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Answered

TuneIn stations disappear from Sonos

  • January 19, 2021
  • 7 replies
  • 1065 views
U

I use my Sonos One speakers to listen to radio on TuneIn quite a bit.  Around the beginning of this year (2021), a bunch of stations disappeared -- if I ask the Google Assistant to play them it says, sure, then says it can’t find what it’s looking for.  The same stations still come up if I ask for them on other Google devices or my Cortana speaker, and certain stations still come up on the Sonos speakers.

Is there some reason certain TuneIn stations disappeared from the Sonos -- and only the Sonos -- system?

Best answer by Rowena B.

Hi @urocyon, 

Thanks for your response and for submitting the diagnostic.

The report detected a high latency in the network. Your kitchen speakers are experiencing a slow connection.

Let me suggest refreshing the network connection and your Sonos to check if this will make any improvements.

  • Sequential reboot to refresh your network and all your Sonos devices connection.
    • Unplug your network devices (modem, router, any wireless access points on the network) from the power and wait for 60 full seconds before you plug it back in.
    • Once the router is back online, unplug all your Sonos devices from the power.
    • Please wait 15 seconds before you plug back them back in.
    • Force close the Sonos app from your iOS or Android device.
    • When the status light on your Sonos devices are solid white, get back on the Sonos app and check if you're connected.
  • Test music playback via TuneIn.

 

If you're still unable to stream on TuneIn stations, I recommend contacting our phone support team with your full network setup including the make and model of each device to further look into this. Please let me know if you have any further questions or concerns, we’ll be glad to assist you. 

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7 replies

Rowena B.
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  • Rowena B.
  • Retired Sonos Staff
  • 1500 replies
  • January 19, 2021

Hi @urocyon,

Welcome to the Sonos community. Thank you for reaching out to us and for your detailed post describing your concern. To help you out why you can’t stream on TuneIn stations, I'll be requesting from you in submitting a diagnostic report and include the confirmation number in your response to find out the cause. Please let us know if you have any further questions or concerns, we'll be glad to assist you.   

Help others find useful content by clicking the like button and selecting the best answer to your question.
bockersjv
Forum|alt.badge.img+21
  • bockersjv
  • Local Superstar
  • 2583 replies
  • January 19, 2021

Probably more to do with the Tune in changes required as a result of recent court case. 
Have a read of this thread…

 

U
  • urocyon
  • Author
  • Contributor I
  • 3 replies
  • January 19, 2021

I don’t think so: local US station, US listener.

bockersjv
Forum|alt.badge.img+21
  • bockersjv
  • Local Superstar
  • 2583 replies
  • January 19, 2021

I’d submit a diagnostic then. 

U
  • urocyon
  • Author
  • Contributor I
  • 3 replies
  • January 19, 2021

Thanks -- confirmation number 850786121 on the diagnostic report.

Rowena B.
Forum|alt.badge.img+16
  • Rowena B.
  • Retired Sonos Staff
  • 1500 replies
  • Answer
  • January 19, 2021

Hi @urocyon, 

Thanks for your response and for submitting the diagnostic.

The report detected a high latency in the network. Your kitchen speakers are experiencing a slow connection.

Let me suggest refreshing the network connection and your Sonos to check if this will make any improvements.

  • Sequential reboot to refresh your network and all your Sonos devices connection.
    • Unplug your network devices (modem, router, any wireless access points on the network) from the power and wait for 60 full seconds before you plug it back in.
    • Once the router is back online, unplug all your Sonos devices from the power.
    • Please wait 15 seconds before you plug back them back in.
    • Force close the Sonos app from your iOS or Android device.
    • When the status light on your Sonos devices are solid white, get back on the Sonos app and check if you're connected.
  • Test music playback via TuneIn.

 

If you're still unable to stream on TuneIn stations, I recommend contacting our phone support team with your full network setup including the make and model of each device to further look into this. Please let me know if you have any further questions or concerns, we’ll be glad to assist you. 

Help others find useful content by clicking the like button and selecting the best answer to your question.
U
  • urocyon
  • Author
  • Contributor I
  • 3 replies
  • January 21, 2021

Thanks.  No amount of fiddling seems to fic the problem so I will try the support line.

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