Hi,
Can someone help me diagnose an issue with my old Connect? It has started dropping audio streaming (stopping->startring->stopping….loop).
It’s connected via Wifi as the only device left in my S1 setup. Rest i have is running S2.
Diagnostics number is 293225017,
Thanks!
Best answer by Corry P
Hi
Thanks for your post!
As the WiFi signal is of sufficient strength, the amount of transmission errors I see indicate a probable source of interference either near the Connect, or near the Access Point the Connect is using. In addition, I see one AP on channel 5 and another on channel 6 - this is worse than having both on the same channel, as when two APs share a channel, they will at least co-ordinate their transmissions. With them being on separate but overlapping channels, they will both transmit without regard for the other, and thus interfere. Please place the AP on channel 5 on to channel 1 or 11 instead (or 6, but 1 or 11 will probably be better), and keep any WiFi devices at least 1m away from the Connect and APs (including each other).
If these steps do not solve the issue, please let me know as there are more things to try, and for other reasons.
I hope this helps.
+18Hi
Thanks for your post!
As the WiFi signal is of sufficient strength, the amount of transmission errors I see indicate a probable source of interference either near the Connect, or near the Access Point the Connect is using. In addition, I see one AP on channel 5 and another on channel 6 - this is worse than having both on the same channel, as when two APs share a channel, they will at least co-ordinate their transmissions. With them being on separate but overlapping channels, they will both transmit without regard for the other, and thus interfere. Please place the AP on channel 5 on to channel 1 or 11 instead (or 6, but 1 or 11 will probably be better), and keep any WiFi devices at least 1m away from the Connect and APs (including each other).
If these steps do not solve the issue, please let me know as there are more things to try, and for other reasons.
I hope this helps.
Thanks. Will try. I had my AP’s on a schedule to reconfigure their channels daily (Unifi) but will configure them to fixed channels to see if this helps.
Hi again.
Unfortunately, this did not help. New diagnostics nr 1029346429. Please can you have a look?
+18Hi
The transmission error count has dropped considerably, so the previous actions have improved matters, but the dropout I see happen 4 minutes and 40 seconds before you submitted the latest diagnostic does not have the same cause as the dropouts seen in the previous diagnostic - I would put this one down to a momentary glitch on the network (the input buffer ran out because data wasn’t arriving).
What sources/services do you notice the dropouts with? I ask because it’s possible the Connect is now to old to play some services reliably (Spotify. iHeart Radio, NRK Radio, for example) but further steps can be taken to mitigate the issue. This is what some of the previous diagnostic’s errors indicated, but I see none of these errors in the most recent diagnostics - though it looks like you weren’t playing as much Spotify this time around, which would explain it. Please try these steps:
If these steps do not help, you may need to upgrade your Connect to a Port to continue playing Spotify in particular.
I hope this helps.
Hi.
Thanks for the input. Glad to hear that the issue is somewhat resolved by the wifi change.
I’m testing with both Spotify and Radio via the TuneIn service. Unfortunately, i have no options of a wired connection.
I’ll continue testing to see if it was indeed a glitch. Thanks!
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