Hello,
Starting 2 days ago, the app crashed when I start it from the icon on the homescreen, but not when I start it from the icon in the apps menu. Why might this be happening? I’m on a Samsung galaxy A7.
Answered
Android app bug
Best answer by Jamie A
Hi
Sorry to hear you’re experiencing this, it’s a very strange issue. I tested on my Galaxy S22 and this problem doesn’t occur, though this could be a device specific issue.
Make sure you’re running the latest Android OS and Sonos app then try these troubleshooting steps:
- Remove the app from the home screen then re-add it.
- Restart your Galaxy A7 by holding the side button (not Power Off).
- Reset the Sonos app.
- Reinstall the Sonos app.
Resetting or reinstalling the app wont effect your system as the app is just a controller, so you’re safe to do these as troubleshooting steps.
I hope this helps and please let me know if one of these steps resolves the issue for you!
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+17Hi
Sorry to hear you’re experiencing this, it’s a very strange issue. I tested on my Galaxy S22 and this problem doesn’t occur, though this could be a device specific issue.
Make sure you’re running the latest Android OS and Sonos app then try these troubleshooting steps:
- Remove the app from the home screen then re-add it.
- Restart your Galaxy A7 by holding the side button (not Power Off).
- Reset the Sonos app.
- Reinstall the Sonos app.
Resetting or reinstalling the app wont effect your system as the app is just a controller, so you’re safe to do these as troubleshooting steps.
I hope this helps and please let me know if one of these steps resolves the issue for you!
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