Trending Lyricist I

Sub Gen 3 Tickling Noise

Forum|Forum|6 years ago
October 1, 2020
26 replies
1967 views

I received my Gen3 sub and paired it with Arc sometime ago, and I noticed that whenever something is payed through the TV, the sub will make this constant tickling noise like a bad PC fan. I have seen another thread about this problem, and I requested an RMA for replacement. The second sub I received have the exact same problem(even a bit worse than the first one).

At this point I am not sure if I should spend more time requesting for another replacement. The noise is not noticeble from more than a meter away, but if you stick your ear close enough to the opening you can hear it. I have updated my system to the new 12.1 software, and it did not help. If this is indeed a widespread problem I think sonos should provide a solid solution for it.

What is more, the problem is inconsistant with the content I played. If I play music through airplay or the sonos s2 app, the sub makes a hissing noice which is much less pronounced than the tickling noise it makes when playing through TV. I wonder if that means that sonos arc’s capability of dilivering low-frequency content to sub is flawed?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

Simon B

Retired Sonos Staff

Hi @ivan5150, thanks for the update. Sorry to hear about it. We understand where you’re coming from. Once we have any updates from our team, I’ll have this thread updated to let you know if this has been fixed.

Let us know what you have in mind with the advice above.

The Sonos community is always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question

I

ivan5150

Lyricist III

Hi @Simon B what do you think I have in mind after reading your post?

I’ll NOT buy any Sonos Sub until you guys fix this issue, It’s clear this is hardware related so I think we will have to wait for gen 4...

M

Mr TVR

Lyricist III

Hi @Simon B what do you think I have in mind after reading your post?

I’ll NOT buy any Sonos Sub until you guys fix this issue, It’s clear this is hardware related so I think we will have to wait for gen 4...

It doesn’t look like the replacement they are the process of sending me is likely to have the problem fixed 🙁

M

Marc goudappel

Lyricist II

I follow this topic. As my sub gen 3 is producing same static sound when it is Connecting to the arc.

T

TwoBiteBrownies

Lyricist III

I have the exact same issue and the support agent I was on the phone with today assured me that a replacement would solve the issue. Mine has a hard drive like noise when watching tv that can be heard 3m away and a hissing when using the music app.

@Simon B if my replacement has the same problem, will Sonos allow me to return it for a new one after the return window ends if this turns out to be a hardware issue? Or should I just return it and only rebuy once the issue is fixed?

Simon B

Retired Sonos Staff

Hi folks, thanks for the update and for all the information that you provided. Our team is still closely investigating this concern. and for further assistance on replacements or other options, kindly contact our phone support team for further assistance and more in-depth troubleshooting steps and further options and recommendations for this issue.

Let me know your thoughts on the advice above.

We're here to answer any further questions you have.

Help others find useful content by clicking the like button and selecting the best answer to your question

T

TwoBiteBrownies

Lyricist III

Hi folks, thanks for the update and for all the information that you provided. Our team is still closely investigating this concern. and for further assistance on replacements or other options, kindly contact our phone support team for further assistance and more in-depth troubleshooting steps and further options and recommendations for this issue.

Let me know your thoughts on the advice above.

We're here to answer any further questions you have.

@Simon B With all do respect, this is not good enough. I need to have assurance that if there is a hardware issue, you will allow me to replace this sub beyond the return window. This is a very expensive piece of equipment and I am not getting the assurances I need.

D

dufreyne

Lyricist II

Same problem with my new Gen 3 sub. I hear same noise from the sub but only when put my ear to it, somewhat like a coil whine from a GPU or an old PC fan.

Reddit is overwhelmed with reports like that. What should I do now?

M

Mr TVR

Lyricist III

Same problem with my new Gen 3 sub. I hear same noise from the sub but only when put my ear to it, somewhat like a coil whine from a GPU or an old PC fan.

Reddit is overwhelmed with reports like that. What should I do now?

Latest conversation with Sonos and they say that they are “tracking the issue”, which is odd because they have so far being denying that anyone else has reported a problem!

A

Ancodia

Lyricist III

I also have the same issue with the Gen 3 Sub, sounds like an old film reel ticking away when I get close to the sub in standby. I’ll call Sonos on Monday to discuss - still within the 14 day returns window so wondering whether to look for a suitable replacement...

Show more replies

Sign up

Login to the community