Spaces & Setups

Hi, I have a beam and 2 play 1’s as my TV setup connected to HDMI ARC. Been working fine for over a year and I haven’t changed any settings I have audio ouput set to follow content so depending on channel/show it will change from Stereo PCM to Dolby 2.0 and 5.1. However all of a sudden when changing channel or entering an app eg Netflix where the output is changing between one of these there is a sharp bleep noise lasting 1-2 seconds which is pretty unpleasant almost everytime you change channels. Any assistance? I don’t want to have to change audio settings to just pcm as kind of defeats the surround sound point! Thank you

I bought a white sub on Monday last which payment was taken for straight away. There was a notice that it wouldn’t be dispatched until the following day due to update of the website however it hasn’t been dispatched yet. Is this unusual or anyone know what’s going on.  

Hi, I am currently using a sonos beam under the screen with two sonos one on each side of my couch and a sub beside my couch for my home theatre setup I am remodeling my home and would love to replace the beam with 2 in-wall speakers placed on each side of the screen and replace the two sonos one with two in-ceiling speakers placed on top of the couch and keep my sub near the screen. Can this be accomplished with only one sonos amp? 

Hi all!Once again today I was disapointed in he sound of simple stereo pcm signal on my playbar, play 3s and sub. Over 60 percent volume, tiny, tiny sound. Why the Sonos engineers can not enable the feature of simple stereo? Four speakers in my playbar become left and the other four right channel. I want this so badNeven

I recently tried to track my order, which I’ve done periodically since making my order. Normally I just see that my item is “backordered.” However, as of yesterday I’m told “Order not found” when trying to track my order. I placed my order on 3/27 with an expected ship date of 4/8. I’ve received 2 emails stating “Not to worry. We’re still on it.” I understand there are shipping delays, but the projected date is now almost a month past due. Now it appears they may have just cancelled my order - no communication, nothing. I may be overreacting but has this happened to anyone else?  P.S. I do have an email into support - just covering all my bases…

Hi there,I am getting ready to do a big back yard landscaping overhaul. Part of the upgrade is to replace the old 2 pool speakers that were behind the two vents in the attic that faced the patio and pool…Those vents are going away and I was planning on mounting the 2 new outdoor sonance speakers under the eaves in slightly different locations as I don’t want the new speakers to be hovering over my new doors. Attached is a pic that I marked up… you’ll see where the old and new are going to be. I have two questions:Is having 2 outdoor Sonance speakers going to cover the area over the pool and patio? The Sonance speakers are just about the same size as the old ones that were 20 years old so I am assuming it’ll be great.   Does the Sonance outdoor speaker have True Play and can I adjust the EQ?Any feedback would be greatly appreciated. Thank you!Derrek 

Is there any posibility that the screensaver shown when the Beam is selected as an HDMI input on your TV could be modified? I know it’s a bit retro and perhaps not too cool, but something like a spectrum analyser, or at least some colour nice...

Sonos Europe me debe 4.808,94 € del pedido 103755494 que pagué con VISA y que anularon sin motivo. Solicito ayuda de algún responsable serio de SONOS para que me ayude a recuperar mi dinero.He hablado muchas veces con Sonos Europe en Holanda,  con el señor EMILIO, y también les he enviado multitud de mensajes, pero no me devuelven mi dinero.Ruego que me ayuden.Soy Ramón García BernasconiResido en Madrid, EspañaGracias. Moderator Note: Modified in accordance with the Community Code of Conduct (Name, address, email and tel removed)

I have the track showing from My Cloud but not sure how to shuffle tracks as I could with old NAS

Hi,I have a DLINK 320 NAS and 2 Sonos Play 1’s. I have my Music stored in a folder Volume_1\Media\Sonos followed by a Folder for each Artist. Its been like this for several years with almost no issues. About a month ago I noticed I’d lost all my Music on my Sonos with the exception of one Album. I looked on my NAS and all the media had been deleted, All my other stuff on my NAS had not changed. I copied the music back again from another drive and bizarrely the next day it had been deleted again.So I did the same thing again, the next day all my Music had been deleted from the NAS. The other stuff was still intact. Since then I’ve re-imaged my NAS and rebuilt it 3 or 4 times with a 3rd Party image which didn’t work very well with Sonos, I’ve gone back to the original DLINK image, reformatted my NAS and copied over the Music once again, and today the Music I added yesterday has been deleted again this morning. I’m loathed to buy another NAS as not 100% sure it will fix the problem, any i

Hello friends,I own a Beam 1gen working with 2xOne SL as surround speakers.When I play movies encoded with AAC 5.1, the audio is played on the Sonos system as Stereo PCM. I understand this is due to Sonos not licensing AAC audio.Howeve, today I read that the Beam 2gen and the Arc are both compatible with Multichannel PCM and Dolby Multichannel PCM. Does this mean the Beam 2gen and the Arc will play media encoded with AAC 5.1 audio as Multichannel PCM?Hope someone can clear this up for me.

Our current system is mainly s1.  We want to add home theater to our system and still be able to use the old products with it.  What are our options?

Long standing podcast suddenly won't play. How do I fix it?

i found a Sonos Play:5 discarded on side of road.  Can i upgrade it?

HalloI’m testing a Sonos system composed of : ARC+SUB (3 gen)+ 2 ONE SL as surround (connectede by Arcana to a Tv Plasma Panasonic and as source : Bluray Player and Apple tv 4K).my question is: when I switch off the tv and Apple tv or Blu ray player is not clear to me if I have to switch off all the Sonos components or it remains always in stand-by (for example the Sonos One SL has a white led always on)thanks in advance for your support 

I’ll start by saying I really can’t stand watching or listening to broadcast ads. I don’t listen to commercial radio. I don’t watch commercial television. I happily buy albums through Bandcamp to support artists directly, and to discover new music I pay for a streaming service which is ad free. I also really love some of the Community Radio stations that operate in my home city and want to keep listening to them at home.   A few months ago my Sonos system has started playing ads when I first connect to one of the community radio stations it happens whether I connect via my Google Assistant, or manually select the stations  through the app. I’ve tried to bypass this by “adding radio stations” directly via the direct URL as is recommended in some other comments on the forum, but this doesn’t do anything to stop the ads. I’ve also added the stations through the Sonos Radio service, rather than the TuneIn service, but I still get the TuneIn ads. In the end I decided whilst frustrating, I c

Hi, I've got my Sonos Move for about a month, quite happy overall, but there are some features I don't understand, and maybe my system is faulty, but the speakers does not capture certain sounds at all, which means that I'm only listening to 3/4 of the total instrumentation. For example, I was listening to the song "FEEL." by Kendrick Llamar. In the intro there are some heavy bass drum kicks and some warped vocals, however the ambient guitar chords in the background is barely captured at all, which ruins the atmosphere of the song for me. My Phone speakers does this better. I have no idea how to bring forward that sound, and it appears in other songs as well, and I'm guessing it's with similar sounds scapes, where the bass and rythm section is overpowering the more subtle ambient background stuff. I've played around with the already limited EQ system, but I've got to compromise on other sounds, which creates other issues.. Would appreciate any tips! 

Sorry for the naive question - searched for it but didn’t see.  I’m setting up a system with wired rear in-ceiling speakers and plan to connect this to an ARC soundbar (& will have a sub).  Do I need to buy an amp?  For that matter, will the wired rear speakers plug into the ARC? Thanks for any help!

The Sonos app sucks. Either it can’t add songs to my queue or it can’t even Airplay my Spotify onto my Soundbar. Most useless products ever. Don’t do it.

Does anyone know the meaning of the blue dot?  New content maybe?  But if so how to ID?  Thanks. 

Keep losing sound from my Arc after loud pop.  Diagnostics ticket 182111920 and 1452917050Please advise 

Thinking about expanding my Sonos system and looking for adviceCurrently we have Sonos Move which lives in the kitchen and follows us to patio/ pool as well.  However there are many situations when we would like to have music in the kitchen and patio at the same time.  So I’m considering 2 options. 1.) buy a new Move that will live in the bedroom. When we want music on the patio we will bring this one out and still have the original Move in the kitchen. 2.) buy a new Five for the kitchen and shift the Move to the bedroom/ patio duty. Any recommendations?  How much better would the sound in the kitchen bee with a Five vs Move?  Will the Five take up significantly more counter space in the kitchen?  Anything else to consider?

I have been a Sonos user for years.My music library has been on the same Synology NAS for all those years.Now, I can add that music library (via //10.0.1.55/music) no longer to my Macbook Pro.I can add it to my iPad and iPhone, though,What to do? 

Hi,I have an old Connect Amp that does not support Apple Airplay, wondering if there is an adapter that could be plugged into the input jack that might make it work? 

Hi,I’m going to buy a second hand product.Is there a way to check the device Serial Number?Here the S/N: [removed]Thanks