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Sonos Arc Muddy/Bottoming out Bass

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1406 replies

D

This review may have already been posted here but one more but honest.  I'm surprised by the early reviews that did not notice anything, probably paid by sonos and I will always be critical in the future.  Check out this video. https://m.youtube.com/watch?v=4VZxAC4BdTE&feature=youtu.be

B

This review may have already been posted here but one more but honest.  I'm surprised by the early reviews that did not notice anything, probably paid by sonos and I will always be critical in the future.  Check out this video. https://m.youtube.com/watch?v=4VZxAC4BdTE&feature=youtu.be

Sounds more and more like its not for me :sob:
Maybe i will just go with the Beam.

But i will wait a month or so, and see what sonos comes up with.

Bumper
Userlevel 6
Badge +12

Replying to @ewolkoff 

The Q90 has up-firing drivers in the soundbar and surround speakers which gives you a 7.1.4 configuration. I’ve never tested the Q90, but the up-firing drivers in the surrounds should you give a better height effect.

if Sonos offered up-firing drivers in the surrounds, you’d then have a 5.x.4 configuration. Another nice enhancement would be for Sonos to enable you to designate an Amp and some number of speakers as up-firing height speakers OR an Amp and some number of ceiling speakers as down-firing height speakers.

Gotcha thanks.  Very interesting.  I hopped onto Samsung’s website to see this and saw that the reviews on Samsung.com are very mediocre (~3 stars).  When you dive into them, there are a ton of 1 star reviews when the soundbar came out because it had all kinds of connectivity, reliability, and sound issues.  The newer reviews are really good because Samsung worked on firmware for almost a year to perfect it.  Early adopters always bear the brunt of these issues, but I am sure Sonos will continue to work to improve the Arc.  Just something to keep in mind. 

There were also complaints with the playbar initially. It was sort of a new thing and the sound was tuned for a while after. Now after 7 years people forget that. 

Source? I owned a playbar back then and it always sounded amazing except for one update which messed up the sound well after release. But maybe I am remembering this wrong...

N
Userlevel 2
Badge +2

Asked for an update and got this response from Tech Support:

The Arc is not defective, but the engineers have not released the fix for this known issue that has affected some of the Arc devices. They are still looking into it and you will receive an email when the fix has been found/ released.

To make sure we have not missed anything, have you unmounted the Arc and tested audio while it is sitting on a table instead of being mounted?

D

Asked for an update and got this response from Tech Support:

The Arc is not defective, but the engineers have not released the fix for this known issue that has affected some of the Arc devices. They are still looking into it and you will receive an email when the fix has been found/ released.

To make sure we have not missed anything, have you unmounted the Arc and tested audio while it is sitting on a table instead of being mounted?

It feels good they look at the problem now but at the same time everyone who contacts the support gets a little different answers and explanations of what is happening.  What one would like now is an official explanation on the website.

J
Userlevel 4
Badge +1

Sonos should be RMA’ing these Arc units and comparing the returned units to “known good units” to determine if there is a hardware problem/bad batch or if they are performing as designed/intended.  Any other response is unacceptable IMO.


“Just wait...we may or may not release a software update that fixes your problem.  Meanwhile your return window will have passed by that point” is not an acceptable solution.  

 

Demand more people!

A
Userlevel 6
Badge +6

Asked for an update and got this response from Tech Support:

The Arc is not defective, but the engineers have not released the fix for this known issue that has affected some of the Arc devices. They are still looking into it and you will receive an email when the fix has been found/ released.

To make sure we have not missed anything, have you unmounted the Arc and tested audio while it is sitting on a table instead of being mounted?

Arc is not defective, but the known issue is only affecting “some” Arcs. Makes sense, Sonos Support. We totally believe that you know what you are doing based on these messages.

If you did not get 30% off deal, I see no reason to keep the Arc. Easy to just rebuy when Sonos sorts this out. 

D

another interesting video, not solution to the problem maybe but maybe a bit on the way!  https://youtu.be/jmKsMLzv4m8

B
Userlevel 3
Badge +4

Quick Update as I have not written in a while. After engaging support they finally agreed to replace my Arc. I got a discount so I don’t want to lose it.

They will be shipping me the new one before I return the old one, if the new one sounds better I will do a comparison and report back. 

Beam. 2x Play:1 - 2x Play One (gen 2) - Sub - 2x Play 5 - Move
D

Quick Update as I have not written in a while. After engaging support they finally agreed to replace my Arc. I got a discount so I don’t want to lose it.

They will be shipping me the new one before I return the old one, if the new one sounds better I will do a comparison and report back. 

I have started the work of returning mine within the 100 day limit. the idea is to buy a new one again ... or what do all think?

M
Userlevel 3
Badge +1

I sent mine back last week, keep checking to see if there are updates, but sadly, nothing. I ended up picking up a used Playbar for the time being.

J
Userlevel 2
Badge +2

This really sucks as i was hoping the arc was all sorted by now, been itching for a bigger bar but gor now my sub +sub combo works beautifully. The ARC would need some real wow factor for me to keep my testicles  ;)

B
Userlevel 5
Badge +4

@Scott - Sonos - Has there been any progress made on this issue or any update you can provide to the community?  

Lots of mixed messages are coming via email, people are starting to return the product for a replacement but receiving the same issue.  

I am on the final week of RMA and having a hard time justifying spending $800 on a product, especially with how quiet it’s been on this issue. 

Any status update on this would be greatly appreciated.  

Thanks for your time.

S
Userlevel 4
Badge +4

@Scott - Sonos - Has there been any progress made on this issue or any update you can provide to the community?  

Lots of mixed messages are coming via email, people are starting to return the product for a replacement but receiving the same issue.  

I am on the final week of RMA and having a hard time justifying spending $800 on a product, especially with how quiet it’s been on this issue. 

Any status update on this would be greatly appreciated.  

Thanks for your time.

Hope Scott responds quickly. But as a general thing the people on support emails probably have no idea this is being worked on in the development department so theyre just doing RMAs which is basically the general solution for audio issues, and that just doesnt solve this issue. This was stated by Ryan S before he departed SONOS. *Not defending anything or justifying* just repeating what a sonos rep said here before. But I hope Scott has an update very soon……...

P
Userlevel 4
Badge +4

Got my replacement with a may 2020 build date my old one was March - just as bad maybe even worse 

P
Userlevel 3
Badge +2

They probably sent you one somebody else sent back. Just kidding, don’t want a bunch of beta tester to flock down but that does suck for you. 

D

Got my replacement with a may 2020 build date my old one was March - just as bad maybe even worse 

good to know, then maybe it is not worth sending back but hoping for a fix.

B

Got my replacement with a may 2020 build date my old one was March - just as bad maybe even worse 

Then it MUST be software?

F
Userlevel 2
Badge +1

This really sucks as i was hoping the arc was all sorted by now, been itching for a bigger bar but gor now my sub +sub combo works beautifully. The ARC would need some real wow factor for me to keep my testicles  ;)

The arc is awesome with the sub for both movies and music.

 

H

Hi,

I would like to ask if the announced update has already taken place, and the problem has been solved. Today I replaced the current SONOS BEAM with a new SONOS ARC, and I felt a significant shift down in sound quality As for the sound, I didn't expect that. Because the opposite should have happened. I updated to the current firmware version. 

The soundtrack lacks space. The bass is unspecified, not very dynamic. In general, sound performance is not played together. And I compare it only with SONOS BEAM, I will omit the rest of the B&W audio set, Madrigal Lab. etc .. ARC was only to be a backdrop to TV

SONOS ONE SL surround speakers are connected to SONOS ARC.

 

Thanks,

Jan

D

with the problems with Arc, does it help with buying a Sonos sub, is the problem blown away then?

P
Userlevel 4
Badge +4

This is such a joke people are bored of posting now on here and Sonos will probably just accept everyone is putting up with it… we need updates! 

D

Are there any figures on how many have problems, sent back or received new ones?  How big is the problem and how many may have been sold?  if anyone knows :-)

V
Badge

I have an Arc and underwhelming is the word for it. Sitting beside my Move and testing both with music, it blows the Arc away. The bass is sooooo much better on the Move, kind of ridiculous really. The music I'm listening to is EDM or dance music etc.. but anything else is the same. It just seriously lacks separation and clairity, lame and souless. It's been probably the most disappointing purchase I've ever made because I was so looking forward to it. I bought an LG C9 last year which also cost a bit but that has not disappointed, in fact it continues to impress me. I'd expect the same for a 900EUR flagship speaker. And don't anyone tell me that it's only engineered for TV and movies, nonsense all I keep hearing is how the Beam blows it apart for everything! They will need to fix this soon or it will definitely go back. The cynic in me says they have built this soundbar with the purpose of forcing people to buy the sub. So basically spend 1600EUR on something flawed. What really gets my gripe is all these positive reviews, this is what led me to buy it in the first place, got my expectations so high. Then I come here and see all the very same complaints. 

Hey Scott, be a good PM now and let us know when this will be fixed and if this is a hardware issue, be honest and let us know. Be prepared for influx of RMA's otherwise.

 

B

Sonos support office. Nobody is going to answer :(

 

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