Spaces & Setups

If I turn on the radio on my sonas beam and then turn it off ,it doesn't automatically go back to playing the TV audio.Any ideas where I'm going wrong 

Hi all,I’ve recently activated the 30% discount to replace an old ZP80, ZP100 and Play:5. I’m ready to upgrade my system to S2, but this required removal of some other components from my system, which I can do without but might choose to upgrade later.  Will these components remain visible on my account and, therefore, be ‘upgradable’ in future should the offer still exist? Thanks in advance for your help. 

I have a play bar connected to two play ones in one room and a play 3 in another room. The play 3 is connected to a WiFi router. What the easiest way to connect a turntable to my system and what would I need. 

I have a Samsung UE55MU7000 TV and have just purchased an Arc, Sub and 2x SL1’s.  I can get Dolby Digital + output when I check on my system app but even with output on Disney + app which is supposed to be Atmos I still only get DD+.  Is it the TV blocking the Atmos ? 

Hi Guys.So, I have a beam directly wired to LAN. Is it required to have Wifi ENABLED on the Beam in order to get this to pair to Play:1s for surround?  I’ve been messing around and when I disable Wifi on the beam (the play:1’s are wireless) I can’t seem to get them to work.  When I enable the wifi, the surround setup in the S2 app seems to fail, but then after it fails it kicks in and starts working as surrounds.  Any thoughts on this?Thanks!

How can I add my Crosley Cruiser Deluxe Turntable via Bluetooth or RCA Out to my Sonos Playbar, Sub & Sonos Ones?

HiI’d like to connect a CD player to my Sonos ecosystem.  I have one Play 5, two Play 3, and two Play 1.  I already have a turntable plugged into the Play 5 as a line in.  I’ve seen other suggestions that I should rip all of my CDs as the solution, but I don’t want to do that.  I actually like the CD disc format and related cases with cover art.  Is there any way the Play 5 can share both the turntable and CD player with some sort of “line in splitter” or do I need something else for just the CD player - for example a Connect or something else?  I think I read Connect may be discontinued(?), but did it ever work for this purpose?Thanks.

When playing Sirius XM stations using the S2 controller the current song is not displaying correctly. Is this a Sirius or Sonos issue? Seems to have started after I upgraded to the S2 controller.  Anyone else running into this?

We are looking to set up a system in an office environment.  We will be providing ceiling speakers in individual offices, and connecting each office to a Port device.  Those Port devices will be controlled by a multichannel amplifier.  The individual users will have control of their speaker through the Sonos app over wifi.  Is there a way to only allow the users access to their Port/speaker, and no others?

I have had Sonos for a couple of years had issues with it off and on recently i added a beam and sub to my 2 play 1 in my living room and now I have nothing but problems.  Most of the time the beam won’t show up but when it finally does one of the other speakers or sub won’t show up. I have tried everything (reboot router remove all speakers and add them again etc.) to get it working, I bought a boost to see if that would help but it did nothing. What is wrong with these why don’t they work I am ready to go out and buy a different brand that works.

I have the LG CX77 and a Sonos arc connetec. I have Chromecast on HDMI 1. When I watch a movie on Netflix using Chromecast - I get great sound through the arc (surround). But when watching am movie using the built in Netflix App or watching cable - I dont get good sound. Is there a way to configure the sound to be better / consistent with my Chromecast expereince?

I have seen a couple of people finding solutions to setting up the Sonos Beam with a TV with no Arc or Optical in. I do obviously need a converter and i didn't want to buy the wrong one, so i’m reaching out for some assistance. the TV is a 2013 Toshiba model: 50L5300UCI have attached a picture with the back of the TV, which converter would work ?Appreciate the help in advance!  

Hello, I’m DJing with a DDJ 1000 and i’m interested in buying a SONOS FIVE for my small living room. My main need is to have no latency. I saw that the SONOS FIVE has a AUX IN, but I also heard that the SONOS FIVE has a 70ms latency with its Wi-Fi connection. Is it possible to confirm to me that with the AUX IN, there is no latency ? Thanking you in advance for your answer !

Since this morning :my Beam is no longer recognized by my Samsung EU46ES7000 TVTherefore it does not work anymore with my TVConnection : HDMI ARC (CEC Anynet+)

Hello, as everyone, I’m excited about the Sonos arc capability, but unable to directly find an answer to my question from the internet.  I currently have a Sony OLED A8F with HDMI Arc and mainly utilize a sony bluray player and Apple 4K TV for my movie and streaming.   My question is, I am aware that my TV will only be able to deliver at best DD Plus Atmos to the Arc due to HDMI ARC.  However, I am curious if I bought an AV receiver with HDMI 2.1 capability if it is possible to deliver the Dolby TrueHD Atmos to the Sonos Arc this way?  I already am looking for options as the Sony bluray player I have delivers gorgeous Dolby vision to my TV, but it can’t deliver surround sound to my Sonos as it can’t convert DTS:X to Dolby (and thus I generally use my apple TV), so I am looking for a receiver that can convert that as well.  Anyways, I understand there are a lot of variables at play, I just want to deliver Dolby TrueHD to a sonos Arc via an AV receiver and am curious if that is possible

Hello. I just bought the SONOS ARC soundbar. I connected it to an LG OLED C9 PLA via eARC and it works perfectly, but if I want to change the sound output from the TV to a headset, or to the TV speakers, after a few seconds, the bar dominates the connection and automatically switches back to the eARC output, beeing impossible to use headphones without disconnecting the HDMI.Are there any configuration options to prevent eARC from dominating the audio output?Thanks

Sonos Web portal and users account should be improved to allow backorders or any orders not shipped to be cancelled.  As of today, even Chat Support was unable to assist me in cancellation of my order.  The service rep stated my request to cancel ordered had to be elevated...seriously!  

I have just bought my Sonos Arc and paid the Virgin 360 remote so I can change the volume. This function worked for about 1 week, then all of a sudden, I was not able to change the volume of my sonos arc using the Virgin 360 remote. I tried to re-pair the Sonos Arc and Virgin 360 remote, replaced the batteries in the remote and reboot the virgin box. None of this works, when it worked for about 1 week.  Please can someone advise on this issue?  

I have two sets of wired speakers with my current stereo system, but I would like to move to the Sonos system so that I can control music remotely and in different rooms.  I have looked at the Sonos Amp, however most of the time I will not want to have music playing on both sets of wired speakers I have at the same time.  It looks like the Amp does not give me the option of playing music through only one set of the speakers at a time.  What are my options?  Speaker switch?Also, if I did go with the Amp, could I install a pair of Sonos wireless speakers and have it playing the same music that is playing through my wired speakers?Thank you in advance for any heip you can give.

hi, with your  trade in scheme, can I trade an old connect, for a new amp, if so could you tell me the price.

New Arc with Sub and two One SL speakers unboxed today tried to set them setup and got nothing but irritation. The Arc connects through the app on android and I get sound from the TV through the Arc. I can connect the sub and speaker with the android app but when I try to add them to the Arc they simply will not connect. Everything is connected to the same subnet the android devices and all the speakers.  I have tried on two android devices, uninstalled the app and re-installed the app on both devices, restarting both android devices multiple time including between the uninstall, lost count of the number of times I have reset all of the Sonos components by powering them off and holding the connect button on power on. I moved the access point right next to the speakers, tried an ethernet connection directly to the speakers and restarted the access point several times nothing seems to work to get the sub and surround connected to the Arc. When I open the app on android in system to the r

I’m interested in the Surround Set, which has 4 products within it (Arc, Sub, 2x One SL). I also have a bunch of 30% upgrade discounts available, and plan to use them.If I buy the Surround Set, does it use up one of my upgrade discounts, or 4 of them? 

I received a Sonos Arc Shadow soundbar for Christmas and added some Sono One SL speakers.  How can I control the soundbar and speakers at the same time with my remote? I have a Samsung Smart TV. When I want to mute the speakers, it only mutes the soundbar.  Once TV turned off and turned back it only turns on the sound for the sound bar.  Can they all be sync to work the same?

New member here.  Playing music from my MAC and connecting to my Sonos Amp from 3.5mm out of MAC to double RCA connections on the Amp.  Does the Sonos Amp have a DAC inside of it that overrides the subpar MAC DAC or is the DAC from the MAC converting digital to analog and that is what’s going into the Sonos Amp?  Same question about the PORT?  Does the PORT have a DAC internal to it? 

Hi Team,      I have 4k projector which supports only ARC. I am looking for Sonos eARC , I know the current version doen’t support this compatibility to enjoy the Atmos. In future is there is any plan to support this similar to https://www.hdfury.uk/product/hdfury-arcana/ , If so I can wait for it , please help me to rectify this problem.Thanks