV, I don’t recall this issue.This is diagnostic the number: 561759515  

Hi all, Today I purchased a pair of QED Reference XT40i cables which are terminated with Airloc Banana Plugs. They go all the way into the terminals on my speakers (KEF LS50). I wanted to ask anyone who is using Banana plugs with their CONNECT:AMP if the banana plugs go all the way in, flush with the speaker terminals - or if they slightly protude? Have pushed as hard as possible, but thought it best to check before risking damage to the plugs … Thanks.

I recently purchased the Sonos app 2nd edition  to play music on my patio speakers.  Unfortunately the amp can only work with the S1 app while everything else I had works on the S2 app.  I’m guessing due to this and not wanting to spend the money for the upgrade, I need to have everyone back on the S1 app.  Anyone know what I need to do to do this?  Do I have to delete the Sonos S2 app and add all of my products to the S1?  Any help would be greatly appreciated!  

We have an Arc connected to an LG CX and we experience occasional intermittent sound (regardless of encoding) that requires us to turn off the TV to fix.  We have the latest LG CX and Sonos software.  We are using eArc.

Hi got my arc Wednesday connected it to tv through hdmi arc port turned on sky q all was fine until I wanted to watch a film on Netflix or Disney + app through sky, there sound when watching trailers but no sound once I select a film to watch, any help would be much appreciated 

Hi––I’ve had my Port for a few weeks now and am experiencing the kind of drop out that is described in many other discussions. I’ve tried many of the suggested solutions with no improvement. Would love some help. This is pretty frustrating. Many thanks!Diagnostic = 1460156327 Best,David

Are refurbished products really like new? Are these faulty products which have been repaired and/or returns from customers under the 100 day return policy?

I like to listen to radio planeta from spain from my sonos in the UK. Its stopped playing along with other stations. Any idea why?

I have been playing some Dolby Atmos content via iTunes Movies (Apple TV) on an LG C9. I get all the notifications Atmos is playing. I think it sounds incredible and really good at placing sound left to right but I have yet to hear anything from above.What are my expectations from sound bouncing from above? I cannot distinguish anything from above even when watching scenes known for their great height Atmos effects.I am wondering if there is any set distance from the TV required, and what are people’s experiences with the height of Atmos? Should I be hearing sound from above because at the moment it all sounds around my head height coming forward from the bar.

We have two Sonos setups, one in our apartment/office and one in our farm-house. Both sites are connected with VPN and use different IP-networks (192.168.17.0/24 for apartment and 192.168.16.0/24 for the farm).Since the Controller application or iOS apps are connecting to the last known IP, we have firewall rules blocking the Sonos-devices from sending traffic in the VPN tunnel so the iOS app will be slow to start when moving between sites since it is scanning the local network. This has been working for years.Now after the 12.1 update we have noticed that the Music Library settings are the same at both sites, leading to problems for us since the NAS:es at each site are not reachable due to the firewall in the VPN. Both system list the NAS in the 192.168.16.0 network when before 12.1 they listed the local NAS. I have tried removing the Music library setting and re-adding at each site, but the setting shows up at each site leading me to think it travels now with the iOS app instead of b

Trying to decide which speaker to add next, another Five or the Subwoofer. I have a Five hooked up to my turntable which is where I play a lot of music. I have a couple of Sonos Ones placed in other spots of my main living area along with a Beam for my TV. The single Five sounds good coming from my U-Turn Orbit turntable but I know it can sound better by adding to the system. Eventually I’ll get both another Five and the Sub but for now which one would better improve the sound coming from my turntable?

The ring will not charge my move any more (I’ve had it for 3-4 months, and this started happening a week ago).   the Ubsc charger will charge the device. But not the ring.  No charging light comes on while it’s on the ring.  Help!

As the topic states, this started happening recently and it is completely unwanted and IMHO inappropriate.   Anyone else having a problem with this on the current Sonos controller (both MacOS and iOS)?   

I have a Sonos Gen 1 System comprising Playbar, 2 Play 1’s, Play 5, Sub and Connect Amp. If I want to start to upgrade to later Generation equipment where is the best place to start. I have heard that Play 5 Gen 2 is best. But is this correct?Will the Sonos 2 App work with a mix of Gen 1 and Gen 2 equipment?

Hi, I received my sonos arc and I am trying to connect it to an LG OLED65CXPUA.To do so I connected the to hdmi 2 on the LG since that is the eArc port.  The when I select hdmi arc on the LG, I don't see the options to select pass through and eArc as I am supposed.Also, and you tell me how to test the sonos to ensure it is outputting dolby atmos and how to tune it?

Is there a way I can track orders made as guest. I am getting below mentioned error when I try to search for the order. Am I missing something ?I am using the OrderID from order confirmation email.“No Order records could be found for that email address and order number combination.”

I have just been advised by Google that the Google Play Music service will be suspended later this year and replaced by YouTube Music.  Their advice is to transfer my Google Play Music library to YouTube Music, and they have provided tools to do so. My question is this. My current Google Play Music subscription is a free one, providing storage for a 50k song library which I can access directly through my Sonos systems.  Sonos only currently provides YouTube Music access to Premium (chargeable) accounts.  So with this change, will Sonos extend its support to free YouTube Music account holders?  

I’ve been using Tune In via my Sonos app and software for many years now with much success. I’m currently using the Sonos S1 Controller on my laptop and the app on my Samsung S8 Android phone. Most of the Tune In stations work fine but when I went to listen to the Auburn Football pregame show this past Saturday afternoon on Tune In via  the Sonos S1 Controller or app I got a message that said - Auburn Football and below that - Auburn University - AUSN Identifier 1. This is the first time I haven’t been able to listen to the Auburn pregame show using Sonos and Tune In so I was surprised. For the most part any other Tune In station on Sonos worked perfectly fine. I deleted the Auburn Network on Tune In and added Auburn Football back but no luck. I’m still getting the same message and no audio - Auburn University - AUSN Identifier 1. Can you please help me to resolve this issue? Thanks very much. 

Bonjour, Je souhaite vous dire que je trouve scandaleux de devoir supporter de la publicité sur les chaines SONOS. Autant je peux la supporter pour un service gratuit, autant je vous rappelle que SONOS est payant !

Hi, it’s probably allready asked before but I couldn’t find an answer that solved my problem.I have a Samsung the Frame 2020 TV connected with a Sonos Beam and 2x One SL. The beam is connected to the tv through the ARC port with the provided HDMI cable.The beam keeps connecting/disconnecting to the TV. When I watch tv it reconnects every 30 seconds, which causes the sound to jump from tv speakers to Sonos and back several times a minute. I tried changing cables, reconnecting the setup, readded the beam to my netwerk but this doesn’t solve the problem. Sometimes it goes well for an evening but then next day it happens again. Anybody with advice or tips that I can try ? Thanks !

Can night mode to be schedulled? Same like on the mobile phones.

I currently have a sonos beam and on old sonos connect.The connect is wired to a 12 zone amp that powers 4 additional stereo speakers throughout the house and yard.They play music in sync just fine, but if I watch TV, there is a delay with the audio that goes through the connect.If I upgrade my connect to a “port”; what are my configuration options to get everything to play well with the beam soundbar?  Ideally I’d like to be able to have it configured at the lower end to handle the bass a bit more.The play 1’s I bought initially as surround, but I like them better as bedroom/office speakers for party mode/background music. 

I understand Sonos is discontinuing the Play 1 model which is a real shame as it is a great little speaker and I never felt the need for the voice activated controls of the Sonos 1. I purchased a couple of Play 1s a couple of years ago with the intention of adding more as and when I could afford. Now I find it they are being discontinued and that even if I buy the Sonos 1, it won’t pair with the Play 1. Is this right and if so, what solution as I want multi room speaker play without having to start again from scratch?

Will a Sonos Beam lose its Trueplay settings after a power cut?TIA   Modified in accordance with the community guidelines.

I have a 16X30 Kitchen and wondering what the best set up is for music. My tastes go to Country, Funk, Brass Bands and softer rock. Do I want a pair of 5’s or 1’s with a sub?