Sonos sent me the wrong color for my order.

  • 10 December 2022
  • 1 reply

  • Contributor I
  • 0 replies

I bought 4 units of white Sonos One SL and had them shipped to Singapore by a forwarder. I received them after 10 days only to be surprised by the colour. I got them in black instead. I am puzzled how a big company like Sonos can make a mistake like this. 

Now I’m not sure what my options are. They have an exclusive distributor in Singapore but I do not know if they would do an exchange for Sonos. Any Sonos staff able to advise me? 


Best answer by Stanley_4 10 December 2022, 03:44

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Userlevel 7
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Your best bet would be to call Sonos Support and see what they can do for you.