Skip to main content

Sonos New Voice Control is not showing up as an option


It seems that I am unable to get the newly released Sonos Voice Assistance now that it has been released. I have updated all of my apps (both on the Mac and iPhone) checked for updates, which shows as up to date and I still don’t have the option available.
I have power reset the entire system.
I have tried using multiple mobile devices, same result.

App Version: 14.8.1

Build: 68329240

Can I get assistance?

Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

Ken_Griffiths

Perhaps try using a different DNS Server in your router configuration and see if that solves it. Maybe try the Google or CloudFlare Servers - 8.8.8.8 / 8.8.4.4 / 1.1.1.1 / 1.0.0.1

Also check your Sonos online account login lists your Sonos devices and that you have a Country set in place in your profile.

https://www.sonos.com/myaccount/user/profile/


Ken_Griffiths

Some further things to check are - that you are not using VPN or other Security software, such as a Firewall/Antivirus etc; on either the mobile device, or router, which perhaps ‘might’ be blocking access to the SVC service.


  • Author
  • Contributor I
  • 1 reply
  • June 16, 2022

That was enough to point me in the right direction! 


It ended up being my Pi-Hole device blocking it. 

Any idea what specifically I would need to disable? 


Ken_Griffiths

Perhaps see if this thread can assist…

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings