Spaces & Setups

I recently updated the S1 controller app on my Windows 10 64bit PC. The S1 app launches, shows the interface (including my speakers, playlist, queue), and after 2-3 or so seconds the app crashes. The older version (v. 11.24) worked just fine. I upgraded to the latest version because a dialog popped up urging me to upgrade every time I opened the app. Now I can’t seem to be able to roll back to the working version and the 11.24 version is not available for download.I spent about half an hour on the phone with Sonos Tech support and after lots of questions and diagnostics the tech support person refused to escalate my ticket to the next level. Instead, he told me it was a probably a Microsoft problem and that I should call Microsoft. There are other threads in the Sonos support universe that document the same S1 crashing problem. Has anyone out there been successful in getting a resolution from Sonos support?

The difference between Sonos and Bose is generally that Sonos is the better company in terms of their software and installation, as it's very easy to build your own multiroom setup. However, Bose still has the edge on Sonos when it comes to sound quality.

Hi  I’ve read a lot of other posts and fixed up and tried different methods but can't get sound out from my connected surrounds using the Playbase.I have a playbase connected with an optical cable to the TV with two play 1’s and a sub gen 3.The TV is set to DD sound out and can see in the app I'm receiving DD 5.1.I've connected the Ones and Sub in the app. I get the Chimes that it's connected. When I go to play anything TV, Netflix, Spotify no sound comes out of the Ones or Sub. I can pause the Playbase though through the Ones. When I try trueplay it doesn't work as it says one of the speakers can't be found. If I disconnect and set up the sub with the ones as a group without the Playbase just to play music they work fine. This leads me to think it is something to do with the Playbase and not transferring in surround. Lastly I have done a factory reset on the Playbase and reset my router. Other issues along these lines seem to have been with the Playbase connected by ethernet. Mine is

Hi Everyone!I have two Beam immersive (surround with a beam, 2 one’s and a sub) in two different rooms.  The family room and the bedroom.   The bedroom sounds awesome.  The family room, not so much.  It has very high vaulted ceilings (probably 20ft at least) and the sound just gets lost in that space.   Should I get more one’s? another sub?  Maybe try a five??  To describe the issue, I would say it has less bass, less treble and even not enough direct sound coming from the center speaker (the beam).  I wanted to try the Arc, but it is so long, it really doesn’t fit anywhere.  Any suggestions are appreciated!Also, the lip sync gets off a lot in that same room.Thanks in advance!

Envisioned Living room set up: 2 Sonos in ceiling speakers - rear2 Sonos in wall speakers front on both sides of the TV1 Sonos Sub1 - Possibly the Arc under TVLooking to set up 5.1 with Sonos.  With the ARC I know it will be 5.1.2 which is cool too.  Questions: Can the above 6 speakers be powered 1 Amp? I know the 4 in-wall / in-ceiling speakers and the sub can be powered by 1 Amp but what about the ARC?  Is there another speaker besides the arc to give me that 5th speaker? And if so can it powered by the sam amp. If there is no other option besides the ARC to get me that 5th speaker and can’t be connected to the same amp then what is the best way to set this up?  Will the 5.1 or 5.1.2 be that much better than a 4.1 Sonos set up. (Yes I know this is subjective but would be curious on other’s opinions) 

Sooooo… It’s been a few years since all the last conversations on this. Any word on a way to connect sonos to PC that isn’t super sketchy?? Im using amazon music. Yes, i can buy songs, put them on a server, bla bla blah… But as it is, i listen to hundreds of songs and don’t want to have to buy them all. Anybody come up with a workable solution yet? I can try stream what you hear… but don’t know if i trust it.  I’m running windows 11 btw

I have a really nice new 65” LG OLED and I want to add some nice surround speakers to.  I do not have the option to run wires so I decided to add to my Sonos collection and pick up a Beam 2.  I likely would have bought an Arc if they were available right now.  My question is this...should I order an Arc or should I just add two 1 SL’s to the back of my room to compliment the Beam 2 in the front of the room?  I will use this setup for music sometimes but primary for watching movies.

Hi all , I'm still having an audio issue that I've posted about on the community , I just wanted to ask , I want to bypass my TV for the audio , so I currently have ....sky+ hd box to TV via HDMI Optical from sky+ HD box to beam TV speakers on zero volume I take it that even though the sky box is connected via HDMI the beam is now not connected to the TV because it's connected via optical to the sky box ? 

Greetings, I could use some help or ideas on why I cannot seem to achieve Atmos delivery. Here are the specs I am working with:TV: A80JAUDIO: Sonos Beam (Gen 2) w/sub and two Play:1 surroundsMISC: Running Netflix/Disney+, etc. via the apps within GoogleTV. Also have a Sony Blu Ray Player, but this is not yet part of the equation.PROBLEM: Films marked as Atmos on Disney+ are still playing in 5.1 according to my Sonos app. I see the Atmos icon next to/under the title of relevant content. Netflix films which are listed as being available in Atmos only list 5.1 next to the title of the film.INFO:-I do have a Netflix premium sub, which should provide Atmos on content that feature this Codec. -I have flipped the Sony "Netflix Calibration" to "on" -I have used the HDMI cord that delivered with the Sonos equipment, as they suggest, and this is connected via the eArc port #3 -I have tried every sound & output setting I can think of with no success. I've just restored audio settings to the f

I have two Western Digital My Book Live NAS units installed similarly in two locations. As of several months ago, I am no longer able to index the library for both. The error message: “The [drive name] is no longer available.” On one, I deleted the music library hoping I could add it back in, and am unable to do so, displaying the same error message.  On the other, I am able to run my FLAC files with no problem, but cannot index. Sonos tech support has not been able to resolve - they are still working on it. The firmware has not changed for the NAS since 2015. I’m running S2 at both locations. Because of this situation, I am looking for current year 2022 recommendations for replacement NAS units in case I have to do so.

The 13.4.1 S2 update added hi-res (Ultra HD) and Dolby Atmos audio support from Amazon Music Unlimited. With this update, Sonos released this great article about hi-res audio and how you can listen to it on Sonos. It’s a very detailed and well-written article:https://blog.sonos.com/en-us/hi-res-audio-guide

i have a sonos amp connected HDMI to my TV and line-in to my peloton. When using LFE to my 3rd party subwoofer, the line-in removes 75% of the bass which means i have to increase the gain to hear it at the same level when just using the sonos app. When using HDMI from the TV, or the sonos app, the subwoofer is way too loud which means each time I use the line in, i have to adjust the sub gain in the app up and then move it back down when watching TV or listening to music.Is this a known issue? How can i either set the equalizer unique to each input or have the bass output be the same across all inputs?

Moderator note: Newer Sonos products do support Bluetooth. Please see our support article Use Bluetooth on Sonos for more information. Hi All,I am aware that Sonos beam does not support Bluetooth, but has anyone tried using any kinds of converter that helps to enable bluetooth connectivity with Sonos beam ?I have an LG HU70LA projector with firestick, which I want to mount on ceiling. I don’t want to run an HDMI cable from ceiling to Sonos beam since its an hasstle.I am looking to connect Sonos beam to firestick from projector.Anyone aware of solutions?

Well, Sonos delivered on their promise to bring DTS Surround 5.1 support to the Arc. Below is what I got with the following source and equipment. Maybe DTS:HD will come later. DTS:X is a long shot IMO.Disc: Alien 40 Anniversary / 4K Ultra HD Video / DTS:HD AudioSonos Equipment: Arc with Sub x 2 and Sonos One x 2 /  Sonos S2 app v13.4.Transport: Panasonic DP-UB9000 Ultra 4K Blu-Ray Player > Audio Settings: DTS HD to DTSMonitor: LG OLED 65 inch C9PUA > Audio settings: HDMI eArc / Pass-Through  

Hi all,I was looking at purchasing my first Sonos product with the view of progressing to a home cinema system and multiple speakers throughout my house. I’m probably looking at around £1000 to get started, so wondered what the best option would be. I currently own a Panasonic 49 inch tv which is wall mounted. My sitting room, is 4.60mx 3.60m so relatively small. I was looking at either the Beam + 2x OneSL or just the Arc? I could maybe stretch to the Beam + Sub at a push. I had just wondered if anyone had any recommendations as a startup?  Thanks all. 

Since the most recent updates to the controller and to players, the white status light on my new Roam will not turn off no matter what the settings are in the controller.  I have seen a couple of other threads on this same issue that are closed to further comments.  Does that mean Sonos is working on a fix?  I do not have the same issue on my many other players and amps, just on the Roam.

Is there a station on Sonos radio that plays songs from Spoon’s new album, for example? It’s all over Sirius but I literally haven’t heard it once on a Sonos radio station. Indie Gold and Alternative Energy don’t play anything new. 

Hi all,Adding to the pile of people with sound dropout issues.  I’m using a Beam Gen 2 (brand new and fully up-to-date) with a Panasonic TX40JX850BZ (also brand new and fully updated)I’ve been getting an issue through the TV audio where the sound cuts out every hour or so, for about 10 seconds.  It happens on all sources (standard TV through aerial socket, Netflix, YouTube, Chromecast) when connected to the HDMI eARC port.  The issue seems to be resolved when connected via the optical converter.  I don’t think using optical is a satisfactory solution as I bought the Beam to take advantage of my TV’s Dolby Atmos capabilities.I’ve been around the houses with both Sonos and Panasonic customer service.  Sonos says it’s an issue with the TV, Panasonic says it’s likely a compatibility issue and will likely charge me if I send it to them for investigation/repair.  I’m at my wit’s end as this combination was quite an extravagant purchase for me. Has anyone else managed to properly resolve an i

Hello, I would like to request the Sonos desktop app for Windows respond to the keyboard media keys (play/pause, next, etc.) when the program is not the focus. It seems this has been an ongoing request from many users for a number of years now. As someone who works from home often these days, it would be helpful to pause when I have to take a call or skip the track on command. I imagine this would also be useful for gamers, programmers, etc. 

I am thinking of adding an AV receiver via ( RCA) Sonos connect . Any AV receiver suggestion ?

Having read several threads where many people are disappointed that Roam cannot be used for surround speakers, how about a new product for all those people with relatively small rooms and no convenient power points?This would be a pair of Roams (RoamSurround) with cut-back features especially designed as rear surround speakers to suit Playbar, Arc etc.  Packed in pairs with a special price point reflecting the simpler build, I am sure that it would sell well …The Roam is a fantastic speaker - put me down for the first prototype or pre-production model!I use Ones, Amp, Playbar, Connect:Amp - and of course my new favourite - Roam.

Hi friends, I can’t get the Dolby Atmos effect but not sure it is a hardware problem caused by Sonos or Apple TV 4K, or the software problem cased by the Infuse Pro 7 app on tvOS. So, just share my situations here to see if anyone else facing the same problems with me. DevicesAll the latest models of Sonos & Apple with the latest firmware.Sonos ARC * 1Play 5 *2Apple TV 4K - 2021 versionPlayer: Infuse Pro 7Film source: Blu-ray Images on NAS (Synology DS920+) ProblemSound strange if Apple TV 4K Sound Effect is setup to Dolby Atmos and use Infuse Pro 7 to play the Blu-ray image on the NAS. (Or other video file with audio like AC3 and etc.) Problems: The DIALOGUE can NOT be heard; Sound is strange and the volume is low. The problems occurs in the Apple TV 4K audio is connected through HDMI eARC. (NO problem through AirPlay. And we know that Dolby Atmos can not play through AirPlay) If we turn off the Dolby Atmos in Apple TV 4K, the audio format change to Dolby Digital 5.1, everything i

Most of the time when streaming use the dual Sonos 1’s with sub in the kitchen for casual listening.  I do have a port too.  Amazon dropped the price of HD and now just using “free” prime streaming.  Would the gear I’m using be good enough to notice using lossless codecs?  I know it must be listener dependent but perhaps the difference is stark enough. I could play a cd and port it to the Sonos, but others have undoubtedly done this.  Appreciate any comments. 

I chatted in to support two days ago after I added some channels as favorites in the SiriusXM app and I was unable to get those channels to show in the Sonos app. So I removed my SiriusXM account from Sonos and then logged back in to SiriusXM in the Sonos app. I still could not see the channels I had favorited. It wasn’t until support inquired about what channels I was looking for that I realized perhaps the Xtra channels weren’t gonna be available on Sonos. However, support told me that everyone of the Xtra channels I had favorited were showing as available. So I restarted my router and everything but by the time everything was back up I didn’t have time to log back into the chat support. And despite the reboot of my system I still have none of the channels I recently favorited including one channel that has a number so isn’t an Xtra channel at all (SoundCloud Radio on channel 508).I just found a support article saying Xtra channels are NOT supported via Sonos. So can someone tell me

Layout: large open plan kitchen/dining/living running N-S area total 12m x 5m. At the end of this larger area, the living space portion is oriented E-W and this portion area is 5m x 4m.Can I do the following with the Sonos app, Amp/s and in ceiling speakers?Living area E-W orientation - home theatre arrangement:AMP 1- front L&R 1xamp & stereo speaker pairAMP 2 - rear L&R 1xamp & stereo speaker pairTotal area N-S orientation - home audiousing the same amps and speakers above can I make a scenario in the Sonos app to do the following to service the N-S orientation?AMP 1- front L&R 1xamp & mono L speaker pairAMP 2 - rear L&R 1xamp & mono R speaker pair