Sonos Arc Muddy/Bottoming out Bass

I have the Arc 5.1 setup and it sounds good with the subwoofer and surrounds on, but the Arc alone sounds very flat. The bass sounds hollow, even when turned up. Feels like I have an $800 bar that only pushes treble. This can’t be what all the reviewers were listening to.

I would image Sonos custom service is overloaded at the moment. Not that this is an excuse. At some point they need to release some sort of announcement, even to the forum and sonos community. Something. I believe this could be quite damaging to their reputation if they can not get ahead of it. 

They’ve seriously disappointed me as a customer. There’s other options out there for home/multi-room audio that won’t lock you into their ecosystem. I’ve been looking into alternatives the last few days. I realize that might sound crazy but I just don’t like how this has been handled. They’re supposed to be the premium solution and this doesn’t feel premium. 

Yea this doesn’t seem like they are able to support the hardware they are selling. I can’t believe they haven’t given any updates.

This should never have been, with all those engineers working on it developing this product how does such a thing occur? What about all those professional musicians no doubt demoing and testing. This is Bad bad bad. Extraordinary sound meets elegant design….REALLY

Also sent an email. Got to push the urgency in fixing this.

This already happened and issues already here... no one can change this fact. So what Sonos has to do is to handle it in a positive way, keep updating the customers on the investigation and progress, let the customers know Sonos is a responsive and reliable company, so to rescue the reputation... I can't see anything more important than this.

I'm not someone that's affected as much as the others (because my Arc still not even delivered, my apartment is small and I already have a Sub) but I can still imagine how annoying this feeling is... So please, at the very least, give all of us a daily update. Even an amateur like me may not understand everything/every detail like the other experts here, but at least we know Sonos is reacting in a positive way.

Sonos has never, ever, given daily updates. I understand your desire for such, I’m afraid you’re bound to be disappointed, no matter how many posts there are requesting such. 

I am still giving them the benefits of the doubt and hoping they fix it. I am disappointed and I am tempted to send it back, I may still do so. I am waiting to see how the handle this, what the fix is and what the mop up looks like. 

Ideal scenario would be that they can completely remedy in s/w and then offer some sort of discount on the Arc post sale. If I am really dreaming they start selling something like the HD Fury eARC extractor (if they ever make it) and we get it free/cheap as recompense for a terrible launch and the fact that as elegant as the Arc is... how many people have and eARC TV. I mean, they bundle a HDMI to Optical adaptor - which is less useful these days. ARC has been around for around a decade and certainly widely used for the past 5 + years. I digress. 

BTW I doubt they would do the above. But if they made a grand gesture to all the folks who adopted the Arc early and suffered all the teething troubled...well, whatever they my lose in profit they will make up with good will, advertising, restored faith and future sales.

As it stands, they have lost their sheen. I am not looking to move away from Sonos, but I may stop growing the system and reevaluate options in the future. 

Well I received my Gen 3 sub today and now can see why you don’t see too many people with a sub complaining. Still look forward to this getting resolved. It was a long week with the Arc before the sub showed up.