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spenkey
Contributor I
October 9, 2020
Question

How to track orders made as guest?

Is there a way I can track orders made as guest. 
I am getting below mentioned error when I try to search for the order. Am I missing something ?
I am using the OrderID from order confirmation email.

“No Order records could be found for that email address and order number combination.”

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1 reply

Paul A
Paul A
Retired Sonos Staff
October 9, 2020

Hi @spenkey.

Welcome to the Sonos Community and thanks for reaching out to us., I understand that you wanted to keep track of your purchases through our online website. Let me direct you to the right Sonos Team who can help you with your inquiry.

I would like to recommend contacting our sales team @ +18006802345 option 4. They have all the tools necessary to help answer your questions and track your order online. 

I hope this helps.

Please do not hesitate to reach out or create a new topic if you still have further questions or concerns. We are always here to help out.

Thanks,

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