Spaces & Setups

Is anyone else unable to play BBC radio via Alexa assistant on their Sonos speakers? It keeps asking me to link my BBC sounds account and I've tried disabling and enabling it again and again and no improvement. 

Just tried to use Trueplay Tuning on my Arc system and I got the message regarding it is not yet supported on this iPhone. I have the iPhone 14 Pro. I assume a software update will be coming soon for Sonos similar to what happened with the iPhone 12.  Less of a question and more of a PSA

I have music and audio books stored on my NAS.  I previously ran a Samba docker container so I could share this content with my S1 system and SMB 1.0.  Though I didn’t use it a ton so it may have been broken then; not sure.  I just upgraded to S2.  I can index my Audio Books and Music folders with Sonos directly on the NAS (not the docker container) but only some books play back; others consistently fail.  Not sure why.  Anybody know of limits of file size?  These are all in the same “Audio Books” folder.  The files that work are smaller (200mb or so) but small files have also failed.  I can access that share with the same user account Sonos uses and copy the file so I don’t think it is a permissions issue. Separately, I run Owntone on my network (iTunes server).  But apparently it doesn’t support DLNA.I have Plex but am hesitant to enable Remote Access.What is the best way to expose my Audio Books and Music to Sonos?Any good docker containers of DLNA servers that I could run that Sono

I am working with the low voltage installer currently on a plan for speaker placement. I will be putting in ceiling speakers in various places, but the one area I need some clarification on is the main living room.My planned setup is as follows:TV, Arc Soundbar, Sub and x2 Wall Speakers connected to a Sonos Amp as surroundCurrently on the plan all speaker wiring is home run back to a panel in the basement. I had planned to put multiple sonos amps in that location wired to ethernet. Can I do this with the TV surrounds as well? It is unclear to me if they need to be physically connected to the TV/Arc or if being on the same network will allow me to pair them up as surrounds. This obviously changes where I would home run that speaker pair to.Thanks!

I just got my Sonos Move and I can connect using my Android via WIFI but I am unable to connect using my Mac via WIFI, and I would like to be able to listen to Apple Music from my Mac

Hi all, I get an error saying Trueplay not available on my device. I am using an iPhone 14 running iOS 16.1.2. Anybody know the what/why?Thanks!  

Sonos Move won’t charge and orange light remains on constantly.  I am unable to turn off/reset either.Am I ok to remove battery whilst orange light remains on?

Last year I installed a Sonos Port in my house which is connected to a home speaker system. Recently, I have purchased a Dj mixer, more specifically the Allen & Heath Xone 23C which I use with a pair of CD Players, the Pioneer XDJ 700’s, and I am wondering if there is anyway to connect those to the Sonos Port so that I could play music through the home speakers? I attached pictures below showing the ports on both the Xone 23C and the XDJ 700's. 

I have an Arc and a pair of Fives in the same room. I use the Arc for the TV and the Fives for music (the Arc and Fives aren’t paired with each other and i don’t use them at the same time for TV or music).Question: Could I pair the Sub Mini with the Arc so that I get the bass when watching TV and also pair with the Fives for listening to music?

Puedo conectar trueplay al conjunto de altavoces sonos Ray, sub mini y dos one SL

I’m looking for a consolidated tutorial, or instructions for setting up a network music library accessible by Sonos devices.  Something that will at least cover the basic requirements, system compatibility, etc.I know this is a wide open topic, and dependent on OS and hardware, but I find myself starting from scratch, searching through other’s mistakes and questions, trying to solve problems that should be basic knowledge.

Do I need to Uninstall the app then re install? 

Is there a way to create a playlist from your PC?I can do it from my android app ok on my phone but not on my PC which is weird

What’s the firmware needed run existing products on S2

Help please:I’ve just purchased a Beam Gen1 so I can finally use some Play 1s as home theatre setup, Beam and play1s are set up and playing music nicely in the room.I have now placed an Amazon Basics Audio Extractor between MacBook and BenQ W2000 projector and then the Sonos Optic to HDMI adaptor connected to the Optic port of the Audio Extractor, HDMI cable then runs to to the Beam mounted above the projected screen. However the sound still goes to the projector instead of the Beam. Everything has power Reviews on the Amazon Basics Audio Extractor suggest it should work: https://www.amazon.co.uk/AmazonBasics-Audio-Stereo-Extractor-Converter/dp/B07KRWYN4R/ref=sr_1_1_sspa?keywords=amazon+basics+hdmi+audio+extractor&qid=1670661139&sr=8-1-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1 Am I missing something? 

Hey guys,While I have Sonos Beam gen2 connected with LG via HDMI (eARC) I can’t select any other output device e.g. bluetooth headphones. I can technically select it in TV menu for like 5 seconds, and then output switched back to HDMI (eARC). Is it a bug or feature? Thanks in advance!

I bought 4 units of white Sonos One SL and had them shipped to Singapore by a forwarder. I received them after 10 days only to be surprised by the colour. I got them in black instead. I am puzzled how a big company like Sonos can make a mistake like this.  Now I’m not sure what my options are. They have an exclusive distributor in Singapore but I do not know if they would do an exchange for Sonos. Any Sonos staff able to advise me? 

I recently moved into an home that has wiring and in ceiling speakers for a multi room audio system. I’d like to be able to stream music to these speakers without going to the cabinet to turn on a receiver, etc. I was thinking a Sonos Amp looked like a good option, but I'm far from a home audio expert so i’m hoping to get recommendations from those that know. Below are the existing components the home has, would a Sonos amp have enough power to play music on both the main floor and the basement speakers? My fear is buying a Sonos amp which isnt cheap and then finding out it doesnt have the necessary power - then I’m stuck. Any help is appreciated!2 - Sonance VP60R speakers - Main Floor1 - 100 Watt Slider Volume Control, Impedance Matching - Main Floor2 - Sonance VP60R speakers - Basement1 - 100 Watt Slider Volume Control, Impedance Matching - BasementWired back to a mechanical room where there is a Episode EA-MR-HUB-1x8 distribution hub.

hello!  I have a Samsung television and a xiaomi projector in the same room. Is there an option to connect the two devices to the same Sonos arc?

I want to setup an Atmos home theater (replacing existing setup). But I also have a stereo set of speakers in the kitchen ceiling. I’d like to be able to use these as either/or or simultaneous - for TV and music streaming. To complicate it a bit, I also have an analog turntable that I would like to have multiroom functionality as well.If I use an ARC+SL1s+Sub for HT and add a single AMP to both drive the kitchen speakers AND power the turntable, will that work? Thanks! 

Hi,I don’t know for how long this feature has been removed, but it now seems impossible to set an Apple music local radio station (I’m talking about “legacy” radio stations, not the ones from Apple) as an alarm anymore. Radio stations just don’t show up in the “Alarm” menus.I read somewhere about a workaround (adding the radio as a favourite, then it would show up in “My Sonos” section of the alarm menu) but it doesn’t work anymore as radios are simply removed from the “my sonos” list in this particular menu.Sonos support confirmed the regression but was not able to provide a target date for resolution.Any suggestion? I know I could stream from Sonos Radio (which is correctly displayed in the alarm menu btw) but it is buggy (same ad repeating several times each time the alarm is fired up).Thanks!

Every year I bring my Sonos Play:3 speakers in off my home deck and winter them in my office by adding them to my “work” system. This year when I try to add a Play:3 to my “Work” system, the Sonos 1 app is making me upgrade to Sonos 2 app (see picture) .  There is no choice about it. The Sonos 1 app forces you to update to the Sonos 2 app. I tried updating to the Sonos 2 app on my iPad. It sees the old “Work” system but will not allow me add any new products to that system. I’m bummed because this is something I’ve done many times without issue previously on the Sonos 1 appI have read about updating in the chats and they say, Devices that are S1 Compatible only will only work on S1 (it’s in the label). Newly designed devices (currently Arc, Five, Sub gen 3) will only work on S2.My equipment (20+ sonos products) is older S1 and I want to continue to use the S1 app to add and subtract speakers from my different Sonos systems.  Is there a workaround?  Thanks.

Hi,Hoe van I get my New Sonos One SL werking wint my Sonos S1 system? Thanks, Bertus

I have a Sonos arc with Sub Gen 3 and two One SL’s for surround. I have my tv setup to pass through sound to sound bar via eArc. What settings should I choose for the PS5 sound?Device type - AV receiver 5.1 or Sound bar?Also for sound format - Linear PCM or Dolby or Dolby DTS. Note that I only use it for gaming so whichever settings are best for thatI get conflicting opinions online so I’m not sure which settings are best.  

hi there, new member of Sonos fam.   I have about 80+ gigs of music stored on iCloud.  is there a way to access this to be played in Sonos app?  can someone explain in detail how to make this happen if possible?  or workarounds if not possible? thank you so much!