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When playing Atmos Arc the volume on S One SL surrounds will sometimes be very loud

  • December 11, 2020
  • 6 replies
  • 148 views
D

When playing Atmos through Arc volume on S One SL surrounds will sometimes be very loud.  It will almost sound like it is as loud and same sound that is coming out of Arc itself, then sharply cut back to a lower level surround only type sound. 

Any thoughts to start troubleshooting?

The source is Netflix Away. Arc, Gen 3 Sub, 2 S One SL.

Thank you,
Scott

 

 

Best answer by ekwok

@DownTownBufTech It is this issue then. No solution yet: 

https://www.google.com.au/amp/s/amp.reddit.com/r/appletv/comments/dh82z9/atmos_wrong_speaker_issue_with_netflix_atv_app/

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6 replies

Mark P
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  • Mark P
  • Retired Sonos Staff
  • 1319 replies
  • December 12, 2020

Hi @DownTownBufTech.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

I’d probably start with Trueplay since it will calibrate the room where your speakers are setup.

Next, try changing your EQ settings.

Click here to know more about Trueplay and EQ settings in Sonos.

Let us know if it works. If you need help with any other information, please be sure to let us know.

 

 

 

 

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D

Thanks Mark for reaching out and the welcome:) I have validated that it appears to be just the source AWAY as other Atmos sources to don’t exhibit the same symptoms. This is after sever TruePlay tuning efforts.  I’ll do some more testing and see if it is a maybe even just an episode or 2.

 

thanks again,

scott

Mark P
1 person likes this
  • Mark P
    Mark P
E
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  • ekwok
  • Prominent Collaborator I
  • 79 replies
  • December 12, 2020

@DownTownBufTech Are you playing that from ATV4K Netflix app?

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@ekwok yup I am. I’ll test right from the CX:)

E
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  • ekwok
  • Prominent Collaborator I
  • 79 replies
  • Answer
  • December 13, 2020

@DownTownBufTech It is this issue then. No solution yet: 

https://www.google.com.au/amp/s/amp.reddit.com/r/appletv/comments/dh82z9/atmos_wrong_speaker_issue_with_netflix_atv_app/

Mark P
1 person likes this
  • Mark P
    Mark P
D

Thanks for the link.  I must work on my searching skills:)

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