I use my Sonos One speakers to listen to radio on TuneIn quite a bit. Around the beginning of this year (2021), a bunch of stations disappeared -- if I ask the Google Assistant to play them it says, sure, then says it can’t find what it’s looking for. The same stations still come up if I ask for them on other Google devices or my Cortana speaker, and certain stations still come up on the Sonos speakers.
Is there some reason certain TuneIn stations disappeared from the Sonos -- and only the Sonos -- system?
Best answer by Rowena B.
Thanks for your response and for submitting the diagnostic.
The report detected a high latency in the network. Your kitchen speakers are experiencing a slow connection.
Let me suggest refreshing the network connection and your Sonos to check if this will make any improvements.
- Sequential reboot to refresh your network and all your Sonos devices connection.
- Unplug your network devices (modem, router, any wireless access points on the network) from the power and wait for 60 full seconds before you plug it back in.
- Once the router is back online, unplug all your Sonos devices from the power.
- Please wait 15 seconds before you plug back them back in.
- Force close the Sonos app from your iOS or Android device.
- When the status light on your Sonos devices are solid white, get back on the Sonos app and check if you're connected.
- Test music playback via TuneIn.
If you're still unable to stream on TuneIn stations, I recommend contacting our phone support team with your full network setup including the make and model of each device to further look into this. Please let me know if you have any further questions or concerns, we’ll be glad to assist you.