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Question

Balance not working with stereo audio on Arc

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  • Naekyr
  • Enthusiast II
  • 197 replies

I've got my system up to date and using the newest iPhone app and I have an Arc soundbar.

The problem I have is that the balance slider on the app doesn't do anything; when I'm listening to stereo audio it doesn't matter which way I move the slide it doesn't change the audio output at all

 

i I need the balance to work because the left side of my Arc is very close to a wall and the right is far; even after Trueplay tuning, the audio sounds about 30% to 40% louder on the left than right and I can't fix it because the balance feature in the app doesn't work

 

please help 

SONOS ARC | SONOS Sub | SONOS Play 1 x 2 | LG C9 OLED | PS5 | RTX3090 Gaming PC | Sennheiser GSP600 Headset | Audio Pro T8L Desktop Monitors
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Sami23
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    nik9669a
  • Sami23
    Sami23
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2 replies

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  • Andrew_175
  • Lyricist III
  • 6 replies
  • June 25, 2024

Same problem here with the new app. When I’m attempting to control my Sonos Amp, the balance control does nothing. The Stereo/Mono toggle also does nothing. Meanwhile, treble and bass controls work as expected on the Amp, and all the controls including balance work fine when controlling a stereo pair of older Play 1s on the same system. Ugh.

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  • BaldyDave
  • Contributor I
  • 4 replies
  • July 8, 2024

I have exactly the same issue with my Sonos amp. Balance control doesn’t work. Suspect it’s a bug on the new App that’s doing it. 

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